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Mr. JP Girard and Ms. Sara Marchese
Partner, Prairie Region, Morneau Shepell
Team Lead, Clinical Manager, Morneau Shepell
The Gaming Industry: A Strategic Plan for Mitigating Gambling-
related Harm & Enhancing Employee and Workplace Wellness
Ne...
Morneau Shepell6 Confidential – Not for Distribution
Facilitators
JP Girard
Partner, Prairie Region, Morneau Shepell
• Bac...
Morneau Shepell7 Confidential – Not for Distribution
Agenda
1
2
3
Gaming industry: Employee Support and Breadth of
Service...
Gaming Industry: Breadth of Services and Employee
Support Solutions
Morneau Shepell9 Confidential – Not for Distribution
Gaming Industry Expertise
• Best in class, tailor-made Employee
and F...
Morneau Shepell10 Confidential – Not for Distribution
Employee & Family
Assistance Programs
Workplace Training Targeted He...
Morneau Shepell11 Confidential – Not for Distribution
Excellence, Innovation & Success
Highest Quality & Largest Network
I...
Gambling-Related Harm and Mental Health Risks for
Gaming Employees
Morneau Shepell13 Confidential – Not for Distribution
Gaming Industry Employees: At Risk?
Gaming
Industry
Employee
Mental ...
Morneau Shepell14 Confidential – Not for Distribution
Gaming Industry Employees: A Review of
Recent Research
Gaming
Indust...
Morneau Shepell15 Confidential – Not for Distribution
Gaming Industry Employees: A Review of
Recent Research Continued…
Pr...
Morneau Shepell16 Confidential – Not for Distribution
Organizational initiatives to
promote well-being
Personal and Workpl...
Morneau Shepell17 Confidential – Not for Distribution
Personal and Workplace Factors Impacting Mental Fitness of
Gaming Em...
Morneau Shepell18 Confidential – Not for Distribution
Organizational Initiatives to Promote Well-being
of Gaming Employees...
Gaming Industry: EFAP Clientele Mental Health Trends
YOU
Intellectual
Physical
Social /
Cultural
EnvironmentalOccupational...
Morneau Shepell20 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health Trends
Study sample included:
• ...
Morneau Shepell21 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health Trends
Continued…
Mental Health ...
Morneau Shepell22 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health
Trends Continued…
0%
10%
20%
30%...
Morneau Shepell23 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health
Trends Continued…
0.0%
0.5%
1.0%...
Morneau Shepell24 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health
Trends Continued…
0%
2%
4%
6%
8%...
Morneau Shepell25 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health
Trends Continued…
Mental Health ...
Morneau Shepell26 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health
Trends Continued…
Mental Health ...
Morneau Shepell27 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health Trends
Mental Health Trends for ...
Morneau Shepell28 Confidential – Not for Distribution
Gaming Industry: EFAP Mental Health
Trends vs. Research Trends
ALCOH...
A Progressive Mental Health Strategy
Morneau Shepell30 Confidential – Not for Distribution
Sources of the Problem
Life Issues
Stress/Emotional
Relationships
Le...
Morneau Shepell31 Confidential – Not for Distribution
EMPLOYEES
• People Leader Orientation and Training
• People Leader S...
Morneau Shepell32 Confidential – Not for Distribution
Communication Strategy:
Our Best Practices Approach Continued…
Confi...
Morneau Shepell33 Confidential – Not for Distribution
Excellence, Innovation & Success
ACCOUNTABILITY
RESPONSIVENESS
DELIV...
Morneau Shepell34 Confidential – Not for Distribution
Essential components of a successful EFAP
program
Our partnership, o...
Morneau Shepell35 Confidential – Not for Distribution
Recommendations for a Focus on Mental Health
in the Workplace within...
Morneau Shepell36 Confidential – Not for Distribution
Moving Forward Within the Gaming Industry
Consider the workforce
• D...
Thank you
JP Girard
Partner, Prairie Region, Morneau Shepell
jpgirard@morneaushepell.com
403-776-3646 x 3646
Sara Marchese...
Morneau Shepell38 Confidential – Not for Distribution
References
Dangerfield, L 2002, Job Satisfaction, Substance Use and ...
Morneau Shepell39 Confidential – Not for Distribution
References Continued…
Hing, N., & Gainsbury, S. (2013). Workplace In...
Morneau Shepell40 Confidential – Not for Distribution
References Continued…
St. Michael's Hospital. "Links made between pr...
To provide session feedback:
• Open New Horizons app
• Select Agenda tile
• Select this session
• Select Take Survey at bo...
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Emp...
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Emp...
J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Emp...
