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From “Command & Control” to "Encourage & Engage”: a new mindset of learning leadersentation


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Presentation in the Management Xchange, at DevLearn 2011, Las Vegas

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From “Command & Control” to "Encourage & Engage”: a new mindset of learning leadersentation

  1. From Command & Control to Encourage & Engage:A New Mindset and Approach for Learning Leaders. DevLearn 2011 Las Vegas, USA Jane HartC4LPT & ITA
  2. C4LPT, 2011 2
  3. “Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” How democratization of technology empowers employees, Forrester, 2011C4LPT, 2011 3
  4. “between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind Spots, CLO Magazine, April 2011C4LPT, 2011 4
  5. C4LPT, 2011 5
  6. Smart WorkersC4LPT, 2011 6
  7. 8 key featureshow the Smart Workeruses social media towork and learntoday …and what this means for L&DC4LPT, 2011 7
  8. 1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011C4LPT, 2011 8
  9. 1 - The Smart Worker : recognises she learnscontinuously as she does her job Command & Control Encourage & Engage • Learning only takes place in a • We value informal learning and classroom or in a course want to support people learning delivered from our LMS, continuously – in the workflow. where we monitor and track it. • Integrate learning in the • Any learning that takes place workflow so as to outside training is not of any • Use same tools for learning and interest to us workingC4LPT, 2011 9
  10. 2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.”C4LPT, 2011 10
  11. 2 - The Smart Worker : wants immediate access tosolutions to his performance problems Command & Control Encourage & Engage• Performance problems can • We create more performance only be solved by training aids (in diff formats: PDfs, solutions. screencasts, etc) than courses• The only valid solutions are • We realise we can’t create those created/delivered by everything people need and L&D. don’t reinvent the wheel – so• We ban access to social media we help people find useful, resources - just to make sure. trustworthy resources on the Social WebC4LPT, 2011 11
  12. 3 - The Smart Worker : is happy to share what she knowsC4LPT, 2011 12
  13. 3 - The Smart Worker : is happy to share whatshe knows Command & Control Encourage & Engage• The only valid solutions to • We can’t possibly create performance problems are everything people need to do those created/delivered by their jobs L&D • Let’s tap into this growing• We can’t let people create phenomenon of sharing content, it might include • We will help/provide the. incorrect information or they platform to enable/support might abuse the system this • Content is moderated by the group – not us.C4LPT, 2011 13
  14. 4 - The Smart Worker : relies on a trusted network of friends and colleaguesC4LPT, 2011 14
  15. 4 - The Smart Worker : relies on a trusted networkof friends and colleagues Command & Control Encourage & Engage• Public social networking sites • We will help people to build have no value, they are time- external Personal Knowledge wasters, so are banned Networks on social networking sites.• We will set up an internal • We will help groups and teams social network so that we can set up internal spaces so that track all the discussions taking they can support one another place and make sure people are contributing the right stuff & learning from it.C4LPT, 2011 15
  16. 5 - The Smart Worker : learns best with and from othersC4LPT, 2011 16
  17. 5 - The Smart Worker : learns best with and fromothers Command & Control Encourage & Engage• We will add “social” to the • We cannot force/enforce social; blend. we can only help to provide a• We will implement a social framework for conversations LMS where we can ensure and discussions to take place everyone contributes and • Social learning doesn’t just take make sure everyone is learning place in formal courses, so we on courses. encourage anyone to set up• Trainers (only) can create online social learning social learning communities. communities on our collab platform.C4LPT, 2011 17
  18. 6 - The Smart Worker : keeps up to date with his industry and professionC4LPT, 2011 18
  19. 6 - The Smart Worker : keeps up to date with hisindustry and profession Command & Control Encourage & Engage• Only CPD programmes are • We will help people with their valid. Personal Knowledge• We will allow people to attend Management (PKM): to find one professional conference a blogs and other resources, as year. We may pay for industry well as set up filters to deal with magazines. information overload, etc• All internal communications • We encourage the curation of will come from us. content for dissemination • We encourage sharing of knowledge in other ways.C4LPT, 2011 19
  20. 7 - The Smart Worker :constantly strives toimprove her productivityC4LPT, 2011 20
  21. 7 - The Smart Worker : constantly strives toimprove her productivity Command & Control Encourage & Engage• Only network systems, tools • We encourage the use of and devices are to be used. personal tools and devices• We train people how to use • We help with workflow audits to these systems effectively and identify new tools and devices efficiently. that will aid productivity • When faced with a perceived “training problem” we take a performance consulting approach – and look at processes.C4LPT, 2011 21
  22. 8 - The Smart Worker : thrives on autonomy "Human beings have an innate drive to be autonomous, self- determined and connected to one another. The opposite of autonomy is control. And since they sit at different poles of the behavioural compass, they point us to different destinations. Control leads to compliance; autonomy leads to engagement A sense of autonomy has a powerful effect on individual performance and attitude.“C4LPT, 2011 22
  23. 8 - The Smart Worker : thrives on autonomy Command & Control Encourage & Enable• No way! We can’t let people • Learning is a means to an end. be in charge of their own The end is performance. learning; how do we know • What matters is can they do they are learning the right their job - or do it better. things. • If they are self-reliant, we just• People need to be trained to let them get on with it and help do their jobs, and we need to them if/when they need it. keep track of it to make sure it • We need to help others to is happening. become more self-reliant too.C4LPT, 2011 23
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