Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Welcome! Please share where you are located and where in the world you have trained.<br />
The world is in your webcam<br />
Outdated cultural approach<br />
Cultural Agility is critical<br />For today’s global organisations,<br />cultural agility is the new competitive edge.			-...
  Able to play in future growth
  Enhance career path
  Better classroom outcomes
  More satisfied clients</li></li></ul><li>Mastering Cultural Agility<br />A breakthrough approach for greater success<br ...
Preview<br />Why the old approach doesn’t work<br />Understanding the Kitty Hawk moment<br />Mastering Cultural Agility<br />
Old approach = Knowledge is King<br />Kiss, Bow or Shake Hands<br />Raise hands if you have this book<br />Generalizations...
Doesn’t work because<br />Old school because<br />Can’t do enough research for today’s interconnectedness<br />When we mak...
The Kitty Hawk Moment<br />Confluence of history<br />Internet fundamentally andpermanently altering interconnectedness<br...
Future Economic Leaders<br />
BRIC – Brazil, Russia, India, China<br />BRIC partners are more diverse<br />China:  World #2 economy<br />55 nationalitie...
What does this mean for you?<br />
What is Culture?<br />	The totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other ...
 Societal:  Ethnic, religious
 Occupational:  Organizational, industry,                                functional</li></li></ul><li>
Distinct<br />
How are you already culturally agile?<br /><ul><li>  Avoid American jargon and analogies  – adopt local jargon
  Remain authentic
  International protocol
  Speak slower, never correct the English of participants
  Considering attitudes on time keeping, introductions, etc…
  Do research on locally culturally acceptable
  Get to know the cultural background of audience
  Variety of examples and stories that everyone can relate to
  Observe low touch v. high touch customs
  Focus on written participation from attendees
  Ask good questions, listen and observe
  …?</li></li></ul><li>Agility<br />
Cultural agility <br />
Cultural agility <br />
Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Aware<br />Attuned<br />Adapting<...
Upcoming SlideShare
Loading in …5
×

Michelle randall cultural agility webinar

960 views

Published on

Michelle Randall, thought leader in cultural agility on the new approach that is necessary

