ANALYSIS OF NETWORK PERFORMANCE MANAGEMENT DASHBOARD

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International Journal of Mechanical Engineering and Technology (IJMET)
Volume 10, Issue 03, March 2019, pp. 952–963, Article ID: IJMET_10_03_096
Available online at http://www.iaeme.com/ijmet/issues.asp?JType=IJMET&VType=10&IType=3
ISSN Print: 0976-6340 and ISSN Online: 0976-6359
© IAEME Publication Scopus Indexed
ANALYSIS OF NETWORK PERFORMANCE
MANAGEMENT DASHBOARD
Desi Mega Paramita and Ahmad Nurul Fajar
Information Systems Management Department, BINUS Graduate Program-Master of
Information Systems Management, Bina Nusantara University Jakarta, Indonesia
ABSTRACT
Analysis of performance availability is very important to help improve network
performance. This is due to developing services to be used by customers. In performance
availability it is known that there are many problems that occur in each event in the
field. In achieving the optimal level in carrying out the implementation and support
processes of the performance management dashboard, an analysis is needed to develop
management and control in the networking division with the aim of generating
utilization in the implementation and support processes to align with the business needs
of PT ABC. The existing reference model is a reference model that refers to the
functional area of FCAPS. The FCAPS model consists of five functional areas,
including fault management, configuration management, accounting management,
performance management, and security management. In general, companies have
implemented FCAPS on failure issues and configurations (fault and configuration).
Security / security has relied on other tools that are not integrated in the FCAPS model
as a whole. The basic principle is, even though there are five elements from FCAPS,
one element can influence the success of other elements.
Key words: Performance, FCAPS, Network.
Cite this Article: Desi Mega Paramita and Ahmad Nurul Fajar, Biomass-Based
Analysis of Network Performance Management Dashboard, International Journal of
Mechanical Engineering and Technology 10(3), 2019, pp. 952–963.
http://www.iaeme.com/IJMET/issues.asp?JType=IJMET&VType=10&IType=3
1. INTRODUCTION
Current developments make technology develop rapidly. Telecommunications signals are not
always good. But often many problems occur in the networking section. Problems that occur in
the networking section include power, transmission, theft, BTS hardware and BTS software.
BTS (Base Transceiver Station) has the function of a radio interface between mobile phones
and cellular telecommunications networks. Technology in telecommunications has evolved
from 1G to 4G or commonly referred to as LTE. The development of this technology indirectly
presses mobile phone operators and operator users to keep up with the technological progress.
PT. ABC stands as the first telecommunications company with foreign investment (PMA)
in Indonesia, which provides telecommunications services both nationally and internationally

through international satellite. PT ABC developed as the first international telecommunications
company bought and owned by the Indonesian government 100%. Analysis of performance
availability is very important to help improve network performance. This is due to developing
services to be used by customers. In performance availability it is known that there are many
problems that occur in each event in the field. Communication system in GSM (Global System
for Mobile), BTS is the main point of the cells at each site. BTS is a transmitter and receiver
that directly handles the access of the transmission route that is connected to the mobile station
via the air interface. Therefore, BTS needs to maintain and replace the device if it is past the
date of use in order to avoid interconnected device problems. Analysis is also needed to monitor
the BTS system in order to maximize BTS performance. On the monitoring Dashboard that has
been made can help carry out the procurement of goods, facilitate the decision-making system.
From the system, decision-making for management results in root causes that occur for
management.
Figure 1. Trendline network performance management dashboard
In order for PT ABC to achieve an optimal level in carrying out the implementation and
support processes of the performance management dashboard, an analysis is needed to develop
management and control in the networking division with the aim of generating utilization in the
implementation and support processes to align with existing business needs.
One framework that can be used to carry out an analysis is ISO (International Standard
Organization). ISO has a large contribution in terms of network standardization. ISO has a
standard network management model that fulfills its five main functions, namely Fault,
Configuration, Accounting, Performance, Security, which is usually abbreviated as FCAPS
which should be owned by the Network Management System. Performance management also
measures network performance aspects such as network throughput, user response time, and
channel usage so that network work can be adjusted to acceptable levels.
2. LITERATURE REVIEW

