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How can L&D support today's smart workers?

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By moving from Command and Control to Enable and Support.

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How can L&D support today's smart workers?

  1. How can L&D support today’s smart workers? By moving from Command and Control to Enable and Support 1 Jane Hart Centre for Learning & Performance Technologies www.C4LPT.co.uk
  2. 1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011 2C4LPT, 2016
  3. C4LPT, 2016 1 - The Smart Worker : recognises she learns continuously as she does her job Command & Control Encourage & Engage Learning means studying and therefore only happens in a classroom or in an e-learning course delivered from our LMS where we monitor and track it all Anything learned outside of company-organied training is of no value or interest to us. We want to help people to learn continuously as they do their jobs both by working collaboratively with one another as well as by helping them to find the resources they need.
  4. 2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.” 4C4LPT, 2016
  5. C4LPT, 2016 2 - The Smart Worker : wants immediate access to solutions to his performance problems Command & Control Encourage & Engage Performance problems can only be solved by company-organised training solutions or company designed job aids The only valid solutions to performance problems are those created/delivered by L&D. We ban access to social media - just to make sure people don’t try and do things themselves. We realise we can’t create everything people need and don’t want to reinvent the wheel … so we prefer to help people develop the skills to find useful, trustworthy resources on the Social Web.
  6. 3 - The Smart Worker : is happy to share what she knows 6C4LPT, 2016
  7. C4LPT, 2016 3 - The Smart Worker : is happy to share what she knows Command & Control Encourage & Engage We can’t let people create content and share things - it might include incorrect information or they might abuse the system We can’t possibly create everything people need to do their jobs, so we tap into this growing phenomenon of sharing. We can help by enabling and supporting people to do this for themselves. Any content that is created is moderated by the group – not by us.
  8. 4 - The Smart Worker : relies on a trusted network of friends and colleagues 8C4LPT, 2016
  9. “I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on questions I hadn’t thought about and received pointers towards great articles.” 9C4LPT, 2016
  10. C4LPT, 2016 Command & Control Encourage & Engage Public social networking sites have no value, they are time-wasters, so are banned. We will set up an internal social network so that we can track all the activity that takes place and make sure people are contributing the right stuff and learning from it. We will help people to build their own Personal Knowledge Networks on social networking sites. We will help groups and teams set up internal spaces so that they can support one another 4 - The Smart Worker : relies on a trusted network of friends and colleagues
  11. 5 - The Smart Worker : learns best with and from others 11C4LPT, 2016
  12. C4LPT, 2016 Command & Control Encourage & Engage We will add “social” into the training blend. We will implement a social LMS where we can ensure everyone contributes and make sure everyone as they should. Only L&D can create learning communities. We cannot force/enforce social; we can only help to provide a framework for conversations and discussions to take place Social learning doesn’t just take place in formal courses, so we encourage anyone to set up social groups on the organisation’s collaboration and networking platform. 5 - The Smart Worker : learns best with and from others
  13. 6 - The Smart Worker : keeps up to date with his industry and profession 13C4LPT, 2016
  14. C4LPT, 2016 Command & Control Encourage & Engage Only professionally-organised CPD programmes are valid. We will allow people to attend one professional conference a year. We may pay for some industry magazines. All internal communications will come from us. We will help people with their Personal Knowledge Management (PKM): to find useful blogs and other resources, as well as set up filters to deal with information overload, etc We encourage the curation of content for dissemination, We encourage sharing of knowledge in other ways. 6 - The Smart Worker : keeps up to date with his industry and profession
  15. 7 - The Smart Worker : constantly strives to improve her productivity 15C4LPT, 2016
  16. C4LPT, 2016 Command & Control Encourage & Engage Only company network systems, tools and devices are to be used. We train people how to use these systems effectively and efficiently. We encourage the use of personal tools and devices We can help with workflow audits to identify new tools and devices that will aid personal productivity 7 - The Smart Worker : constantly strives to improve her productivity
  17. "Human beings have an innate drive to be autonomous, self-determined and connected to one another. The opposite of autonomy is control. And since they sit at different poles of the behavioural compass, they point us to different destinations. Control leads to compliance; autonomy leads to engagement A sense of autonomy has a powerful effect on individual performance and attitude.“ 8 - The Smart Worker : thrives on autonomy 17C4LPT, 2016
  18. C4LPT, 2016 Command & Control Encourage & Engage No way! We can’t let people be in charge of their own learning; how do we know they are learning the right things. People need to be trained to do their jobs, and we need to keep track of it to make sure it is happening in our LMS. Learning is a means to an end. The end is performance. All that matters is that can they do their job - or do it better. If they are self-reliant individuas, we just get out of their way - and help them if they ask for it. Our aim is to help others become self- reliant – smart workers - too. 8 - The Smart Worker : thrives on autonomy
  19. Come and join the next L&D Challenge to rethink your approach in your organisation ModernWorkplaceLearning.com/ld-challenge/

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