Welcome! Please share where you are located and where in the world you have trained.<br />
The world is in your webcam<br />
Outdated cultural approach<br />
Cultural Agility is critical<br />For today’s global organisations,<br />cultural agility is the new competitive edge.			-...
  Able to play in future growth
  Enhance career path
  Better classroom outcomes
  More satisfied clients</li></li></ul><li>Mastering Cultural Agility<br />A breakthrough approach for greater success<br ...
Preview<br />Why the old approach doesn’t work<br />Understanding the Kitty Hawk moment<br />Mastering Cultural Agility<br />
Old approach = Knowledge is King<br />Kiss, Bow or Shake Hands<br />Raise hands if you have this book<br />Generalizations...
Doesn’t work because<br />Old school because<br />Can’t do enough research for today’s interconnectedness<br />When we mak...
The Kitty Hawk Moment<br />Confluence of history<br />Internet fundamentally andpermanently altering interconnectedness<br...
Future Economic Leaders<br />
BRIC – Brazil, Russia, India, China<br />BRIC partners are more diverse<br />China:  World #2 economy<br />55 nationalitie...
What does this mean for you?<br />
What is Culture?<br />	The totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other ...
 Societal:  Ethnic, religious
 Occupational:  Organizational, industry,                                functional</li></li></ul><li>
Distinct<br />
How are you already culturally agile?<br /><ul><li>  Avoid American jargon and analogies  – adopt local jargon
  Remain authentic
  International protocol
  Speak slower, never correct the English of participants
  Considering attitudes on time keeping, introductions, etc…
  Do research on locally culturally acceptable
  Get to know the cultural background of audience
  Variety of examples and stories that everyone can relate to
  Observe low touch v. high touch customs
  Focus on written participation from attendees
  Ask good questions, listen and observe
  …?</li></li></ul><li>Agility<br />
Cultural agility <br />
Cultural agility <br />
Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Aware<br />Attuned<br />Adapting<...
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Michelle randall cultural agility webinar

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Michelle Randall, thought leader in cultural agility on the new approach that is necessary

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  • Travel isn’t the only wayVirtual offers more opportunities
  • Complication:After WW2 US a major economic powerTrading with Germany and Japan – two homogenous cultures could get by with a playbookNow trading with diverse countries
  • Position &amp; benefits
  • I assume you’re good at dealing with different cultures already, so I’ll be speaking at your levelAction: Participate, will call on individually, Become acquainted with an advanced leadership skill set to further your own impact
  • if people from 18 countries on call too much to attempt to knowalso can’t customize for everyoneExample this call, I don’t know who will hear this when, I have to be relevant to everyoneThere is no such thing as “The Chinese” just as there is no such thing as “The Americans”look at the amount we invest in diversity training and still get it wrong
  • When I first glanced at at this graph – expected the US on the far left – it isn’tThis is a permanent shiftMandel has become globalVery heavily into China – Some are already training in BrazilBringing trainers on in India and Russia Long term this training company based in Capitola will increase focus and depth internationally in order to satisfy client requirements and grow
  • Define BRICVery diverse – US Americans understand communicating in a multicultural society – also know that there are cultural differences – not ‘The Americans’
  • How will impact you now and in the future?
  • Then intro each bullet with graphicHow we define insider / outsiderAlso used as a smokescreen
  • How important is culture? Are we becoming vanilla/mocha?Story of Ganesh – sitting in an office for hours, no phone, nothing to read, just looking at this pictureFirst looking for familiarities, then looking at differences and realizing that even though I’ve travelled extensively and speak three languages, I didn’t have a shared frame of reference for this cultureShared this observation with an Indian friend – she agreed, ‘No you don’t’
  • Not becoming a global mocha. May look more similar on the surface, but have deeply ingrained cultural comforts, preferences and biases.
  • Whether working globally or domestically, work requires ability to communicate and be relevant across cultures. Communication trainers must set the bar.How have you been doing that so far?
  • Start with agility – the ability to respond to fast-changing conditions and stimuli quickly and powerfully.I looked it up in the dictionary and this is what I found (show photos)
  • When strip back all the differences we’re connecting with other people
  • Cultural agility is the set of skills that allow you to perceive and respond to fast-changing conditions and stimuli quickly and powerfully.Foundation is set of skills not knowledge – knowledge is important, but agility is in the skills to perceive, make sense and interact in a way that pierces through the veils of culture.