Analysis of Network Performance Management Dashboard
2.1. ISO Network Management Processes
Network management methodology that brings together network maintenance activities. The
network management model of the International Organization for Standardization (ISO) defines
five functional areas of network management. This document covers all functional fields. The
overall aim of this document is to provide practical recommendations in each functional area to
improve the overall effectiveness of current management tools and practices. It also provides
design guidelines for implementing network management tools and technologies in the future.
FCAPS: namely the International Organization for Standardization (ISO) TMN model and
framework for network management. The FCAPS model, was inaugurated at the international
telecommunications union in 1977, which has served for almost a decade to summarize and
simplify the main concepts of Infrastructure Network Management arrangements. FCAPS
includes Fault Management, Configuration Management, Accounting Management,
Performance Management, Security Management.
Figure 2. Interaction of the FCAPS functions (Cisco, 2007)
2.2. Fault Management
Fault Management is a life cycle that focuses on identifying problems through continuous
monitoring of the entire network, correlating fault data and isolating problems to the source.
The function of fault management is to provide facilities that allow network administrators
to find faults on managed devices, networks, and network operations, so that they can
immediately determine the cause and can immediately take corrective action. Fault
Management has a mechanism for reporting errors, recording error reports, making diagnoses,
and correcting errors (made possible automatically).
2.3. Configuration Management
Configuration management includes actual management of configuration management, the
configuration change control process, which is included for commissioning and
decommissioning network devices, configuring backup and restore, and overall workflow
management for tracking and recording changes in configurable devices. The configuration
management function monitors network configuration information so that the impact of certain
hardware or software can be managed properly. This can be done with the ability to initialize,
reconfigure, operate, and turn off the managed device.

The more network devices used, it is very important to be able to accurately identify the
location of network devices. This location information must provide a detailed description
which means they are assigned to send resources when network problems occur. To speed up
resolution if network problems occur, make sure to have available contact information from the
person or department in charge of the device.
2.4. Accounting Management
Accounting Management includes methods for tracking using statistics and costs associated
with time and services provided with other network devices and sources. Accounting
information for example, such as the utilization and use of device resources used to achieve the
objectives requested from the Service Level Aggrement requested by ensuring that this has been
agreed upon, can be provided. The function of accounting management is to measure network
utilization of certain users or groups to produce billing information (billing), manage users or
groups, and help maintain network performance at a certain acceptable level.
Network accounting management also tracks and records the utilization of network
resources, so that the cost of each user, department, or business unit can be identified. This
management can also use the administration approach, namely to manage user access rights,
authority, synchronization and operations.
2.5. Performance Management
Performance Management includes tracking systems and network statistics using the Network
Management System (NMS). Data collected includes link utilization, errors, response times and
availability information. The data can be used to improve performance for critical traffic, such
as Voice over IP (VoIP), for example by implementing or adjusting Quality of Service (QoS),
which is the solution to making efficient use for users who use limited bandwidth. In addition,
it can also be used to monitor performance management which can be used to establish
thresholds and identify network trends, all of which provide values for data for prolonged
planning. The function of performance management is measuring various aspects of network
performance including the collection and analysis of system statistical data so that it can be
managed and maintained at a certain acceptable level. For this reason, performance
management has the ability to obtain utilization and error rates from network devices, and
maintain performance at a certain level by ensuring the device has sufficient capacity.
Service Level Agreement (SLA) is a written agreement between service providers and their
customers on the expected level of network service performance. SLA consists of metrics
agreed upon between the provider and the customer. The values set for metrics must be realistic,
meaningful, and measurable for both parties. Various interface statistics can be collected from
network devices to measure performance levels. This statistic can be included as a metric in the
SLA. Statistics such as drops in the input queue, output queue drops, and neglected packages
are useful for diagnosing performance related problems.
2.6. Security Management
Security Management handles access rights including authentication and authorization, data
privacy and auditing security violations. From the perspective of network administration,
security management is related to controlling access using network devices. For example in
AAA security devices (Authentication Authorization and Accounting). Security management
includes interating firewalls and other security devices such as the Intrusion Prevention System
(IPS) in the network to protect devices from viruses, worms and malicious types of traffic. The
function of security management is to regulate access to network resources so that information

cannot be obtained without permission. This is done by limiting access to network resources,
and giving notice of attempted violations and security violations.
2.7. Previous Research
In 2014, research on network performance analysis by knowing the factors that influence the
BTS network and knowing how much fuel costs, maintenance and expenses are spent on the
use of power systems using the field observation method.
Other research on the application of the need for Quality of Service (QoS) which has an
influence on the development between public bureau network operators and the internet
community which has a focus on in-service methods and statistical models for monitoring and
estimating short-term parameters in the cell loss process.
Other research on the application of contributions to the role of networks in health care
companies which measures performance and management of public services and network
research in public administration and public management and serves as a strong theoretical
basis for empirical research.
Other research on applies Business Intelligence that is able to be applied to the monitoring
dashboards of student and graduate performance which is made using the Scrum method as a
function for student and graduate competency management.
In 2011, research on the identification of grid application networks and grid technology
which contributes solicitation to awareness scheduling networks. And mengatasisol now now,
the forms of problems needed to create efficient networks, and serve and consider aspects that
meet the requirements.
In 2008, research on the application of large corporate networks to provide capacity and
performance management by who use the NECTEC system which shows that the NMM OSI
substantially meets the requirements of the network management system.
3. METHODOLOGY
The company PT ABC is a telecommunications company that provides telecommunications
services and networks in Indonesia.
In general, the research methodology used in writing this research is as follows:
1. Formulate research problems based on the reality faced by the PT ABC
2. Conduct a literature study by gathering and reading various supporting documents, theories,
and guidelines for frameworks commonly used in IT governance.
3. Placing a problem that is in accordance with FCAPS, taking data and evaluating the process
chosen.
4. Conduct an analysis of the data obtained.
5. Measuring network management in accordance with the FCAPS framework.
6. Conduct report writing, make conclusions and recommendations (suggestions).
3.1. Mind Map

