More Related Content Similar to Learning in a social workplace: the impact of social media (20) Learning in a social workplace: the impact of social media1. Learning
in
the
social
workplace:
the
impact
of
social
media
Jane
Hart
CSTD
Conference,
2
November
2012
Slides
and
links
at:
bit.ly/cstdjh
3. Learning
in
the
social
workplace:
the
impact
of
social
media
how people are using social
media tools for learning
how some organisations
are responding
what it means for a L&D
professional
opportunity to share your own
experiences
3
15. who
is
using
these
tools?
how
are
they
using
them?
what
can
we
learn
from
this?
15
16. Who?
Smart
Workers
©
C4LPT,
2012
16
17. 8
key
features
how
the
Smart
Worker
uses
social
media
to
work
and
learn
17
18. 1
-‐
The
Smart
Worker
:
recognises
she
learns
conInuously
as
she
does
her
job
©
C4LPT,
2012
18
19. “We
believe
that
the
only
learning
worth
worrying
about
is
what
takes
place
in
a
classroom
or
in
a
course
delivered
from
our
LMS,
where
we
monitor
and
track
comple>ons.
Any
learning
that
takes
place
outside
the
training
we
offer
is
of
no
interest
to
us.”
©
C4LPT,
2012
19
20. “We
want
to
support
people
as
they
learn
conLnuously
in
the
workflow
-‐
both
by
helping
to
provide
useful
content
as
well
as
helping
people
to
work
and
learn
collaboraLvely.”
©
C4LPT,
2012
20
21. 2
-‐
The
Smart
Worker
:
wants
immediate
access
to
soluIons
to
his
performance
problems
“People
don’t
want
to
study
a
problem
they
want
to
solve
it.”
©
C4LPT,
2012
21
22. “We
create
our
own
job
aids
and
ban
access
to
social
media
to
make
sure
people
aren’t
viewing
inaccurate
informa>on.”
©
C4LPT,
2012
22
23. “Although
we
do
create
job
aids,
we
don’t
want
to
reinvent
the
wheel,
so
we
encourage
people
to
find
useful,
trustworthy
resources
on
the
Web.”
©
C4LPT,
2012
23
24. 3
-‐
The
Smart
Worker
:
is
happy
to
share
what
she
knows
©
C4LPT,
2012
24
26. “The
only
valid
learning
and
performance
soluLons
are
those
created/delivered
by
T&D.
We
can’t
let
people
create
content,
it
might
include
incorrect
informaLon.”
©
C4LPT,
2012
26
27. “We
can’t
possibly
create
everything
people
need
to
do
their
jobs!
Let’s
tap
into
this
growing
phenomenon
of
sharing
and
help
teams
to
create
the
content
they
need,
and
let
them
moderate
it
themselves”
©
C4LPT,
2012
27
28.
Please
share
your
experiences
CONTENT
u How
do
you
(or
could
you)
help
people
make
use
of
resources
shared
by
others
on
the
Web?
u How
do
you
(or
could
you)
encourage
and
support
employee
generated
content
inside
your
organizaLon?
28
29. 4
-‐
The
Smart
Worker
:
relies
on
a
trusted
network
of
friends
and
colleagues
©
C4LPT,
2012
29
30. “Public
social
networking
sites
have
no
value,
they
are
>me-‐
wasters,
so
are
banned.
We
have
no
inten>on
of
encouraging
their
use
in
the
organisa>on
so
that
people
can
chat
with
one
another.”
©
C4LPT,
2012
30
31. “We
encourage
people
to
build
external
Professional
Learning
Networks
on
external
social
networking
sites
as
we
recognise
that
they
have
value
for
the
organisaLon
too.
©
C4LPT,
2012
31
32. “I
learn
something
new
several
Lmes
a
day
and
stay
“I
use
Twider
to
share
my
connected
with
people
that
thoughts,
ideas,
informaLon
form
my
most
valuable
with
others
and
to
learn
or
get
network.
This
is
the
one
tool
inspired
by
others.”
I
would
choose
if
I
could
only
keep
one.”
“25% of doctors use social media daily to
scan or explore new medical information.
“Social media never will replace traditional
means of research and learning …it’s an
additional — and valuable — channel that
can add to a physician’s knowledge base.”
Journal of Medical Internet Research
32
34. 5
-‐
The
Smart
Worker
:
learns
best
with
and
from
others
©
C4LPT,
2012
34
35. “I
am
amazed
at
the
openness
and
willingness
to
share
resources
and
ideas
that
exists
within
this
group,
the
wider
L&D
community
and
beyond.
The
opportuniLes
for
me
to
connect
with
people
across
the
world
from
both
similar
and
different
backgrounds
is
only
limited
by
my
ability
to
manage
and
deal
with
a
rapidly
expanding
range
of
contacts.”
©
C4LPT,
2012
35
37. “We
will
add
“social”
to
the
training
blend.
We
will
implement
a
social
LMS
where
we
can
ensure
everyone
contributes
and
make
sure
everyone
is
learning
on
courses.
Trainers
(and
only
trainers)
can
create
social
learning
communiLes
who
moderate
what
is
being
said.”
©
C4LPT,
2012
37
38. “We
cannot
force/enforce
social;
we
can
only
help
to
provide
a
framework
for
conversaLons
and
discussions
to
take
place.
