1. Objectives:
To be part of a reputable company in which I can apply my knowledge and will
provide career growth.
Work Experience
Company: Al Fatouh garments Company
Elmahalla Elkubra
Egypt
Marketing &Sales Manager
From Jan 2010– up to present
Responsibilities:
• Understanding customer needs, recommending suitable products and making sales.
• Processing paperwork from sales, change of customer details, and closure of accounts.
Yasser Mohamed Soliman
Telephone: +971 552028031
Email: begad31@yahoo.com

2. • Learning about new products, services and processes.
• Work as a team to achieve individual and group sales.
• Develop sales strategies for the Company’s key business areas.
• Build and improve the quality of business relationships with customers.
• Develop and conduct training for new trainees.
• Develop and execute marketing campaigns to customer's staff.
•.Supervises and coordinates activities of workers engaged in collecting overdue payments for
charge accounts, credit card accounts
Company: Master Computer
Cairo,
Egypt
Customer Service Manger
From Jun 2007 – Jul 2010
Responsibilities:
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Advises customers by providing information on products

3. • Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions potential interest.
• Maintain an orderly workflow according to priorities
.
Company: Laren Computer
Cairo,
Egypt
Cashier
From Oct 2004 – Jan 2007
Responsibilities:
• Collects payments by accepting cash, check, or charge payments from customers; making change
for cash customers.
• Enters price changes by referring to price sheets and special sale bulletins.
• Itemizes and totals purchases by recording prices, departments, taxable and non-taxable items;
operating a cash register.
• Discounts purchases by redeeming coupons
• Contributes to team effort by accomplishing related results as needed
Company: Diamond Computer Service
Cairo,

4. Egypt
Customer Service Representative
From Apr 2000 – Sep 2004
Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information
about other products and services.
• Maintains customer records by updating account information
• Surprise cash count.
• Resolves product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
Education
Cairo University Faculty of Dar Al Uloom Cairo, Egypt
Bachelor of Arts (Arabic Language) 1999
Languages
• Arabic language (mother language )
• English language (Good written & spoken )
Skills

5. General Skills:
• Problem solving abilities and effective communication skills.
• Ability to handle multiple responsibilities effectively.
• Enthusiastic, energetic, helpful, patient and friendly.
• Goal orientation; Planning and execution skills.
• A willingness to learn and forward planning.
• Organizational and self-management skills.
Computer Skills:
• Microsoft Office : ( Word, Excel, PowerPoint )
• Windows : ( All versions )
• Internet usage : ( Excellent )
• Photoshop ( Good )
Profile
Date of Birth: November 03,
1976
Nationality: Egyptian
Military Service: Exemption
Marital Status: Married
Visa Status: Visit Visa
Character References
Available upon request
I hereby certify that the above information are true and correct to the best of my knowledge.
Yasser Mohamed Soliman
Applicant