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1
Supporting Gaming Workers:
Research Insights and Program Outcomes
Lindsay Richardson, BCLC Senior Responsible
Gambling S...
22
Responsible Gambling and Gaming workers
at BCLC
Workplace Influences
Gaming Worker Survey
BCLC Response
Agenda
33
Background & Key Questions
Industry wide, at risk gambling rates are higher
among gaming workers
What actions can be ta...
4
Responsible Gambling and
Gaming Workers
5
Protective Factors
Gambling Policies
Training
GameSense Advisors (GSAs)
6
Protective Factors
Staff Awareness Programs
GameSense Excellence Awards
7
Risk Factors
Interaction with Gamblers
Frequent Exposure to Gambling
Encouragement to Gamble from Work Colleagues
8
Risk Factors
Exposure to Gambling Marketing and Promotions
Reluctance to Expose Problems
9
Moving From Player…
Red Flag Behaviour
Appropriate Response
…To Employee
Higher risk
Key resource
Our Motivation
10
Gaming Worker Survey
Objectives
Independent ethics review
Methodology
11
Reaching Front-Line Staff
12
Gambling Participation and Problem Gambling
Gaming Workers General Public
Gambled in the past year 92%
72.5%
At low-ris...
1313
Why Do They Gamble?
FUN, SOCIAL, WIN BIG, ANTICIPATION, RELAXATION,
THRILL / RUSH, ESCAPE
1414
What about Responsible
Gambling?
1515
Responsible Gambling
“I am a responsible gambler”
Non-problem Low-risk Mod + High-risk
86%
Agree/Strongly Agree
99%
A...
1616
Responsible Gambling Behaviours
Moderate and High-Risk gaming workers are less likely to
engage in responsible gambli...
1717
Responsible Gambling Behaviours
% Sometimes/Rarely/Never Take the Action Non-Problem
A
Low-Risk
B
Moderate +
High-Ris...
1818
Does the workplace have an
influence?
1919
Why they chose to work in the industry?
Non-problem Low-risk Mod + High-Risk
Enjoy the atmosphere
Good job security
G...
2020
Has frequency of gambling changed since
working in the industry?
10%
26% 32%
54%
34% 27%
32% 38% 35%
Non-Problem Low-...
2121
How much do workplace factors influence
gambling behaviour?
Workplace factors that may deter from gambling seem to ha...
2222
How much do workplace factors influence
gambling behaviour?
% Agree
Non-Problem
A
Low-Risk
B
Moderate +
High-Risk
C
A...
2323
How much do workplace factors influence gambling
behaviour?
Workplace factors that may encourage gambling seem to hav...
2424
How much do workplace factors influence gambling
behaviour?
% Agree Non-Problem Low-Risk
Moderate +
High-Risk
A B C
T...
25
What actions are we taking?
Enhancing training for gaming workers
Developing employee specific materials and resources
...
26
1. Enhancing Training
27
2. Developing Materials and Resources
28
3. Updating Policy
29
4. Increasing Support
30
5. Working with Partners
31
6. Conducting Follow-Up Research
32
Thank You
Lindsay Richardson
lrichardson@bclc.com
33
Appendix
34
Sample Profile
54% female
35% 19-34 yrs.
45% 35-54 yrs.
18% 55+ yrs.
Industry Tenure
12% less than 1yr.
26% 1-5 yrs.
23...
35
Sample Profile
Area of Work
31% Supervisory/management
13% Cage and Coin
10% Security
7% Table Games
6% Customer Servic...
3636
Area of Work
Area of Work Non-Problem Low-Risk
Moderate +
High-Risk
A B C
Supervisory / Management 27% 50% 35%
Table ...
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Supporting Gaming Workers: Research Insights and Program Outcomes

