1. Resume
Ahmed AbdAllah Ahmed Abouserie
Kuwait address :55Airport ST. Khaitan , Kuwait
(+965 69625380)
E-mail: ahmed.abouserie11@yahoo.com
OBJECTIVE:
Seeking a challenging and interesting job, where my skills can be applied
and my competencies are directed towards my career progression and
effectively put into action.
Education:
Bachelor degree of Commerce (Accounting department)
from faculty of Commerce, Cairo University,
Date of graduation: 2009
Personal information:
Place of Birth: Cairo, Egypt
Military Service: postponed
Marital Status: Single
Nationality: Egyptian

2. Previous work experience in kuwait
• Generaltraining of Kidzania
Selected to Work at Immigration Department
• Kid zania Immigration Training.
• Top Shop Storesin Kuwait( Avenues Mall ) as sales Advisor from
March 2013 to May 2013 Al Shaya Company worked in severalfields
:
• DebenhamsStoresin Kuwait( Avenues) as a sales advisor from
November 2012 to December 2012
• Joined KidZania training facility as a customer service associate
from December 2012 to March 2013 was trained in severalfields
as follows:
•
• Kid Zania operation work ( opening crew) from June 17 till
presenttime , 2013 senior supervisorsat airportin kidzania
• Officially trainer on all kidzania about the(technical salesskills)
• The best seller on all kidzania(2015)
Job description:for Sales Trainer & supervisor & customer service:
Supervision, Coaching, Managing Processes, Process Improvement, Tracking
Budget Expenses, Production Planning, Controls and Instrumentation,
Strategic Planning, Dealing with Complexity, Financial Planning and
Strategy
● Customer Service.
● handling cash.
● handling customers complains.
● supporting other departments to handle visitors inside and outside Kidzania.
● I’m responsible to deliver the idea of Kidzania which it will help to achieve our target.
● Responsible to train the stuff how to achieve the maximum of quality of service.
● Responsible to make the schedule for stuff and deliver it to the management.

3. ● Controlling inventory.
• Develops individual results by maintaining policy and procedure resources;
providing coaching; conducting training sessions; developing outcome
improvement resources
• Accomplishes sales training and organization mission by completing related
results as needed
• Motivating Others, Giving Feedback, Coaching, Self-Development, Motivation
for Sales, Self-Confidence, Sales Planning, Orienting Employees
• Responsible of Visitor’s Safety during their visit inside the park
• Handling , receiving and solving customer’scomplains
• Excellent command in dealing with kidzania operating
systems
• Ensure sales area is clean&presentable&fully stocked and
compliantto brand-companypoliciesand procedures.
• Seek and maintain product knowledge and assist in the
coaching of new and existing colleagues.
• Advise-recommend and coach customers. Deliver customer
care and service that is consistent with the brand values.
• Actively participate in product launches order to attract new
customers.
• Responsible for all administration and documentcompletion.
• Responsible for actively seeking ways to maximize sales and
achieve targetsat every opportunity.
• Working as AssistantStoreManager at (Veromoda City Stars
Egypt)from 2003 to 2007
• Job description
• Created a customer focused store environment through leadership and
example.
• Created a positive working environment for all store associates by valuing
and encouraging diversity, mutual respect, and teamwork.
• Represented the company and the store in the local community.

4. • Planned, prioritized, and balanced the functions of the business as
required to meet objectives.
• Implemented assigned company programs and activities.
• Achieved results through timely completion of assigned tasks and
activities.
• Supported attainment of store sales and shrinkage objectives.
• Ensured that total store operations are carried out in accordance with
established standards, policies, and procedures.
• Protected company assets and ensured a safe work environment by
adhering to established Loss Prevention policies, programs, and procedures.
• Provided direct and indirect supervision of assigned areas, activities, and
tasks.
• Accounted for ad sets, permanent markdowns, merchandising, recovery,
and maintaining store cleanliness as assigned.
• Ensured that total store operations are carried out in accordance with
established standards, policies and procedures.
• Job Duties and Tasks for: "Executive Secretary
and Administrative Assistant"
• 1) Read and analyze incoming memos, submissions, and reports in order to
determine their significance and plan their distribution.
2) Open, sort, and distribute incoming correspondence, including faxes and email.
3) File and retrieve corporate documents, records, and reports.
4) Greet visitors and determine whether they should be given access to specific individuals.
5) Prepare responsesto correspondence containing routine inquiries.
6) Perform general office duties such as ordering supplies, maintaining records
management systems, and performing basic bookkeeping work.
Personal skills:
● High creativity, problem solving and analytical skills
● Ability to work under pressure and stress
● Self- motivated and dependable
● Quick learner and Team player
● Work well as a member of a team as well as alone
● excellent communication with the other
● Ability of facing problems and logical thinking
●High Flexibility with Operation
Computer & Languages:
• Arabic:as mother tongue
• English: as SecondLanguage (very good)

5. • Excellent inComputer systemsandusual Programs
 Excellent knowledge of Windows, Word, Power Point & Internet.
Very good knowledge of Excel
Courses attended:
• English conversation courseatAmerican university in Cairo
• Handling differenttypesof customers
• HR Courses
• Sales operating Systems
 ICDL courses fromCairo University
I hope to obtain a good position at your
teamwork
With all due respect
Ahmed Abdullah