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Evaluating the Processes
of Learning from
Environmental Disasters
David Alexander
University College London
What are
lessons?
Analysis
• registered
• archived
• forgotten
• ignored
Vulnerability
maintained.
-
• utilised
• adopted
• learned
Disaster
risk
reduced
+
Lessons
Past
events
The process of
disaster risk
reduction
(DRR)
Knowledge is
enlightenment
Knowledge
is power*
*Ipsa scientia potestas est
• individual and social knowledge
• traditional and affective
knowledge (Weber)
• facts and values (Simon)
• optimising and satisficing (Simon)
• objective knowledge of bureaucracies
and cultural knowledge of clans (Ouchi)
• objective and tacit knowledge (Polanyi)
• incremental and radical learning (March)
• enduring and perishable information.
Dichotomies in knowledge
Wisdom: ability to take decisions
on the basis of principles,
experience and knowledge
Knowledge: understanding of how
things function (or should function)
Information: description of
physical and social situations
Data: basic facts and statistics
COMMUNICATION
DIKW pyramid
Improved
safety
Lesson
learned
Lesson to
be learned
• Unexpected event
• New circumstance
• Error
• New practice
Experience
Change and
innovation
Recognition
and
comprehension
• general and specific
lessons from major events
• lessons from monitoring
drills and exercises
• cumulative experience of particular
phenomena, practices or problems
• lessons that arise from
particular situations
• lessons from human error
and technical faults.
Sources of lessons on disaster
• Rigorous, impartial, independent
investigation of accidents
• Recommendations for changes
in rail safety were non-binding
• Railway industry strongly resisted changes
(e.g. better signalling, continuous brakes,
electrical rather than gas lighting)
• Trains without continuous braking
survived in the UK into the 1970s
• Crucial improvements resisted c. 60 years.
UK HM Inspectorate of Railways
(Board of Trade/Royal Engineers. 1840)
(since 2005 HSE Rail Accident Investigation Branch)
Why are lessons not learned?
• cost considerations
• indifference or corruption
• opposition from particular interests
• accidental or wilful ignorance
• political expediency
• cultural rejection of DRR.
There is a common tendency to blame
organisational failures on human error
rather than systemic inadequacies.
"Details are still sketchy, but we
think the name of the bird sucked into
the jet's engines was Harold Meeker"
Numberofcasualties
Cost of retrofitting
a building
unreinforced
completely
reinforced
completely
reinforced
largely
unreinforced
Cost of retrofitting
a buildingCostperlifesaved
Lack of incentive to "learn lessons"
A basis of theory
Knowledge of
community
vulnerability
Knowledge
of hazards
and their
impacts
Knowledge
of coping
capacity and
resilience
Disaster
Risk
Reduction
DRR
Organisational
systems:
management
Social
systems:
behaviour
Natural
systems:
function
Technical
systems:
malfunction
VulnerabilityHazard
Resilience
Governance:
democratic
participation
in decision
making
Livelihoods:
diversity
and security
Hazards
and risks:
disaster
preparedness
RESILIENCE:
managing risks
adapting to change
securing resources
Uncertain
future:
long-term
trends
climate
change
capacity
to adapt
Large disaster
Increased
expenditure
Return of
complacency
Risk-expenditure cycle
Deaths, injuries,
hardship, damage,
disruption
Review
Reduced riskNo disaster
Reduced
expenditure
Increased risk
Sadly, this is a good metaphor for
current disaster risk reduction....
SUSTAINABILITY
OF DISASTER
RISK REDUCTION
DAILY
RISKS
(e.g. food
security,
poverty)
EMERGING
RISKS
(e.g. climate
change,
pandemics)
GENERAL
SUSTAINABILITY
(e.g. lifestyles, economic
activities, environment)
MAJOR DISASTER
RISKS
(e.g. floods, drought,
landslides, heatwaves)
In times of peace
In times of crisis
Organised
non-structural
protection
Enhanced
structural
protection
Planning,
warning and
preparedness
Fusion with
sustainability
agenda
Cascading
effects
Collateral
vulnerability
Secondary
disasters
Interaction
between risks
Climate
change
Probability
Indeterminacy
"Fat-tailed"
distributions
of impacts
And what about
the cultural
acceptability or
unacceptability
of lessons....?
Value
system
Family
culture
Work
culture
Peer
group
culture
Personal
culture
National culture
Regional culture
Cultural
filter
Risk
management
practices
Benign
Malignant
Technology
as a source of
risk reduction
Technology as
an inadvertent
source of risk
Technology
as a deliberate
source of risk
Ceaseless
development
of technology
Social factors
Plan
Message
Technology Response
Perception
Culture
Optimisation
INSTRUMENTS OF
DISSEMINATION
• mass media
• targeted campaign
• social networks
• internet
Augmentation
MASS
EDUCATION
PROGRAMME
SOCIAL
CAPITAL
HABIT
CULTURE
The creation of a culture of civil protection
Individual vs
organisational
learning
Policy
adoption
Risk assessment
• hazard
• vulnerability
• exposure
Policy assessment
• costs
• benefits
• consequences
Disaster
Expected
losses
Risk Policy
Assessment
Risk
analysis
Risk
assessment
Risk
communication
KnowledgePerception
Organisational
learning
Adaptation
Disaster
threat
Risk
management
Source: Lam (2000)
embrained encoded
embeddedembodied
Narrow
learning,
inhibited
innovation
Dynamic
learning,
radical
innovation
Superficial
learning,
limited
innovation
Cumulative
learning
incremental
innovation
Professional
bureaucracy
Machine
bureaucracy
Operating
adhocracy
'J-form'
organisation
Professional
model
Bureaucratic
model
Occupational
community model
Organisational
community model
A classification of organisational learning
Active context
(members'
tools)
After: Argote and Spektor (2011)
Environmental context
Latent organisational
context
Practical
experience
Knowledge
Active
organisational
context
Evidence-based practice:
the systematic use
of lessons learned.
Enduring knowledge:-
• fundamental concepts and procedures
• consensus knowledge
• information that reinforces, sustains
and maintains existing practices
"Perishable" knowledge:-
• poorly collected and conserved
'transient' information
• fruit of an organization's adaptation
to rapid and profound change.
Evidence-based practice
and maladaptive behaviour,
Genova flash floods, November 2011
Ambulance
We tend to prepare
for the last disaster,
not the next one.
Preparation
for nuclear
war was
a prime
example
of how
lessons
were not
learned.
• the post-nuclear world...?
• collapse of
life-support systems
• persistence of radiation
• Hiroshima and Nagasaki no
guide to modern nuclear war
• preparations were
preposterous
Can we learn from this example?
Lessons of GEJET:-
• complex
• emergent
• verified by future history
• not yet accepted by all
decision-makers or publics
Personal
or private
interestsPublic
interest
Cultural
acceptability
LESSONS
...LEARNED?
Sustainable
lessons Uncertainty,
unpredictability
LESSONS
...LEARNED?
Incentives
to learn
david.alexander@grforum.org
emergency-planning.blogspot.com
www.slideshare.com/dealexander
Thank you
for your
attention!

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