1. Sherif Nabil Mohamed Mounir
Address : 25 St. Faysel, Giza, Egypt.
Tel : 02- 37209028
Mobile : 01004873161, 01144355551
Email : Sherif.Nabil.Mounir@gmail.com
LinkedIn account : http//eg.linkedin.com/in/sherifmounir1
Objective:
A bachelor degree of commerce has a keen interest to learn and seeking a position in
a well-established organization where my knowledge and skills can be applied and
developed, reliable, trustworthy, ambitious & willing to assume additional
responsibly.
Education:
Graduated from faculty of Commerce, Cairo University 2013.
Department: Accounting
Grade: Good.
Personal data:
Date of birth: 28/10/1991
Nationality: Egyptian
Marital status: Single
Military service: Completed
Work Experiences:
June 2016 Till Now as Retail Sales Representative at SAMSUNG .
Job Responsibilities:
• Sell specific products and services to consumers .
• Discuss warranties and replacement parts.
• Check inventory to ensure products is in stock.
• Represent and promote the organization with products and services .
• Collect and research information needed to identify and resolve problematic
situations.
• Forecast sales , develop sales strategies / models and evaluate their
effectiveness.
• Attend meeting , sales events and trainings to keep abreast of the latest
developments.
• Maintain and expand client database within your assigned territory
• Submits orders by referring to price lists and product literature.
• Recommends changes in products , service, and policy by evaluating results
and competitive developments.
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Persuasive

2. • Resolves customer complaints by investigating problems , developing
solutions , Preparing Reports , making recommendations to management.
May 2015 Till Now as Call Center Agent at Nespresso,Nestle Egypt .
Job Responsibilities:
• Helping to Nespresso customers solving and answering their questions .
• Providing excellent service to customers.
• Inform the customers about our services, locations of stores or concerns they
may have.
• Follow up on claims until finding a solution.
• Handling any others complains and finding a way to make them satisfied .
October 2015 Till June 2016 as HR Coordinator and admin Assistant at Raka Design
Consulting Engineers .
Job Responsibilities:
• Selecting candidates for interviews, data entry into a Human Resources
Management System and creating methods to store employee data.
• Worked with both current employees and new-hires, able to manage multiple
tasks at any given moment.
• Responsible for the organization of the office , implementing programs for
training, and many other duties.
• Creat and implement incentive programs to reward top-performing
employees helping them to increase their retention and morale.
• Instituting and updating an existing HR Management System to improve
workplace efficiency.
• Helping to ensure the efficiency and high performance of the company.
• Sort and distribute incoming mail to areas and staff within the organisation
and dispatch outgoing mail.
• Write business letters, reports or office memos using word processing
programmes.
• Answer telephone enquiries from customers, attend to visitors and assist
other staff in the organisation with their enquiries.
• Operate a range of office machines such as photocopiers, computers and
faxes
• File papers and documents.
• Undertake other duties such as banking, credit control or payroll functions.
March 2015 Till May 2015 as Call Center Agent at Vodafone Egypt .
June 2013 Till December 2013 Raya contact center as customer service
Representative in Miraco carrier.

3. Courses :
• English course from Berlitz language center .
• English conversation course from Instructive British Institute (IBI).
• Grant of ICDL course from Statistics Centre and computer, Cairo University .
• Professional Financial Accountant (PFA) Powered By Ain Shams University .
Languages :
English: Very Good Command of English both Written & Spoken
French: intermediate
Extracurricular activities:
• Member of Update in CU .
• Member of SPU in CU .
• Member of You before Egypt in CU .
• Delegate of Our Vision in CU.
• Delegate of SMS in CU.
• Volunteer at Resala Charity .
Skills :
Ability to work under pressure.
Ability to set and respect time frames and deadlines.
Ability to work in team.
Have ability to work hard and learn fast.
Very good computer skills, Windows, Excel, Word , Power Point, Outlook, Adobe
Photoshop Cs5 , Adobe light Room CC.
Interests :
Freelancer Photography
Travelling
Football
Reading
My Aspirations :
Hope to achieve good position at work, As I have spirit of team work.
Hope to make my work place better and help in achieving desired goals.
References :
Available upon Request.