The document outlines the foundations of knowledge management, including its infrastructure, mechanisms, and technologies necessary for enhancing organizational goals through effective knowledge utilization. It highlights the roles of organizational culture, structure, and information technology in supporting knowledge processes such as discovery, capture, sharing, and application. Additionally, it contrasts knowledge management with business intelligence, providing insights into their similarities and differences.

1. Knowledge Management
Foundations:
Infrastructure, Mechanisms and
Technologies
Knowledge Management Course
by Dr. Mousakhani
GROUP 1
 Hamideh iraj
 Sahar Najafikhah
1

2. Chapter 3 of:
Knowledge Management
Systems and Processes
Irma Becerra-Fernandez and
Rajiv Sabherwal
Armonk, New York
London, England

3. What is Knowledge
Management?
 Doing What is needed to get the most out of
knowledge resources
 Performing the activities involved in
discovering, capturing, sharing, and applying
knowledge so as to enhance, in a cost-effective
fashion, the impact of knowledge on the unit’s goal
achievement.

4. What is Business Intelligence?

5. A Comparison of KM & BI

6. What KM & BI have in common
KM BIMore Social
than
Technical
Pure
Technical
Data Mining
Knowledge
Creation

7. KM Solutions and Foundations
Chapter 4
Chapter
3

8. KM Solutions
the ways in which specific aspects of KM
(discovery, capture, sharing, and application
of knowledge) can be accomplished.
KM solutions include KM processes and KM
systems.

9. KM Foundations
the broad organizational aspects
that support KM in the short- and long-term.
They include KM infrastructure, KM
mechanisms, and KM technologies.

10. KM Processes
the broad processes that help in
discovering, capturing, sharing and applying
knowledge.

11. KM Systems
The integration of technologies and
mechanisms that are developed
to support the four KM processes.

12. KM Infrastructure
1. Organization Culture
2. Organization Structure
3. Information technology structure
4. Common Knowledge
5. Physical Environment

13. 1. Organization Culture
Organization culture reflects the norms and beliefs
that guide the behavior of the organization’s
members. It is an important enabler of knowledge
management in organizations

14. 2. Organization Structure
Knowledge management also depends to a
considerable extent on the organization
structure.

15. 2. Organization Structure – cont.
 Hierarchical structure of the organization
 Facilitating KM through communities of practice
 Facilitate KM through specialized structures and
roles that specifically support KM

16. 3. Information Technology
Infrastructure
Knowledge management is facilitated by the
organization’s IT infrastructure.

17. Four Important Capabilities
Reach: Reach pertains to access and connection
and the efficiency of such access
Depth focuses on the detail and amount of
information that can be effectively
communicated over a medium

18. Four Important Capabilities- cont.
Richness the ability to:
(a) provide multiple cues (e.g., body language, facial
expression, tone of voice) simultaneously
(b) provide quick feedback
(c) personalize messages
(d) use natural language to convey subtleties
Aggregation the ability to store and quickly process
information enables the aggregation of large
volumes of information drawn from multiple
sources

19. 4. Common Knowledge
organization’s cumulative experiences in
comprehending a category of knowledge and
activities and the organizing principles that
support communication and coordination

20. 5. Physical Environment

21. KM Mechanisms
 Learning by doing
 On-the-job training
 Learning by Observation
 Face to face meetings

22. More Long Term KM Mechanisms
 Hiring of a CKO
 Cooperative Projects across departments
 Traditional Hierarchical Relationships
 Organizational policies
 Standards
 Initiation Process for new employees
 Employee Rotation

23. KM Technologies
• Artificial Intelligence
• used for knowledge acquisition and case-based
reasoning systems, electronic discussion
groups, computer-based simulations,
• databases,
• decision support systems,
• ERP systems,
• expert systems,
• MIS
• expertise locator systems,
• Videoconferencing

24. KM Technologies- cont.
Information Repositories
• best practices databases
• lessons learned systems

25. KM Technologies
Web 2.0 technologies
wikis and blogs

26. Case Study
Incentives for Knowledge Sharing
at Hill and Knowlton
Beenz system
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