Figure 3. Mind Map
His research framework includes:
1. Field observation
At this stage data collection is carried out by observing and recording visually and interpreting
observations in the field in the form of notes so that the data is valid. This stage is used to see
and observe directly the conditions in the field so that you can get a broader picture of the
problem being studied.
2. Mapping problems into the FCAPS framework process
At this stage a mapping of the problems obtained into the FCAPS process was carried out. The
problem presented is the problem related to the network performance management dashboard
at PT ABC. The benefits obtained at this stage are FCAPS processes that are relevant to current
problems.
3. Data Collection
At this stage data collection is related to the process of the results of mapping to FCAPS. This
stage will be explained in the method of data collection.
4. Analyze the collected data
At this stage, he analyzes the data relating the problem under study. Data obtained from analysis
of this data is used as supporting data obtained through observation and interviews. In this study
the author will conduct interviews with Network Managers, B2B Managers, Maintenance and
Access Managers and staff responsible for network performance at PT ABC.

5. Measurement of network performance management dashboards with the FCAPS
process.
Assessment or measurement of processes at FCAPS is stated in the level of the category
network performance management dashboard from the FCAPS framework. The method used
to measure network performance management dashboard processes uses Fault Management,
Configuration Management, Accounting Management, Performance Management, Security
Management. The results of this stage are in the current level of the category of FCAPS process
management dashboard network categories.
6. Measurement of FCAPS process level targets
At this stage the FCAPS network performance management dashboard (Fault Management,
Configuration Management, Accounting Management, Performance Management, Security
Management) measurements are carried out with framework analysis. The results of this stage
are the current FCAPS process network performance.
7. GAP analysis and improvement priorities
After analyzing network performance, the current process is to determine the network
performance that is expected and wants to be achieved. So, at this stage it is done by using a
gap analysis of PT ABC's performance management dashboard network.
8. Repair recommendations
The processes that have been submitted in the activity are adjusted to the standards set by the
company which to have the objectives of each company. These recommendations are needed
in the improvement of the development of the network performance management dashboard,
which is suggested by the author in making improvements.
In this data collection method, the author will do 2 ways, namely by observation, and
interviews. The facts collected in these ways are expected to be adequate as input material is
collected and subsequently analyzed.
In determining conclusions in this study using a deductive approach, namely the
determination of conclusions from general facts to be specific or specific. This research began
with an understanding of the FCAPS framework. Then from that understanding, the
determination of capability levels and recommendations was carried out in evaluating the
implementation and support of theapplication.
In this study conducted at the company PT. ABC in the Technical Network Operation
Department. The Technical Network Operation Department is responsible for network
performance that occurs in the field both the performance of the previous year and the
performance that will occur. Network performance in the data is the result of the achievement
of a maintenance service team that performs maintenance both preventive maintenance, repair,
replacement, installation or installation. Network performance as a research subject is one of
the important objects to meet the needs in the field and the achievement of a maintenance
service team in the network performance department in carrying out the company's business
processes. In addition, the maintenance service team is also responsible for the supervision
carried out by the vendor and the maintenance system.
4. RESULTS AND DISCUSSIONS

This company has a management that is led by the General Manager of the Network Operation
Region with the assistance of the Network Manager and staff, B2B Manager, Maintenance and
Access Manager in managing network operation management. The Operation Region Head
Director of the Network has a very large role and responsibility in each region.
At this stage explain the business processes that are running at PT. ABC starts with Network
Strategy & Solution, Network Design & Deployment. On Network Strategy & Solution and
Network Design & Deployment related to the strategy and process of lifecycle management,
including:
1. Service Development Management that has direction in planning, development and service
in the area to be operated.
2. Establish the main steps in policy, company goals and all operational activities related to
Networking, as well as continuity of company activities.
3. Establish the quality and synergy of the planning and implementation of the policies and
operational strategies of the Operating Business unit.
4. Integrate on managing infrastructure and services, which are managed in a single focus and
integrated management manner.
4.1. Business Process Result
In the business process, there are results in the form of a dashboard performance management
at PT ABC as follows:
The results after performing a predetermined task, are checked, does the value of the
performance rise? If not, then the SOV team must implement a process to improve performance,
and a reassessment is carried out whether the performance value is up? If so, then an
introduction to performance and developing results from performance is carried out. And the
results in the form of managed performance and performance results are sent to employees and
to the manager.
Interview with maintenance manager and access, B2B manager and network manager PT.
ABC. Maintenance and access manager, B2B manager, and network manager PT. ABC is a
very precise and accurate source of information in conducting research on job desks, business
processes and constraints. Details of the type of job desk, business processes and constraints
are supporting facilities made by the company. The author made a direct visit to the site to
conduct a location survey of each BTS to determine the location distance between each site to
the site that was used as the research point.

