The document discusses a handheld device called MMFSL MF-Connect 3000 created by MMFSL BITS to help with loan collections in rural India. Key issues the device addresses include infrastructure constraints, lack of customer data, delays in processing loan payments, and dependency on back office teams. The customized handheld solution allows collection agents to input customer data, upload receipts in real-time, and print documents remotely. It provides extended battery life and can be upgraded easily. The implementation has benefited MMFSL through faster processing, improved data access, reduced errors, and increased employee engagement leading to better portfolio management.

1. Technology for Rural India
A MMFSL BITS initiative

2. Triggers for Innovation
Apart from faster processing of loan EMIs, the key factors which triggered MMFSL BITS team to initiate
MMFSL MF-Connect 3000 were :
• Infrastructure, Resource, Connectivity and Electricity, Constraints in Rural India - resulting
delays in processing of EMIs, causing adverse affect on Collection volumes and delayed
into customer statement of account.
• Inadequate customer data to meet financial inclusion and compliances.
• Customer dissatisfaction – Due to delay in processing of EMIs.
• Affect on Employee confidence level - Unable to achieve the collections targets.
• Unable to capture data on the fly : The EMIs pertinent data was being captured in
predefined stationeries and was handed over to Back office team for data entry into the
system. This data transition obviously results delay in information flow.
• Dependency on Back office team for data entry : The collection team was heavily dependent
upon Back office / data entry team for EMI Collections to go online.
• Erroneous data entry due to duplication of work – In addition to delay, the duplication of
data entry often results in erroneous data entries.
• Heavy paper usage for data consolidation and collection process and executive having
customer records on paper for each months.
• Difficulties in handling high collection volumes during month ends.
• High enslavement on non-portable IT assets (PCs, Printers, Routers, UPSs, leased-circuits)
for data processing.
• Unavailability of effective mechanism to monitor TAT on of accounting of collections.
• Insufficient data, for legal recovery, against fraud customers.

3. Key Features of the Project
This handheld solution called “Collection Hand Held Device” is capable of :
1.Input Text : only Account No or HPA No or Contract No or Vehicle No . to retrieve whole
customer information from pre-loaded date from device only allocated to executives.
2.Upload receipting data, anytime from anywhere : The data saved in the Hand held device
could be uploaded to central server from field, either via GPRS or Ethernet.
3.Extended Power backup : The device holds power backup for continuous 10 hours of
operation. Its standby and idle mode options further extend the backup during idle time.
4.Thermal Printing : Allows immediate printout of necessary documents in approved
formats as per received amount entry with all customer date retrieved from live server.
5. User Friendly - Interface : 2.5’ with smooth keypad and very much user friendly.
6.Easy up gradation : The sustainable modular hardware design, allows easy up gradation to
match the upcoming mobility trends (without replacement).
7. Customization – The device is purely customized based as per company requirement and
parameters and we found a reputed vendor who can make the customized device
according to us.

4. Uniqueness of the solution
The device is equipped with most recent technology, such that it is the only product available in
its category. The factors which makes it unique are :
• Unique - First ever cost effective, EPOS Device used in India with customized based, is
manufacture dedicated to us only.
• Capitalizing - Available technology at affordable cost even easily upgrade in very low cost.
• Integration - The best of existing technologies to derive business benefit & Project Goal.
• Highly scalable – Designed and Built on Dynamic Concept where Device log is monitoring
through central server.
• Works with, Solar / Bike charger – Keeps business alive even in worst power conditions.
• Green IT Implementation
• Modular Hardware approach – Does not demand replacement for up gradation.

5. Benefits Post Implementation
The implementation has benefited entities as mentioned below:
Management :
• Organization’s competitive edge: Processing receipting in just 3 min and get reflected into Server
within next 1 min.
• Instant data on liquidity of funds.
• Fewer errors and discrepancies: Controlled Data Entry errors & Frauds.
• Improved Portfolio Health
• Cost benefits: Paperless operations & min. electric consumption.
• Effective utilization of manpower : Eliminating duplication of data entry efforts.
• Minimum impact of power problems on collection processes.
• One Device for multiple verticals.
Customer :
• Branch at door step.
• Immediate processing of receipt with no limit of receipt no. earlier we are allocating one or two book
at the time having only 50 receipt can only issues in field.
Employees :
• Engagement & Confidence Levels of Collection Employees improved.
• Minimum Manual efforts and Maximum collection Growth.
• Collection Team having live Data as per actual on Server about any customer.
• Incentives and returns – Collection targets made easy and coming on picuture of all executive within
a minute from server.
Group Companies :
• In addition to loan processing data, the data captured by MMFSL field force are being used by group
companies for strategic planning. Ex: Mahindra Tractor / Automotive division, Plan their production
strategy based on Monsoon information captured and uploaded by MMFSL executives from all parts
of country.

6. Overall Impact of the Solution
Deployment of this Green IT Solution, empowered MMFSL to handle the
challenge of rural connectivity. This sustainable, open source solution enabled
business team to capitalize the rural potential via Mobility, using cloud computing in a
secured network environment.
The project enabled MMFSL to meet financial inclusion, collecting adequate
customer data to handle operational risk and compliance. It’s Back to back connectivity
with Document Management System, delivered a paperless business model. Finally
resulting in Employee engagement with timely incentives.
Deployed the Solar UPS at max locations where we faced low power availability
and save 3000 watt at each locations thru solar panel (Natural Power resources)

7. Potential for long term Sustainability
of the Innovation
The hardware is designed on Modular approach, which offers the
flexibility of upgrading individual module , rather than replacing the entire unit.
Similarly the Software is built on Open source and Dynamic Concept, where entire
application can be configured and customized centrally without need of
development team or third party vendors.
The product is a capable of handling MMFSL requirement for minimum next 3
years, and can easily be upgraded to match the rapid pace of emerging technologies
and upcoming organizational needs.

8. Key Challenges
1. Security - we have big challenge about device security in field so we given
password with each level to protect all data as well as transaction and very strong
security is Relax password that is only to block HHD with three days if not
communicated with server.
2. Customized hardware within Budgeted cost.
3. Integration of various multimedia and communication modules to meet MMFSL
business processing needs.
4. Multilayered Motherboard development for customized requirement.
5. Customized Linux Kernel to support wide array of integrated hardware.
6. Maintaining Modular Hardware approach for scalability.
7. Maintain user friendly physical characteristics.
8. Combination of Wired and Wireless communication technology for data exchange.
9. Tie-up / Develop Service & Support Centers across the Nation

9. Technical Details / Key Technologies

10. MMFSL MF-Connect 3000 is all about production and deployment of a customized, full
featured, multimedia enabled, portable handheld solution to meet MMFSL collection
processing needs. The Vision behind the project is to empower MMFSL collection team with
mobile technology, as to accomplish business processing tasks with minimum dependency,
duplicity and lead time. The focus is solely upon customer centricity, enabling mobile branch
at customers door step. An initiative and footstep towards Green, Paperless and Transparent
business model, ensuring uninterrupted services to customers, even in worst power
conditions.
Innovation problem statement – what are we trying to achieve through
the innovation :