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Lindsay Richardson

  1. 1. 1 Supporting Gaming Workers: Research Insights and Program Outcomes Lindsay Richardson, BCLC Senior Responsible Gambling Specialist, Special Populations February 20, 2017
  2. 2. 22 Responsible Gambling and Gaming workers at BCLC Workplace Influences Gaming Worker Survey BCLC Response Agenda
  3. 3. 33 Background & Key Questions Industry wide, at risk gambling rates are higher among gaming workers What actions can be taken?
  4. 4. 4 Responsible Gambling and Gaming Workers
  5. 5. 5 Protective Factors Gambling Policies Training GameSense Advisors (GSAs)
  6. 6. 6 Protective Factors Staff Awareness Programs GameSense Excellence Awards
  7. 7. 7 Risk Factors Interaction with Gamblers Frequent Exposure to Gambling Encouragement to Gamble from Work Colleagues
  8. 8. 8 Risk Factors Exposure to Gambling Marketing and Promotions Reluctance to Expose Problems
  9. 9. 9 Moving From Player… Red Flag Behaviour Appropriate Response …To Employee Higher risk Key resource Our Motivation
  10. 10. 10 Gaming Worker Survey Objectives Independent ethics review Methodology
  11. 11. 11 Reaching Front-Line Staff
  12. 12. 12 Gambling Participation and Problem Gambling Gaming Workers General Public Gambled in the past year 92% 72.5% At low-risk for problem gambling 14% 7.9% At moderate and high risk for problem gambling 14% 3.3%
  13. 13. 1313 Why Do They Gamble? FUN, SOCIAL, WIN BIG, ANTICIPATION, RELAXATION, THRILL / RUSH, ESCAPE
  14. 14. 1414 What about Responsible Gambling?
  15. 15. 1515 Responsible Gambling “I am a responsible gambler” Non-problem Low-risk Mod + High-risk 86% Agree/Strongly Agree 99% Agree/Strongly Agree 55% Agree/Strongly Agree There is a sense of reality among Moderate and High-risk gaming workers… Only one-in-two view themselves as a responsible gambler.
  16. 16. 1616 Responsible Gambling Behaviours Moderate and High-Risk gaming workers are less likely to engage in responsible gambling behaviours
  17. 17. 1717 Responsible Gambling Behaviours % Sometimes/Rarely/Never Take the Action Non-Problem A Low-Risk B Moderate + High-Risk C I set any gambling winnings aside 34% 59% 78% I set a limit on how much money I am going to spend 7% 18% 41% I considered the amount of money I was willing to lose before I gambled 7% 10% 37% I only gambled with money I could afford to lose 6% 6% 37%
  18. 18. 1818 Does the workplace have an influence?
  19. 19. 1919 Why they chose to work in the industry? Non-problem Low-risk Mod + High-Risk Enjoy the atmosphere Good job security Good benefits Already familiar with games Was a frequent gambler, so thought I would enjoy the work Thoughts before employment in the industry… moderate and high-risk had pre- exposure to gambling before choosing to work in the industry.
  20. 20. 2020 Has frequency of gambling changed since working in the industry? 10% 26% 32% 54% 34% 27% 32% 38% 35% Non-Problem Low-Risk Moderate + High-Risk Decreased Stayed the same Increased Frequency of gambling has changed since working in the industry. The direction and magnitude of this change varies by segment.
  21. 21. 2121 How much do workplace factors influence gambling behaviour? Workplace factors that may deter from gambling seem to have lower impact on moderate and high-risk gaming workers
  22. 22. 2222 How much do workplace factors influence gambling behaviour? % Agree Non-Problem A Low-Risk B Moderate + High-Risk C After work I want to avoid spending even more time in a gambling facility or involved with gambling 64% 47% 32% I see patrons losing money and do not want to do the same 66% 53% 53% I spend so much time surrounded by gambling that it is no longer interesting 56% 43% 22% My friends who also work in the facility rarely or never gamble so I rarely or never gamble 27% 13% 12%
  23. 23. 2323 How much do workplace factors influence gambling behaviour? Workplace factors that may encourage gambling seem to have higher impact on moderate and high-risk gaming workers
  24. 24. 2424 How much do workplace factors influence gambling behaviour? % Agree Non-Problem Low-Risk Moderate + High-Risk A B C The marketing and advertising that I see at work tempts me to gamble 4% 7% 20% Gambling relieves the stress from my job 2% 4% 23% Due to my shifts, gambling facilities are some of the only entertainment venues open when I am not at work 7% 9% 35% I believe I can win money because I have become more knowledgeable about the games 3% 6% 19% I receive gambling tips from patrons that I feel are worth following 2% 3% 12%
  25. 25. 25 What actions are we taking? Enhancing training for gaming workers Developing employee specific materials and resources Updating policies Increasing venue and community support Working collaboratively with service providers Conducting follow up research
  26. 26. 26 1. Enhancing Training
  27. 27. 27 2. Developing Materials and Resources
  28. 28. 28 3. Updating Policy
  29. 29. 29 4. Increasing Support
  30. 30. 30 5. Working with Partners
  31. 31. 31 6. Conducting Follow-Up Research
  32. 32. 32 Thank You Lindsay Richardson lrichardson@bclc.com
  33. 33. 33 Appendix
  34. 34. 34 Sample Profile 54% female 35% 19-34 yrs. 45% 35-54 yrs. 18% 55+ yrs. Industry Tenure 12% less than 1yr. 26% 1-5 yrs. 23% 6-10 yrs. 39% 11+yrs.
  35. 35. 35 Sample Profile Area of Work 31% Supervisory/management 13% Cage and Coin 10% Security 7% Table Games 6% Customer Service 6% Surveillance 6% Slot Operations 5% Service Staff 16% Other
  36. 36. 3636 Area of Work Area of Work Non-Problem Low-Risk Moderate + High-Risk A B C Supervisory / Management 27% 50% 35% Table Games 6% 7% 19% Cage and Coin 13% 18% 9% Slot Operators 5% 7% 7% Security 12% 7% 5% Service Staff 6% 1% 5% Bingo 1% 0% 4%

Supporting Gaming Workers: Research Insights and Program Outcomes

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