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J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Employee and Workplace Wellness

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J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Employee and Workplace Wellness
Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015

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J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Employee and Workplace Wellness

  1. 1. Mr. JP Girard and Ms. Sara Marchese Partner, Prairie Region, Morneau Shepell Team Lead, Clinical Manager, Morneau Shepell
  2. 2. The Gaming Industry: A Strategic Plan for Mitigating Gambling- related Harm & Enhancing Employee and Workplace Wellness New Horizons Conference , Vancouver, BC February 2, 2015 Presented by: JP Girard, Partner, Prairie Region, Morneau Shepell Sara Marchese, Team Lead – Clinical Manager, Professional Services, Morneau Shepell
  3. 3. Morneau Shepell6 Confidential – Not for Distribution Facilitators JP Girard Partner, Prairie Region, Morneau Shepell • Background in Health and Benefits Consulting, • Certificate in Global Benefits Management • Worked as a Benefits Manager for Fairmont Hotels, Krieger & Associates, as well as Casino Nova Scotia. • Experience with Morneau Shepell includes VP, International and Atlantic, Regional Director, Business Development for the Atlantic region, and Manager, Eastern and Global ESS teams. Sara Marchese Team Lead – Clinical Manager, Professional Services, Morneau Shepell • Over 20 years’ experience providing clinical support • Oversees Morneau Shepell’s responsible gambling initiatives and services across Canada • Develops and implements customized addiction– related and clinical protocols for Canadian and US Domestic clients
  4. 4. Morneau Shepell7 Confidential – Not for Distribution Agenda 1 2 3 Gaming industry: Employee Support and Breadth of Services Gambling-related and Mental Health Risks for Gaming Industry Employees Gaming Industry: EFAP Clientele Mental Health Trends 4 Recommendations for a Progressive Mental Health Strategy
  5. 5. Gaming Industry: Breadth of Services and Employee Support Solutions
  6. 6. Morneau Shepell9 Confidential – Not for Distribution Gaming Industry Expertise • Best in class, tailor-made Employee and Family Assistance Programming • Gaming industry clients include with various provincial governments/bodies across Canada such as casinos, race tracks, lottery and gaming corporations and commissions
  7. 7. Morneau Shepell10 Confidential – Not for Distribution Employee & Family Assistance Programs Workplace Training Targeted Health Programs Employee Support Solutions
  8. 8. Morneau Shepell11 Confidential – Not for Distribution Excellence, Innovation & Success Highest Quality & Largest Network Industry Leading Innovation Mental Health Excellence
  9. 9. Gambling-Related Harm and Mental Health Risks for Gaming Employees
  10. 10. Morneau Shepell13 Confidential – Not for Distribution Gaming Industry Employees: At Risk? Gaming Industry Employee Mental Health Trends Overall Health of the Workforce Impact on the Public they Serve
  11. 11. Morneau Shepell14 Confidential – Not for Distribution Gaming Industry Employees: A Review of Recent Research Gaming Industry Employees Correlational or Causal relationship between being an employee in gaming industry and problem gambling? Higher risk of mental health issues and problem gambling behaviours? Are individuals at risk for problem gambling attracted to working within the gaming industry? Responsible gambling training initiatives = mitigated risk?
  12. 12. Morneau Shepell15 Confidential – Not for Distribution Gaming Industry Employees: A Review of Recent Research Continued… Problem Gambler Patrons Casino and Gaming Industry Employees
  13. 13. Morneau Shepell16 Confidential – Not for Distribution Organizational initiatives to promote well-being Personal and Workplace Factors Prevalence of mental health and/or addiction-related concerns Initiatives aimed at mitigating gambling-related harm amongst the public Gaming employees and the variables at play in their choices and attitudes Gaming Industry Employees: A Review of Recent Research Continued…
  14. 14. Morneau Shepell17 Confidential – Not for Distribution Personal and Workplace Factors Impacting Mental Fitness of Gaming Employees Evidence of prevalence of mental health and/or addiction- related concerns for gaming employees and dependents Gaming Industry Employees: A Review of Recent Research Continued…
  15. 15. Morneau Shepell18 Confidential – Not for Distribution Organizational Initiatives to Promote Well-being of Gaming Employees and Their Families Enhancing the role of EAPs in identifying and addressing mental health issues Increasing health promotion and education through channels other than company EAPs Creating smoke-free working areas Identifying workplace risk and protective factors for gambling problems amongst gambling venue employees