Published in: Business, Lifestyle
  • Be the first to comment

  • Be the first to like this

Michelle randall cultural agility webinar

  1. 1. Welcome! Please share where you are located and where in the world you have trained.<br />
  2. 2. The world is in your webcam<br />
  3. 3. Outdated cultural approach<br />
  4. 4. Cultural Agility is critical<br />For today’s global organisations,<br />cultural agility is the new competitive edge. - The Financial Times<br /><ul><li> Open new markets
  5. 5. Able to play in future growth
  6. 6. Enhance career path
  7. 7. Better classroom outcomes
  8. 8. More satisfied clients</li></li></ul><li>Mastering Cultural Agility<br />A breakthrough approach for greater success<br />around the globe<br />and at home<br />Michelle Randall, MBA<br />President<br />Enriching Leadership International<br />
  9. 9. Preview<br />Why the old approach doesn’t work<br />Understanding the Kitty Hawk moment<br />Mastering Cultural Agility<br />
  10. 10. Old approach = Knowledge is King<br />Kiss, Bow or Shake Hands<br />Raise hands if you have this book<br />Generalizations that are often inaccurate<br />
  11. 11. Doesn’t work because<br />Old school because<br />Can’t do enough research for today’s interconnectedness<br />When we make assumptions we make mistakes<br />
  12. 12. The Kitty Hawk Moment<br />Confluence of history<br />Internet fundamentally andpermanently altering interconnectedness<br />More immediate<br />Deep reach<br />Change in global economic landscape<br />
  13. 13. Future Economic Leaders<br />
  14. 14. BRIC – Brazil, Russia, India, China<br />BRIC partners are more diverse<br />China: World #2 economy<br />55 nationalities<br />Brazil: World #7 economy<br />44% report selves as multiracial<br />India: World #10 economy<br />1652 recognized languages<br />Russia: World #11 economy<br />9 time zones, 40% of Europe & all of northern Asia<br />
  15. 15. What does this mean for you?<br />
  16. 16. What is Culture?<br /> The totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other products of human work and thought.<br /><ul><li> Geographic: National, regional
  17. 17. Societal: Ethnic, religious
  18. 18. Occupational: Organizational, industry, functional</li></li></ul><li>
  19. 19. Distinct<br />
  20. 20. How are you already culturally agile?<br /><ul><li> Avoid American jargon and analogies – adopt local jargon
  21. 21. Remain authentic
  22. 22. International protocol
  23. 23. Speak slower, never correct the English of participants
  24. 24. Considering attitudes on time keeping, introductions, etc…
  25. 25. Do research on locally culturally acceptable
  26. 26. Get to know the cultural background of audience
  27. 27. Variety of examples and stories that everyone can relate to
  28. 28. Observe low touch v. high touch customs
  29. 29. Focus on written participation from attendees
  30. 30. Ask good questions, listen and observe
  31. 31. …?</li></li></ul><li>Agility<br />
  32. 32. Cultural agility <br />
  33. 33. Cultural agility <br />
  34. 34. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Aware<br />Attuned<br />Adapting<br />Authentic<br />Acquiring knowledge<br />Assessing<br />
  35. 35. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Aware<br />Self aware of own cultural biases<br /><ul><li>Can you identify your home culture?
  36. 36. Can you describe the culture you’re from, including: customs, preferences and norms?
  37. 37. Can you name 5 cultural biases that you have?</li></li></ul><li>How to become more Aware<br />Deconstruct the cultural influences that make you you. <br />These include:<br />Geographic<br /><ul><li> National
  38. 38. Regional</li></ul>Societal<br /><ul><li> Ethnicity
  39. 39. Religion
  40. 40. Gender
  41. 41. Age</li></ul> Occupational<br /><ul><li> Organizational
  42. 42. Industry
  43. 43. Functional</li></ul>What cultural factors influence what makes me comfortable? <br />Or uncomfortable?<br />How about my likes and dislikes?<br />
  44. 44. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AttunedBringing into harmony and sympathetic relationship<br /><ul><li>Do you listen for both content and nuance?
  45. 45. Can you quickly adjust your behavior and mannerisms?
  46. 46. Can you sense when you are in harmony with other people individually, in groups and virtually?</li></li></ul><li>How to become more Attuned<br />3 Levels of listening<br />Level 1 = The Words<br />Level 2 = The Whole picture<br />Level 3 = The context<br />Making nimble adjustments to mirror without aping<br />
  47. 47. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AdaptingBecoming adjusted to new conditions<br /><ul><li>Are you very comfortable with ambiguity?
  48. 48. Can you name the conditions in which you struggle to be flexible?
  49. 49. Can you modify your behavior to get along with just about anyone? Even after conflict?</li></li></ul><li>How to become more Adapting<br />Practice<br />Trust Self<br />Look for opportunities in ambiguity<br />
  50. 50. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AuthenticMaking the connection by being yourself<br /><ul><li>Are you comfortable being yourself with other people?
  51. 51. Do you share stories or information about yourself as a way of connecting with others?
  52. 52. Are you welcoming when other people share their stories, experiences, and opinions with you?</li></li></ul><li>How to be Authentic across cultures<br />
  53. 53. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />Acquiring knowledgeDo your research on other cultures by seeking and soaking<br /><ul><li>Do you immerse yourself in the culture you are going to visit?
  54. 54. Are you fascinated by other cultures?
  55. 55. Do you constantly seek out new experiences?</li></li></ul><li>How to Acquire Knowledge<br />
  56. 56. Developing Your Cultural Agility<br />Six Key Skills for Mastering Cultural Agility<br />AssessEvaluate your progress regularly<br /><ul><li>Revisit these questions and come up with your own
  57. 57. Seek out opportunities to stretch and grow
  58. 58. Check in every 6-12 months</li></li></ul><li>Developing Your Cultural Agility<br />Next steps<br /><ul><li> Review self assessment
  59. 59. Pick one area to focus on now
  60. 60. Set a goal and identify how to measure</li></li></ul><li>Resources<br />Emotional Intelligence<br />Daniel Goleman<br />Enriching Leadership International<br />Cultural Profit<br />www.enrichingleadership.com/<br />Michelle’s Fast Company Expert Blog<br />www.fastmichelle.com<br />
  61. 61. Core Message<br />

×