Social
learning
doesn’t
just
take
place
in
formal
courses,
so
we
encourage
anyone
to
set
up
groups
on
our
collaboraLon
plahorm”
38
39. Learning
in
a
Social
OrganizaIon
TRAINING & DEVELOPMENT LEARNING IN THE FLOW OF WORK PROFESSIONAL
Classroom - E-Learning – Blended Natural continuous, social learning that LEARNING
Live – Games - Simulations takes place whilst working self-organized,
continuous learning
using resources and
SOCIAL LEARNING (TRAINING) SOCIAL COLLABORATION tools from outside the
using social technologies to augment )using social technologies to enhance internal organization
classroom training and e-learning collaborative working &, social learning practices
Organize and Manage Help to Self-Organize
Using social media in live training Supporting work teams
Facilitating collaborative learning Supporting communities of practice
Personal Knowledge
Building an enterprise community Management
(social) enterprise social intranets, connect converse share
LMS collaboration platforms & networks create curate collaborate
not dedicated learning systems public and private (proprietary) stand-alone tools
comprising one or more of these features
©
C4LPT,
2012
39
42. Member profiling
Private messaging Sharing of resources
Notifications Sharing links
Sharing files
Polls and surveys
Content creation tools
Activity stream
Real-time updates
Member commenting
Threaded discussions
Member liking
Group spaces
External networks
42
44. Please
share
your
experiences
PEOPLE
u What
are
you
doing
to
enhance
the
natural
conLnuous
social
learning
that
is
already
taking
place
in
your
organisaLon?
u How
are
you
using
social
approaches
in
your
training?
44
45. 6
-‐
The
Smart
Worker
:
keeps
up
to
date
with
his
industry
and
profession
©
C4LPT,
2012
45
46. “Only
CPD
programmes
are
valid
professional
development
acLviLes.
We
will
allow
people
to
adend
one
professional
conference
a
year.”
©
C4LPT,
2012
46
47. “We
help
people
with
their
professional
knowledge
management
e.g.
to
find
relevant
resources,
tools
and
networks
as
well
as
how
to
make
sense
of
the
huge
amounts
of
new
informaLon
they
find.”
©
C4LPT,
2012
47
50. 7
-‐
The
Smart
Worker
:
constantly
strives
to
improve
her
producIvity
©
C4LPT,
2012
50
51. “Only
network
systems,
tools
and
devices
are
to
be
used.
We
train
people
how
to
use
these
systems
effecLvely
and
efficiently.
©
C4LPT,
2012
51
53. 8
-‐
The
Smart
Worker
:
thrives
on
autonomy
“Control
leads
to
compliance;
autonomy
leads
to
engagement.”
©
C4LPT,
2012
53
54. “No
way!
We
can’t
let
people
be
in
charge
of
their
own
learning;
how
do
we
know
they
are
learning
the
right
things.
People
need
to
be
trained
to
do
their
jobs,
and
it
is
our
job
to
keep
track
of
it
to
make
sure
it
is
happening.“
©
C4LPT,
2012
54
55. “Learning
is
a
means
to
an
end.
The
end
is
performance.
What
maders
is
can
they
do
their
job
-‐
or
do
it
beder.
We
encourage
people
to
be
self-‐
organized
–
and
take
responsibility
for
their
own
learning.
©
C4LPT,
2012
55
56. How
best
do
you
learn
in
the
workplace?
©
C4LPT,
2012
56
57. Ranked
List
(using
weighted
scoring)
Internal
Social
Personal
doc
&
&
Learning
training
Collab
CollaboraLve
working
within
your
team
448
Personal
&
professional
networks
and
communiLes
426
General
conversaLons
&
meeLngs
with
people
420
Google
search
for
web
results
415
External
blog
and
news
feeds
403
Curated
content
from
external
sources
377
Self-‐directed
study
of
external
courses
357
Internal
company
documents
341
Internal
job
aids
330
Company
training
296
social and autonomous
smart workers
©
C4LPT,
2012
57
58. John Seely Brown
Visiting scholar at USC
Independent Chairman of Deloitte
Center for the Edge
Chief of Confusion
johnseelybrown.com
58
59. Encourage your people to become “entrepreneurial
learners” and be in the flow of new ideas and resources …
… but to help them best you need to be in there too.
59
62. Learning Portfolios
Document professional goals
Record learning
Reflect on learning
Review learning against
performance objectives
Document achievements
Share
©
C4LPT,
2012
62
63.
Please
share
your
experiences
PROFESSIONAL
LEARNING
u Are
you
an
entrepreneurial
learner?
u How
do
you
use
social
media
for
your
professional
learning?
u How
does
it
feed
into
your
professional
pracLce?
u What
more
could
you
do?
63
64. Enterprise Learning Professional Learning
(organized learning) (self-organized learning
induction/onboarding CPD
(certificates)
online courses/MOOCs
training for basic duties (badges)
keeping in the flow
of new ideas
compliance/regulatory/ (entrepreneurial learning)
statutory/mandatory
training keeping up to date with /
industry professional news
leadership training experiences with clients,
colleagues, etc
(testimonials)
LMS learning portfolio
learning activity professional goals,
record reflections, achievements
shared
©
C4LPT,
2012
64
65. Enterprise Learning Professional Learning
(organized learning) (self-organized learning
induction/onboarding CPD
(certificates)
online courses/MOOCs
training for basic duties 10 mins a day
(badges)
= 1 hour theweek
keeping in
a flow
= 50new ideas
of hours/year
compliance/regulatory/ = 6-8 training days
(entrepreneurial learning)
statutory/mandatory
training keeping up to date with /
industry professional news
leadership training experiences with clients,
colleagues, etc
(testimonials)
LMS learning portfolio
learning activity professional goals,
record reflections, achievements
shared
©
C4LPT,
2012
65