This curriculum vitae summarizes the professional experience of Mohamed Yehia. He has worked as the Store Manager for Vodafone in Sohag, Egypt since 2006, with a two year period working for Samsung in Dubai from 2013-2015 as the Technical Support Team Leader. His responsibilities have included managing store performance, motivating employees, and ensuring customer service standards are met. He has expertise in sales forecasting, revenue growth, and stock management.

1. Curriculum Vitae
Mohamed Yehia, Vodafone, Sohag Store Manager.
- Birth Date : 23 Sep,1981
- Personal E-mail : algalaly1@gmail.com
- Professional Email : Mohamed.yehia-fathy@vodafone.com
- Mobile Number : 01010090086 - 01011119923
- Marital status : Married
- Military status : Exempt
AREAS OF EXPERTISE:
- Generating leads - Decision making - B2B selling
- Sales forecasting - Event planning - Driving revenue
- Delegating skills - Store Management - Stock management
Vodafone Egypt (Sohag Store): Sohag Store Manager.
- Duration: from 20.08.2006 till this moment.
- There is a leaving period for 2 years working in Samsung Emirates – Dubai. Then back again to a higher
position in Vodafone.
 Involved in acquisition of new branches.
 Visiting and developing existing stores.
 Writing up detailed business performance reports.
 Inspiring and motivating staff to increase sales.
 Deciding which staff members will be promoted.
 Taking action to address underperforming stores.
 Coaching, challenging and supporting employees.
 Involved in the setting of sales and financial targets.
 Oversee each store location and monitor and report on performance.
 Comprehending, interpreting and analyzing sales figures.
 Ensuring presentation and compliance in stores are up to company standards.
 Arranging and chairing team meetings to discuss strategy.
 Implement a retail plan for my area in line with company strategy.
 Mediating and resolving disputes between customers or suppliers and the company.
 Providing information proactively to the Regional Manager, such as weekly status reports and quarterly
business reviews.
PERSONAL SUMMARY
PROFFESIONAL EXPERIENCE

2.  Provided daily sales support to marketing executives and field staff.
 Evaluated distributor and vendor performance.
 Developing action plans for growth in target markets.
 Following up all sales leads quickly and efficiently
 Experienced in development and performance management.
 Can drive KPI's and sales in order to achieve budget.
 Ability to ensure ongoing improvement of customer service standards across the area
 Managing underperforming team leaders and employees.
 Leading retail teams at disparate locations.
 Targeting and developing specific markets.
 Ability to creatively solve problems.
 Extensive knowledge of health and safety, environmental health and legal requirements.
 Setting revenue and customer retention goals.
 Organizing company stands at regional trade shows and fairs.
 Proficient in working with Customer Tracking Systems.
 Excellent strategic sales techniques.
 Strong consulting skills including negotiation, persuasion, coaching, teaching, influencing, and listening.
 Having deep understanding of a customer’s environments, workflows, and business processes.
Samsung Gulf in Emirates UAE: HHP & TV technical support Team leader.
- Location: Dubai.
- Duration: Nov 2013 till June 2015
- Duties: Call Center technical Support
 Outstanding analytical, problem-solving, and troubleshooting ability.
 Superior communication (oral and written), customer service and interpersonal skills.
 Both independent and team worker, as required.
 MS Office proficiency and tracking-software familiarity.
 Ability to multi-task and prioritize effectively.
 Poised and patient when dealing with clients.
 Provided business-clients with efficient support – Responded to phone calls, emails, and in-person
requests.
 Worked closely and effectively with vendors to replace/repair defective hardware and software.
 Instructed and trained end-users regarding computer literacy.
 Collaborated with company staff to optimize working environment and customer service.
 Ran routine phone troubleshooting and configuration.
 Trained sales-department staff and guided them in helping clients select the right product.
 Collected information through client phone calls to identify and report product problems.

3. Commercial English Faculty: 2004
MINI MBA Program: a professional course of study authorized by the college of Business Administration, -
--- Missouri State University:
- Strategic Planning Management. - Financial statement Management.
- Human Resources Management. - International Business Management.
- Marketing & Sales Management. - Productivity Management.
- Information Technology Management. - Changing Management.
- Accounting & Financial decision Making Management. - Business Ethics Management.
Sales manager skill level Certificate from the Egyptian Manpower and Immigration Ministry, Sales
Manager measurement grade clever
MS Office programs from ORASCOM Training & Technology.
Training the trainees program from UNDP ‘ICTDAR information & communication Technologies for
Development in The Arab Region under the supervision of Egypt ICT Trust Fund:
1) Microsoft unlimited potential 2003 Program
2) Business Skills program: ICT for SMEs Toolkit
o English: speaking and written (Fluent).
o Traveling.
Thanks
Education & Training Courses
Languages and Hobbies