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The impact of social media on workplace learnng



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The impact of social media on workplace learnng

  1. Social  media  and  its  impact  on  how  we  learn  in  the  workplace   Jane  Hart,  Centre  for  Learning  &  Performance  Technologies  
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  4. How  social  media  is   impac@ng  learning  in   the  workplace     What  it  means    for  L&D     Where  and    how    learning  happens     in  the  workplace   4  
  5. What  does  workplace  learning   have  in  common  with  icebergs?  
  6. Only  a  small  percentage  (10%)  of  the   iceberg  visible  above  the  water.   The  most  powerful  part  is  under  the   water   6  
  7. The  Iceberg  of  Workplace  Learning   20%  of  the  learning  that  takes  place  in   the  workplace  is  “visible”  as  FORMAL   learning.     Formal  learning   The  other  80%  of  learning  takes  place   informally  and  oXen  invisibly  –  and  yet   it  is  where  the  real  learning  takes   place.   Informal  learning   C4LPT,  2012   7  
  8. “Most  people  know  that  they   become  competent  in  their  jobs  through   learning  as  they  perform  those  jobs  …  and  that   through  this  process  they  acquire  knowledge   and  skills  which  are  so    entwined  with  the  job,   that  they  are  referred  to  as  ‘tacit’.”     Report  to  NIACE,  2007  
  9. The  Iceberg  of  Workplace  Learning   But  now  social  media  is  impac@ng     learning    …   Formal  learning   Informal  learning   9  
  10. Social  media  is  a  catalyst  for  change     and  we  are  moving  into  a     new  era  of  workplace  learning  
  11. 1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 Prezi Top  100  Tools  for  Learning   8 Moodle 9 Slideshare 2011   10 (Edu)Glogster 11 Wikipedia 12 Blogger List  compiled  from  the   13 Diigo 14 Facebook Top  10  Tools  contribu@ons  of     15 Google 531   16 Google Reader learning  professionals   17 Evernote 18 Jing worldwide   19 PowerPoint 20 Gmail
  12. Trends  in  the  use  of  social  media  for  learning   1   Consumeriza<on  of  IT     Personal,  working  and  learning   tools  are  merging   12  
  13. “Today  already  47%  of   business  technology   users  at  North  American   and  European   companies  report  using   one  or  more  website(s)   to  do  parts  of  their  jobs   that  are  not  sanc@oned   by  their  IT  department.     We  expect  this  number   to  grow  to  close  to  60%   in  2011  as  frustrated   workers  work  around  IT   to  self-­‐provision   technology.”               Forrester  Research,     April  2011   13  
  14. 2   Consumeriza<on  of  LEARNING     People  are  “doing  their  own  thing”       14  
  15. “between  one-­‐third   and  two-­‐thirds  of   your  employees  are   mee@ng  their  needs     by  working  around   you”     Jensen  &  Klein,       Blind  spots,  CLO  Magazine,    April  2011       15  
  16. How  can  IT  and  L&D  deal  with   these  growing  trends?   16  
  17. 17  
  18. who  is  using  these  tools?     how  are  they  using  them?     what  can  we  do  to  support     a  broader  approach  to     workplace  learning?   18  
  19. Who?   Smart  Workers   19  
  20. What  tools  are  they  using?     20  
  21. IMPROVING  PRODUCTIVITY   Finding  content     FINDING  &  USING     Personal   CONTENT   Team   produc<vity   produc<vity   Keeping  up   to  date   with  new   content     Sharing   links,   resources   &  ideas   Co-­‐crea<ng   content     JOINING  &  BUILDING   CREATING  &  SHARING   NETWORKS  &  COMMUNITIES   The  Smart  Worker’s     C4LPT,  2011   Guide  to  Social  Media   CONTENT  
  22. 8  key  features     how  the  Smart  Worker   works  and  learns     today   22  
  23. 1  -­‐  The  Smart  Worker  :   recognises  she  learns   con<nuously  as  she  does   her  job   “today’s  work  environment  doesn’t   tolerate  learners  stepping  out  of  their   workflow  to  learn  unless  it  is  absolutely   vital  to  do  so”    Gogredson,  2011   >>  Provide  access  to  learning  resources   in  the  flow  of  work  –  as  people  do  their   jobs     23  
  24. 2  -­‐  The  Smart  Worker  :   wants  immediate  access   to  solu<ons  to  his   performance  problems   “People  don’t  want  to  study  a   problem  they  want  to  solve  it.”     >>  Create  performance  aids  rather   than  courses   >>  Help  people  locate  and  iden@fy   trusted  resources  on  the  Social  Web   C4LPT,  2011   24  
  25. 3  -­‐  The  Smart  Worker  :     is  happy  to  share  what  she  knows   25  
  26. >>  Tap  into  the  growing  phenomenon  of  sharing  and  encourage  employees  to   create  and  share  resources  with  one  another   26  
  27. 4  -­‐  The  Smart  Worker  :   relies  on  a  trusted   network  of  friends  and   colleagues   27  
  28. “I’ve  learned  more  in  the  last  few   weeks  by  monitoring  this   community  than  I  have  in  the   past  year  in  class…..  It’s  an   amazing  group  –  I  have  seen   discussions  on  ques@ons  I  hadn’t   thought  about  and  received   >>  Help  teams  to  set  up  communi@es  and  owards  great  ar@cles.”   pointers  t group  spaces  so  that  they  can  build   internal  trusted  networks  to  support  one  another   28  
  29. 5  -­‐  The  Smart  Worker  :     learns  best  with  and  from  others   29  
  30. One-­‐to-­‐one  mentoring   Learning  communi@es/   Live  mee@ng  soXware   Communi@es  of  Prac@ce   >>  Support  personal  human  interac@ons  in  learning:  both  one-­‐to-­‐one  and  groups.   30  
  31. “I  am  amazed  at  the  openness  and  willingness  to   share  resources  and  ideas  that  exists  within  this   group,  the  wider  L&D  community  and  beyond.  The   opportuni@es  for  me  to  connect  with  people  across   the  world  from  both  similar  and  different   backgrounds  is  only  limited  by  my  ability  to  manage   and  deal  with  a  rapidly  expanding  range  of  contacts.”   31  
  32. 6  -­‐  The  Smart  Worker  :  keeps  up  to  date   with  his  industry  and  profession   >>  Help  with  Personal  Knowledge  Management:  Seek-­‐Sense-­‐Share   >>  Encourage  sharing  of  knowledge  internally  in  different  ways   32  
  33. 7  -­‐  The  Smart  Worker  :     constantly  strives  to     improve  her  produc<vity   >>  Provide  workflow  audits  to  help  individuals/teams  improve  their  produc@vity   33  
  34. 8  -­‐  The  Smart  Worker  :   thrives  on  autonomy   "A  sense  of  autonomy  has  a  powerful   effect  on  individual  performance  and   aLtude.“     >>  Let  go!   “Control  leads  to  compliance;  autonomy   leads  to  engagement.”     34  
  35. Social  Workplace  Learning  Con<nuum   formal/training   informal/working   1   2   3              4   5   Fostering   f2f  or  online   online     collabora.on   connec.ons  /   training  with   or  peer   &  knowledge   conversa.ons   social   learning   of  Prac.ce   sharing  in   across  the   approaches     work  teams   organiza.on   SOCIAL  TRAINING   SOCIAL  COLLABORATION   organizing/managing   encouraging/suppor@ng  
  37. h`p://   37  

Editor's Notes

  • It has
  • Identified a number of trends
  • Not just on the way we learn formal learning but the way we are learning informally
  • ×