Figure 4 Network Performance Management Dashboard Process
At the FCAPS process, a determination process in the management of information systems
is carried out on the network performance management dashboard, which first determines the
processes that need to be measured by the FCAPS model. Network Management Function
within the FCAPS framework has determined the category model in determining the process to
be selected. The process stages are as follows:
 - Make a mapping of service detection & restoration processes on fault management models.
 - Make a mapping of the configuration process in the network in the configuration management
model.
 - Make a mapping of the administrative costs involved in network development and allocation
of costs to the accounting management model.
 - Make a mapping of the process of managing the entire network performance in the
performance management model.
 - Make a mapping of the process of handling security in the network in the security management
model.

Fault Management is a function used in performing detection, isolation and fault correction
on the network. A strategy that focuses on network monitoring where network monitoring is
carried out, including alarm management and functions in performing a more sophisticated
alarm process in diagnosing an error. On fault management this is also done by giving a signal
or alarm what is happening on the network, for example the RF module problem, or the network
link has been terminated. A history alarm can help network administrators to resolve and
determine a root cause that occurs in a network anomaly. Which processing and analysis causes
the root of the problem and problem solving to predict errors so the network can improve. This
is done by monitoring networks that are abnormal (abnormal). When a fault occurs, part of the
network will make a warning or notification to the network operator. Therefore maintenance of
records in alarm history is done. In addition to recording the ticket for testing, the ticket is
related to the customer.
In network planning related to functions related to what is needed in increasing capacity.
The aim is to evaluate the alternatives being planned which provisioning function will be carried
out. Alternative planning that is designed to be filled with parameters in the provisioning
function so that it is directed towards applicants in planning is not to lose the quality of service.
In the system do tracking devices such as on a router device that provides a network so that the
device is not removed from the place of installation, do damage and move to another place in
the network.
Accounting management is included in carrying out a track on activities and informing users
and authorities relevant to the use of resources and related costs that have been used. If there is
limited resources, it is necessary to limit costs or reduce costs for resources. Accounting
management which makes it possible to check distribution resources across the entire network.
This means that the efficiency of the system is applied by measuring the utilization and activity
on the network.
Performance Management, which this management functions as a form of analysis of the
performance of a device both in terms of physical and logical, namely lan / wan link. The goal
is to optimize the Quality of Service (QoS) process which processes the performance by
detecting performance on the network. Network performance includes throughput, network
response time, packet loss level, availability of percentage, error rate, traffic volume, network
availability, network delay, and so on. In collecting data and analyzing data, network work can
be monitored. Monitoring can be done at real time. The data can be seen and maintained to log
the history of the state of the system, the data can determine the performance system during
natural conditions and artificial conditions. The operating system can be changed mode with
the aim of performance management activities. Performance Management is also related to the
SLA (Service Level Agreement) which is a system between telecommunication companies and
customers that guarantees good network quality.
Data is given the level of security of users that can only be accessed by certain people, with
limited access as well. A network must be protected against hackers, unauthorized users, and
physical or electronic sabotage. On security management which has multi-service provision,
high level of security in defense in controlling access and utilization of services, safeguarding
data on privacy, data confidentiality and information integrity. In a telecommunications
company system, Security Management has the ability to channel the level and services that are
implemented or include the security needed to protect services. In the telecommunications
company system must be carried out selectively in terms of services where there will be filtering
of access rights.

Figure 5. Work Flow Performance
5. CONCLUSIONS
In managing the network, there are at least 3 stakeholders needed to analyze root cause
networks. The three stakeholders are the Network team, Maintenance & Access team, B2B
team. The analysis results can improve network service performance by implementing the
FCAPS framework (Fault Management, Configuration Management, Accounting
Management, Performance Management, Security Management) :
 - Fault Management to reduce downtime, and streamline time in checking to make a search for
the cause of the problem (troubleshooting).
 - Configuration Management to control network parameters and assist in network monitoring.
 - Accounting Management to manage resource utilization, cost efficiency in making network
improvements.
 - Performance Management can predict network performance on services. This is done by
making a project preventive maintenance to avoid interference that would occur. The purpose
of preventive maintenance is to prevent events that will occur in the future.
 - Security Management to make the network safer, so as to avoid threats that can disrupt network
performance

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