  • 6 Skills for Cultural Agility
  • Survey asked biggest questions regarding training an increasingly global and virtual audience – a great response was “Cultural Bias. Mine.”Aware = Self aware
  • My story about being flattered as being adopted as an honorary European – but then having to correct that I’m a North AmericanIt can be hard to see ourselves.Ask friends from other cultures for their observations
  • Being attuned to your environment: as one person responded on how she was being culturally agile: listening and observing – salesman and the bat - attuned to pick up fine nuances
  • Question in prep survey: How can I really understand another culture when I’m not not from that culture? You can’t – me 20 years with GermansThe knowledge model created comfort through an illusion of controlBecome comfortable with ambiguitytrust self like me being lost
  • Question in prep survey: on how showing cultural agility – One respondent: talk about utilizing culture and language to an advantage by remaining authentic – Betsy elaborate?In the Mandel guide on culture says not to say good morning b/c many time zones. My tendency would be to say good morning here in California and the time one you’re joining us from – makes it more personalSaying what you believe with a fine feeling for what can be offensive
  • Question in prep survey: on how showing cultural agility – One respondent: talk about utilizing culture and language to an advantage by remaining authentic – Betsy elaborate?In the Mandel guide on culture says not to say good morning b/c many time zones. My tendency would be to say good morning here in California and the time one you’re joining us from – makes it more personalSaying what you believe with a fine feeling for what can be offensive
  • Sociology major, lifelong learner of culture, know a lot, know there’s far more I don’t know, travel &amp; engage with people &amp; grocery stores, read, entertainment – there are myriad ways to learnOne of my favorites is to get lost – story of Beijing – HK point at the menu, nod and smile when waiter said something
  • This is the easiest because of the knowledge model – there’s a lot of knowledge out thereCommitt to being a spongeExplore in your own town with books like Culture Shock, and demographic info, films, go to local ethnic grocery stores
  • Question in prep survey: How can I really understand another culture when I’m not not from that culture? You can’t – me 20 years with GermansBecome comfortable with ambiguity
  • Culture is everywhere all the time – need Cultural Agility to make the connectionDevelop your cultural agility skills furtherBetter outcomes for participants &amp; more fulfillment for yourself
  • No matter where you are it will create better outcomes for participants &amp; more fulfillment for yourself
  • Michelle randall cultural agility webinar

    1. 1. Welcome! Please share where you are located and where in the world you have trained.<br />
    2. 2. The world is in your webcam<br />
    3. 3. Outdated cultural approach<br />
    4. 4. Cultural Agility is critical<br />For today’s global organisations,<br />cultural agility is the new competitive edge. - The Financial Times<br /><ul><li> Open new markets
    5. 5. Able to play in future growth
    6. 6. Enhance career path
    7. 7. Better classroom outcomes
    8. 8. More satisfied clients</li></li></ul><li>Mastering Cultural Agility<br />A breakthrough approach for greater success<br />around the globe<br />and at home<br />Michelle Randall, MBA<br />President<br />Enriching Leadership International<br />
    9. 9. Preview<br />Why the old approach doesn’t work<br />Understanding the Kitty Hawk moment<br />Mastering Cultural Agility<br />
    10. 10. Old approach = Knowledge is King<br />Kiss, Bow or Shake Hands<br />Raise hands if you have this book<br />Generalizations that are often inaccurate<br />
    11. 11. Doesn’t work because<br />Old school because<br />Can’t do enough research for today’s interconnectedness<br />When we make assumptions we make mistakes<br />
    12. 12. The Kitty Hawk Moment<br />Confluence of history<br />Internet fundamentally andpermanently altering interconnectedness<br />More immediate<br />Deep reach<br />Change in global economic landscape<br />
    13. 13. Future Economic Leaders<br />
    14. 14. BRIC – Brazil, Russia, India, China<br />BRIC partners are more diverse<br />China: World #2 economy<br />55 nationalities<br />Brazil: World #7 economy<br />44% report selves as multiracial<br />India: World #10 economy<br />1652 recognized languages<br />Russia: World #11 economy<br />9 time zones, 40% of Europe & all of northern Asia<br />
    15. 15. What does this mean for you?<br />