  16. 16. Gaming Industry: EFAP Clientele Mental Health Trends YOU Intellectual Physical Social / Cultural EnvironmentalOccupational Spiritual Emotional
  17. 17. Morneau Shepell20 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Study sample included: • Individual employees and dependents from 60 different Gaming industry partners • 9763 individual evaluated by gender and age group
  18. 18. Morneau Shepell21 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Continued… Mental Health Trends for Gaming Industry Employees’ and Dependents’ Presenting Issues and Counselling Accesses Presenting Issue Category National Norms 2013 Total Cases for Gaming Industry 2013 Total Cases for Gaming Industry 2014 (YTD Ending Sept 30, 2014) Addiction Related 3.71% 5.17% 4.33% Couple/Relationship 24.08% 26.68% 23.08% Family 13.04% 13.65% 13.27% Personal/Emotional 45.33% 44.10% 47.07% Work-Related 13.83% 10.40% 12.26%
  19. 19. Morneau Shepell22 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Continued… 0% 10% 20% 30% 40% 50% Counselling Services for Gaming Industry National Norms 2013 Total Cases for Gaming Industry 2013 Total Cases for Gaming Industry 2014 (YTD Ending Sept 30, 14)
  20. 20. Morneau Shepell23 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Continued… 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% Addiction Other Alcohol Drug Gambling Other's Addiction Smoking Addiction Related for Gambling Industry National Norms 2013 Total Cases for Addiction 2013 % Total Cases for Addiction 2014 YTD %
  21. 21. Morneau Shepell24 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Continued… 0% 2% 4% 6% 8% 10% Couple/Relationship for Gambling Industry National Norms - Couple/Relationship 2013 Total Cases for Couple/Relationship 2013 Total Cases for Couple/Relationship 2014
  22. 22. Morneau Shepell25 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Continued… Mental Health Trends for Gaming Industry Employees and Dependents Presenting Issues and Counselling Accesses Presenting Issue Category National Norms 2013 Total Cases for Gaming Industry 2013 Total Cases for Gaming Industry 2014 (YTD Ending Sept 30, 14) Personal/Emotional 45.33% 44.10% 47.07% Abuse 0.79% 0.81% 0.98% Anger Issues 1.33% 1.79% 1.78% Anxiety 6.33% 5.70% 5.90% Depression 5.99% 5.51% 5.17% Grief 2.60% 2.82% 2.62% Life Stages 2.67% 2.91% 2.37% Mental Health Condition 1.23% 1.28% 1.29% Other 2.51% 2.51% 1.71% Post Trauma 1.39% 1.25% 1.85% Self Esteem 0.89% 0.63% 0.49% Social Isolation 0.09% 0.09% 0.17% Stress 18.85% 18.16% 22.07% Suicidal Risk 0.64% 0.63% 0.66%
  23. 23. Morneau Shepell26 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Continued… Mental Health Trends for Gaming Industry Employees and Dependents Modalities of Choice Service Type Modality Type Number of Accesses in 2013 and 2014 YTD Percent of Total Accesses in 2013 and 2014 YTD Consultation 997 14.82% First Chat 50 0.74% Coach Chat 340 5.05% Health and Wellness Resources 754 11.21% Online Tools 560 8.33% Video Counselling 36 0.53% Telecounselling 1038 15.43% In Person Counselling 2780 41.33% Grand Total 6725
  24. 24. Morneau Shepell27 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends Mental Health Trends for Gaming Industry Employees and Dependents Goal Attainment Goal Attainment Number of EFAP Cases Percentage of Overall EFAP Cases Goal Attained 2746 66.23% Goal Partially Attained 1087 26.22% Not Attained 245 5.91% Not Applicable 68 1.64% Grand Total 4146 100%
  25. 25. Morneau Shepell28 Confidential – Not for Distribution Gaming Industry: EFAP Mental Health Trends vs. Research Trends ALCOHOL DRUG OTHERS’ ADDICTION GAMBLING ADDICTION - OTHER ADDICTION ISSUES
  26. 26. A Progressive Mental Health Strategy
  27. 27. Morneau Shepell30 Confidential – Not for Distribution Sources of the Problem Life Issues Stress/Emotional Relationships Legal/ Financial AddictionsHealth Issues Heart Health Nutrition Sleeping Depression Work Issues Environmental Interpersonal Job-Related Lateness Withdrawal Mood Swings Emotional outbursts Troubled employee in the workplace Workplace symptoms are only the “tip of the iceberg”
  28. 28. Morneau Shepell31 Confidential – Not for Distribution EMPLOYEES • People Leader Orientation and Training • People Leader Support Tools • Traumatic Event Support • Manager Tool Kits • My EAP app • Accessible support 24/7/365 LEADERSHIP TEAM EMPLOYEES • Employee Orientation • Self-Directed Tools • Self-Directed Learning • My EAP app • Accessible support 24/7/365 FAMILY MEMBERS • Self-Directed Tools • Self-Directed Learning • My EAP app • Accessible support 24/7/365 LEADERSHIP TEAM FAMILY MEMBERS Communication Strategy: Our Best Practices Approach
