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David Bird. Interweaving Culture into Responsible Gaming

David Bird. Interweaving Culture into Responsible Gaming Session 2A Presented at the New Horizons in Responsible Gambling Conference in Vancouver, January 27-29, 2014

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David Bird. Interweaving Culture into Responsible Gaming
David Bird. Interweaving Culture into Responsible Gaming
Mr. David Bird
Interweaving Culture into Responsible Gaming
Interweaving Culture
into Responsible Gaming

David Bird

Manager of Responsible Gaming and Social Responsibility

Saskatchewan Indian Gaming Authority
How many
Responsible
Gaming
Specialists does
it take to
change a light
bulb?
Presentation Outline

Introduction

Final Thoughts

SIGA Responsible
Gaming Strategy

Methodology
Ad

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David Bird. Interweaving Culture into Responsible Gaming

  • 3. Mr. David Bird Interweaving Culture into Responsible Gaming
  • 4. Interweaving Culture into Responsible Gaming David Bird Manager of Responsible Gaming and Social Responsibility Saskatchewan Indian Gaming Authority
  • 5. How many Responsible Gaming Specialists does it take to change a light bulb?
  • 6. Presentation Outline Introduction Final Thoughts SIGA Responsible Gaming Strategy Methodology
  • 8. How big of a role does culture or ethnicity play in Responsible Gaming?
  • 9. Have a look around the room?
  • 12. SIGA Guiding Principles Tâpwêwin - Speaking the truth Pimâcihowin -Way of Life Miyo-wîcêhtowin - Good relations Miskâsowin - Sense of belonging Wîtaskêwin - Living together
  • 13. SIGA Mission Statement SIGA will strengthen the lives of First Nations people through employment, economic growth, positive community relations, and financial self reliance. This will be done through the operation of distinctive First Nations gaming destination resorts that reflect the traditional aspects of our First Nations culture and hospitality.
  • 15. SIGA Responsible Gaming Strategy Play Responsibly
  • 16. Four Main Responsible Gaming Messages Play Responsibly
  • 18. What Patrons Need to Know Play Responsibly
  • 21. 4 Types of Patron Interactions Daily Operations Greeting at the door Player card requests Normal game play Jackpots Patron Requests How does this game work Where do I find.… How do I get… Concerned Other Spouse, Friend, Staff Family Member Community member Another Patron Red Flag Behaviour Complaints Negative comments Exceeding Limits Emotional Outbursts Physical Outbursts
  • 23. Patron Interaction Process Follow Up Check in Maintain the relationship Resolve Solve the issue Keep in mind not all issues can be resolved in one conversation Assess What is the issue Know the player/patron Research Engage Have a plan/be prepared Formulate first response Roll with the conversation
  • 30. Myths and Misconceptions Due to Win Gamblers fallacy “So close” – Near Misses Overestimating chances “Play until it pays” Cognitive Distortions Conspiracy theory (Government or casino fix) Illusion of Control Selective Memory Personification of device Mysterious Forces Luck Superstition Ritual Sixth sense Dreams Patterns Systems Beating the odds Favourite machines Playing at specific times/days
  • 31. Why Do People Gamble? Play Responsibly
  • 32. Why Do People Gamble Conditioning Gambling Culture Traditions Exposed to it daily Faulty cognition Resources Money Casino/VLT/Lottery kiosk Computer Desire Want to win For entertainment Support worthy causes Ability Know the game Access to the game Allowed to participate
  • 33. Causes of Problem Gambling Play Responsibly
  • 34. Causes of Problem Gambling Psychological Factors Escape Mood Alteration Stress Sociological Factors Culture Environment Access to games Societal Norms Spiritual Factors Beliefs Willpower Holistic/Balance Ceremony Biological Factors Brain Chemistry Neurological
  • 35. What Are We Assessing Play Responsibly
  • 36. What Are We Assessing Patrons Player Card data Behaviour Interactions Staff RG Training Messages staff share Interactions Referrals Gaming Enviroment Floor Plan Location Hours of operation Marketing CMS and Security data Games Slots and Tables Rules and regulations Messages Game features
  • 38. Responsible Gaming Skills Knowledge Casino Operations Gaming Floor culture RG and PG resources Motivational Interviewing Stages of change Interpersonal Communication Teacher Listening Patience Self Care Debriefing Personality Attitude Training Stress Management Player Analysis Assessing Behaviour Assessing situations Knowing Player
  • 39. Player Analysis Other Patrons How patrons react and interact with one another Staff How patrons react and interact with staff Gaming Environment How patrons react and interact within the venue Games How patrons react and interact with games
  • 40. Methodology for Interweaving First Nation Culture into Responsible Gaming Play Responsibly
  • 42. Primary Concepts in First Nation Culture The Spirit The Circle Harmony and Balance Respect “All My Relations” – Interconnectedness Earth Connection Path of Life Continuum Language
  • 46. What it is not? Simply placing symbols and pictures on RG material Simply translating RG info into another language Making sure “z” is in all “Rezponsible Gaming” material Reinventing the Responsible Gaming wheel A process for teaching First Nation culture
  • 47. Where on the circle are you? Respect for the culture/customs of your area Understand the distinction between culture, customs, and spirituality Allowing freedom to express, research, develop, make mistakes Allowing cultural expression to be a natural part of the operation Creates a sense of inclusion
  • 50. 1. The information presented was useful to me a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 51. 2. The information presented was clear and organized a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 52. 3. I would recommend this session to a friend/colleague a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 53. 4. I learned something new a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 54. 5. The presenter(s) was/were engaging a. b. c. d. e. Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree
  • 55. 6. Please rate this session overall a. b. c. d. e. Very good Good Average Poor Very poor