    16. 16. What is Culture?<br /> The totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other products of human work and thought.<br /><ul><li> Geographic: National, regional
    17. 17. Societal: Ethnic, religious
    18. 18. Occupational: Organizational, industry, functional</li></li></ul><li>
    19. 19. Distinct<br />
    20. 20. How are you already culturally agile?<br /><ul><li> Avoid American jargon and analogies – adopt local jargon
    21. 21. Remain authentic
    22. 22. International protocol
    23. 23. Speak slower, never correct the English of participants
    24. 24. Considering attitudes on time keeping, introductions, etc…
    25. 25. Do research on locally culturally acceptable
    26. 26. Get to know the cultural background of audience
    27. 27. Variety of examples and stories that everyone can relate to
    28. 28. Observe low touch v. high touch customs
    29. 29. Focus on written participation from attendees
    30. 30. Ask good questions, listen and observe
    31. 31. …?</li></li></ul><li>Agility<br />
    32. 32. Cultural agility <br />
    33. 33. Cultural agility <br />
    34. 34. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Aware<br />Attuned<br />Adapting<br />Authentic<br />Acquiring knowledge<br />Assessing<br />
    35. 35. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Aware<br />Self aware of own cultural biases<br /><ul><li>Can you identify your home culture?
    36. 36. Can you describe the culture you’re from, including: customs, preferences and norms?
    37. 37. Can you name 5 cultural biases that you have?</li></li></ul><li>How to become more Aware<br />Deconstruct the cultural influences that make you you. <br />These include:<br />Geographic<br /><ul><li> National
    38. 38. Regional</li></ul>Societal<br /><ul><li> Ethnicity
    39. 39. Religion
    40. 40. Gender
    41. 41. Age</li></ul> Occupational<br /><ul><li> Organizational
    42. 42. Industry
    43. 43. Functional</li></ul>What cultural factors influence what makes me comfortable? <br />Or uncomfortable?<br />How about my likes and dislikes?<br />
    44. 44. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AttunedBringing into harmony and sympathetic relationship<br /><ul><li>Do you listen for both content and nuance?
    45. 45. Can you quickly adjust your behavior and mannerisms?
    46. 46. Can you sense when you are in harmony with other people individually, in groups and virtually?</li></li></ul><li>How to become more Attuned<br />3 Levels of listening<br />Level 1 = The Words<br />Level 2 = The Whole picture<br />Level 3 = The context<br />Making nimble adjustments to mirror without aping<br />
    47. 47. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AdaptingBecoming adjusted to new conditions<br /><ul><li>Are you very comfortable with ambiguity?
    48. 48. Can you name the conditions in which you struggle to be flexible?
    49. 49. Can you modify your behavior to get along with just about anyone? Even after conflict?</li></li></ul><li>How to become more Adapting<br />Practice<br />Trust Self<br />Look for opportunities in ambiguity<br />
    50. 50. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AuthenticMaking the connection by being yourself<br /><ul><li>Are you comfortable being yourself with other people?
    51. 51. Do you share stories or information about yourself as a way of connecting with others?
    52. 52. Are you welcoming when other people share their stories, experiences, and opinions with you?</li></li></ul><li>How to be Authentic across cultures<br />
    53. 53. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Acquiring knowledgeDo your research on other cultures by seeking and soaking<br /><ul><li>Do you immerse yourself in the culture you are going to visit?
    54. 54. Are you fascinated by other cultures?
    55. 55. Do you constantly seek out new experiences?</li></li></ul><li>How to Acquire Knowledge<br />
    56. 56. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AssessEvaluate your progress regularly<br /><ul><li>Revisit these questions and come up with your own
    57. 57. Seek out opportunities to stretch and grow
    58. 58. Check in every 6-12 months</li></li></ul><li>Developing Your Cultural Agility<br />Next steps<br /><ul><li> Review self assessment
    59. 59. Pick one area to focus on now
    60. 60. Set a goal and identify how to measure</li></li></ul><li>Resources<br />Emotional Intelligence<br />Daniel Goleman<br />Enriching Leadership International<br />Cultural Profit<br />www.enrichingleadership.com/<br />Michelle’s Fast Company Expert Blog<br />www.fastmichelle.com<br />
    61. 61. Core Message<br />

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