  29. 29. Morneau Shepell32 Confidential – Not for Distribution Communication Strategy: Our Best Practices Approach Continued… Confidentiality, Communication & Awareness Help for those that have trouble asking…
  30. 30. Morneau Shepell33 Confidential – Not for Distribution Excellence, Innovation & Success ACCOUNTABILITY RESPONSIVENESS DELIVERY EXPERTISE
  31. 31. Morneau Shepell34 Confidential – Not for Distribution Essential components of a successful EFAP program Our partnership, our expertise, our tools. Your culture, goals and needs. Comprehensive Organizational Needs Assessment and Consultation Implementation Plan Development Plan Execution – ongoing education and awareness campaigns Regular EFAP Review – program maintenance and enhancements
  32. 32. Morneau Shepell35 Confidential – Not for Distribution Recommendations for a Focus on Mental Health in the Workplace within the Gaming Industry Topic-specific workshops for employees and leaders at all levels to enhance awareness of and appropriate action in response to concerns about mental health issues associated with addictions and how to seek help Specialized, robust RG training for employees and families mediated by subject matter experts in RG Specialized addiction assessments for employees in the gaming industry Family support to manage workplace variables which impact employees and therefore their families for those within the gaming industry
  33. 33. Morneau Shepell36 Confidential – Not for Distribution Moving Forward Within the Gaming Industry Consider the workforce • Demographics • Cultural Diversity • A Community Member Consider corporate and personal values • Inclusion • Engagement • Excellence Consider the legacy • Amongst gaming industry employees • Within employees’ familial and social networks • Within the public arena
  34. 34. Thank you JP Girard Partner, Prairie Region, Morneau Shepell jpgirard@morneaushepell.com 403-776-3646 x 3646 Sara Marchese Team Lead – Clinical Manager, Professional Services, Morneau Shepell smarchese@shepellfgi.com 416-807-0182
  35. 35. Morneau Shepell38 Confidential – Not for Distribution References Dangerfield, L 2002, Job Satisfaction, Substance Use and Gambling Behaviour of Northern Albertan Casino Employees, A Thesis Submitted to the School of Graduate Studies, University of Lethbridge. Guttentag, D., Harrigan, K., and Smith, S, Gambling by Ontario casino employees: gambling behaviours, problem gambling and impacts of the employment Hing, N & Breen, H 2005, Gambling amongst gaming venue employees: counsellors’ perspectives on risk and protective factors in the workplace', Gambling Research, vol. 17, no. 2, pp. 25-46 Hing N & Gainsbury S 2011, Risky business: Gambling problems amongst gaming venue employees in Queensland, Australia, Journal of Gambling Issues, Issue 25, June 2011.)
  36. 36. Morneau Shepell39 Confidential – Not for Distribution References Continued… Hing, N., & Gainsbury, S. (2013). Workplace Influences on Gambling Problems Amongst Gaming Venue Employees. Journal of Business Research, 66(9), 1667-1673. Wong ILK, & Lam PS, Work stress and problem gambling among Chinese casino employees in Macau, Asian Journal of Gambling Issues and Public Health 2013, 3:7 Quigley L1, Yakovenko I, Hodgins DC, Dobson KS, El-Guebaly N, Casey DM, Currie SR, Smith GJ, Williams RJ, Schopflocher DP. Comorbid Problem Gambling and Major Depression in a Community Sample. J Gambl Stud. 2014 Aug 12. Shaffer H., Vander Bilt, J. & Hall, M. (1999). Gambling, Drinking, Smoking and Other Health Risk Activities Amongst Casino Employees, American Journal of Industrial Medicine, 36, 365-378.) .
  37. 37. Morneau Shepell40 Confidential – Not for Distribution References Continued… St. Michael's Hospital. "Links made between problem gambling and substance abuse, and lack of treatment options." ScienceDaily, 4 September 2013 Veder, B. Tian, A. Beaudoin, K. Bettencourt, L. Dunmarra, K. Fasciano, Y. Marinos, J. Monette, G. Jankowski, H. Online EFAP offerings: Re-examining user access patterns and demographics. Morneau Shepell. Research Report. 2013. The Return on Investement for Employee and Family Assistance Programs. Morneau Shepell Research Group Publication. 2014.
  38. 38. To provide session feedback: • Open New Horizons app • Select Agenda tile • Select this session • Select Take Survey at bottom of screen If you are unable to download app, please raise your hand for a paper version

J.P. Girard and Sara Marchese - The Gaming Industry: A Strategic Plan for Mitigating Gambling-Related Harm & Enhancing Employee and Workplace Wellness Presented at the New Horizons in Responsible Gambling Conference in Vancouver, February 2-4, 2015

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