1. MANSOUR SALIM ABO BAKR
Shorouk City, Heliopolis
Cairo, Egypt
Mobile: (20)1002095047 – (20)1005555437
E-mail:
Mansoursalim3@gmail.com
OBJECTIVE
Seeking a challenging position in a reputable company in the field of sales or marketing where my experience, interpersonal skills and academic background can be applied and develop others.
EDUCATION
2001-2005 Cairo University Cairo, Egypt
Faculty of commerce, accounting dept.
Grade: Good.
SKILLS
Computer Skills:
Excellent knowledge of Microsoft Office.
Very Good knowledge of the internet.
Good knowledge of Microsoft Project.
Language Skills:
Native language Arabic.
 Excellent command of both written and spoken English.
Interpersonal Skills:
Ability to lead group or team work.
Other Skills:
Ability to work under pressure.
Ability to work in team work.
Ability to work in shift basis.
TRAINING & COURSES
May 2014: Anti-bribery E-Training - Vodafone Egypt
Apr 2014: Negotiation Skills - Vodafone Egypt
Feb 2014: Business Writing - Vodafone Egypt
Apr 2011: Recommend The Best - Vodafone Egypt
Feb 2010: Creating Lifetime Raving Fans - Vodafone Egypt
Mar 2009: Sales Diploma - Canadian Training Center Of Human Development
May 06-Aug 06: BBSA Program - Future Generation Foundation (FGF)
EXPERIENCE

2. Nov 12-Now:
Enterprise Direct Account Manager Vodafone
 Filling in and updating full accounts information on account profile on monthly basis.
 Preparing accounts plans and schedules to identify specific targets.
 Achieving monthly targets through up/cross selling VF products/services at the base and acquiring new corporate accounts.
 Developing new revenue streams through total communication, fixed products and new projects.
 Building relationship with all touch points as well to identify all touch points (decision maker, influencer, facilitator and SPOC) amongst the targeted leads in order to start sales process.
 Participating in marketing events such as seminars, trade shows, and telemarketing events.
 Updating customers on spot with all VF new offers and special promotion.
 Identifying and resolving client concerns.
 Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Apr 11-Oct 12:
Retail Team Leader Vodafone
 Supervising and developing team’s performance.
 Enhancing sales figures month over month.
 Providing support guidance and solutions to the team.
 Performing individual development plans team members.
 Recognizing the team’s efforts & performing coaching sessions.
 Performing monthly one on one to team members.
 Handling customers' complaints & decreasing them month over month.
 Ensuring proper internal and interdepartmental communication.
 Handling variance reports and taking corrective and preventive actions.
 Delivery of all the assigned tasks on time.
Jul 10-Mar 11:
Retail Shift Leader Vodafone
Handling & updating store POS calendar on daily basis and performing effective daily briefing.
Enhancing sales figures on daily basis and month over month.
Handling the cash end of day process and transferring cash to bank.
Handling the store’s floor in high traffic cases.
Maintaining store’s look & feel (maintenance, cleanliness, displays, etc….).
Providing support, direction and assistance to the staff on all areas of assigned duties during the shift.
Acting as a supervisor in case of supervisor’s absence.

3. Nov 09- Jun 10:
Senior Retail Sales Executive Vodafone
Handling "Vodafone One" customers inquires & complaints in a friendly and professional manner ensuring the required quality of service.
Communicating effectively with other departments in order to provide the required customer service standards.
Achieving the agreed sales targets for the different consumer & enterprise products & services.
Providing required support and training to junior staff.
Acting as shift leader in case of shift leader's absence.
Maintaining store's look & feel and ensuring "First Visit Resolution" implementation.
Aug 08-Oct 09:
Retail Sales Executive Vodafone
Greeting and acknowledging every customer in a friendly and professional manner.
Making up selling & cross selling when dealing with customers in a professional way.
Receiving and recording a variety of payments and cash-related transactions; issue receipts to customers.
Preparing daily cash report and balance the cash drawer.
Providing information regarding products, company policies, discounts and promotions in addition to make selling deals.
Solving customers' problems quickly and effectively.
Nov 06-Jul 08:
Customer Care Representative Vodafone
Providing direct front-desk customer assistance; directing and providing information to customers, and facilitating the resolution of customer complaints and queries.
Processing and overseeing the processing of customer cash transactions.
Performing miscellaneous job-related duties as assigned.
Ensuring maximum customer satisfaction.
Sep 05-Apr 06:
Quality Control Officer Modern For Plastic Products
Ensuring that the electronics appliances run properly.
Checking products quality.
Performing final check on the finished product.
Computing the percentage of defects and other statistical measures.
ACHEIVEMENTS
Achieving 156% sales achievement in DAM department during fiscal year 2013-2014.
Receiving appreciation certificate from EBU director for account management performance in DAM department during fiscal year 2013-2014.
Creating store database system for Vodafone 10th of Ramadan store enables to promote store products for different segments.

4. Joining "Vodafone Retail ADSL Team" to promote Vodafone ADSL service for first time through retail channel.
Employee of the month in Medium team at Vodafone in April 2007.
INTERESTS
Reading and writing poetry plus playing and watching football.
PERSONAL INFORMATION
Date of Birth: 10/30/1983.
Marital Status: Married.
Military Status: Exempted.
*References available upon Request