1. Curriculum Vitae
Mohamed Yehia, Vodafone, Sohag Store Manager.
- Birth Date : 23 Sep,1981
- Personal E-mail : algalaly1@gmail.com
- Professional Email : Mohamed.yehia-fathy@vodafone.com
- Mobile Number : 01010090086 - 01011119923
- Marital status : Married
- Military status : Exempt
AREAS OF EXPERTISE:
- Generating leads - Decision making - B2B selling
- Sales forecasting - Event planning - Driving revenue
- Delegating skills - Store Management - Stock management
Vodafone Egypt (Sohag Store): Sohag Store Manager.
- Duration: from 20.08.2006 till this moment.
- There is a leaving period for 2 years working in Samsung Emirates – Dubai. Then back again to a higher
position in Vodafone.
 Involved in acquisition of new branches.
 Visiting and developing existing stores.
 Writing up detailed business performance reports.
 Inspiring and motivating staff to increase sales.
 Deciding which staff members will be promoted.
 Taking action to address underperforming stores.
 Coaching, challenging and supporting employees.
 Involved in the setting of sales and financial targets.
 Oversee each store location and monitor and report on performance.
 Comprehending, interpreting and analyzing sales figures.
 Ensuring presentation and compliance in stores are up to company standards.
 Arranging and chairing team meetings to discuss strategy.
 Implement a retail plan for my area in line with company strategy.
 Mediating and resolving disputes between customers or suppliers and the company.
 Providing information proactively to the Regional Manager, such as weekly status reports and quarterly
business reviews.
PERSONAL SUMMARY
PROFFESIONAL EXPERIENCE

2.  Provided daily sales support to marketing executives and field staff.
 Evaluated distributor and vendor performance.
 Developing action plans for growth in target markets.
 Following up all sales leads quickly and efficiently
 Experienced in development and performance management.
 Can drive KPI's and sales in order to achieve budget.
 Ability to ensure ongoing improvement of customer service standards across the area
 Managing underperforming team leaders and employees.
 Leading retail teams at disparate locations.
 Targeting and developing specific markets.
 Ability to creatively solve problems.
 Extensive knowledge of health and safety, environmental health and legal requirements.
 Setting revenue and customer retention goals.
 Organizing company stands at regional trade shows and fairs.
 Proficient in working with Customer Tracking Systems.
 Excellent strategic sales techniques.
 Strong consulting skills including negotiation, persuasion, coaching, teaching, influencing, and listening.
 Having deep understanding of a customer’s environments, workflows, and business processes.
Samsung Gulf in Emirates UAE: HHP & TV technical support Team leader.
- Location: Dubai.
- Duration: Nov 2013 till June 2015
- Duties: Call Center technical Support
 Outstanding analytical, problem-solving, and troubleshooting ability.
 Superior communication (oral and written), customer service and interpersonal skills.
 Both independent and team worker, as required.
 MS Office proficiency and tracking-software familiarity.
 Ability to multi-task and prioritize effectively.
 Poised and patient when dealing with clients.
 Provided business-clients with efficient support – Responded to phone calls, emails, and in-person
requests.
 Worked closely and effectively with vendors to replace/repair defective hardware and software.
 Instructed and trained end-users regarding computer literacy.
 Collaborated with company staff to optimize working environment and customer service.
 Ran routine phone troubleshooting and configuration.
 Trained sales-department staff and guided them in helping clients select the right product.
 Collected information through client phone calls to identify and report product problems.

3. Commercial English Faculty: 2004
MINI MBA Program: a professional course of study authorized by the college of Business Administration, -
--- Missouri State University:
- Strategic Planning Management. - Financial statement Management.
- Human Resources Management. - International Business Management.
- Marketing & Sales Management. - Productivity Management.
- Information Technology Management. - Changing Management.
- Accounting & Financial decision Making Management. - Business Ethics Management.
Sales manager skill level Certificate from the Egyptian Manpower and Immigration Ministry, Sales
Manager measurement grade clever
MS Office programs from ORASCOM Training & Technology.
Training the trainees program from UNDP ‘ICTDAR information & communication Technologies for
Development in The Arab Region under the supervision of Egypt ICT Trust Fund:
1) Microsoft unlimited potential 2003 Program
2) Business Skills program: ICT for SMEs Toolkit
o English: speaking and written (Fluent).
o Traveling.
Thanks
Education & Training Courses
Languages and Hobbies