Irvin Luchowa has over 10 years of experience in various customer service, administrative, and recruitment roles. He is confident, organized, and believes his interpersonal skills allow him to provide excellent service. Currently, he is studying for an AAT Level 2 Accounting certificate and has 10 GCSEs including subjects like English, Maths, and IT. He is looking to progress further in his career and enjoys activities like athletics and keeping up with current affairs in his spare time.

1. Irvin Luchowa, London UK
Mobile: +44 7730432163 Email: Irvin.Luchowa@hotmail.co.uk
Personal Summary
I am a confident, organized, positive man. I believe areas of my previous employment as well as my social
achievements, have given me the experience I need to progress further in my working career. I have
developed my interpersonal skills to a standard where I am comfortable to approach, and be approached by
clients/ candidates to give the best service possible. I regard teamwork to be one of the most valuable assets
of a person, being able to work together and accomplish targets. As an individual I am able to work efficiently
under pressure. I am computer literate, and can use Microsoft Office packages with ease. I also have a basic
knowledge of French. In my spare time I enjoy athletics, basketball and martial arts. I have a natural curiosity
for current affairs and politics and like to keep up with news around the world. I am at present studying to
achieve an AAT Level 2 Accounting certificate. Clean full UK driving licence.
Education
10 GCSEs including Mathematics, English Literature, Business Studies, and IT (at grades A - C)
Employment History
mbos, Croydon, London April 2011 – Present
SAP Recruitment Consultant
Identification and qualification of client requirements
Qualification of candidates prior to submission
Negotiating of rates between candidate and client to meet minimum profit margin
Qualifying and following up generated leads
Follow up calls after candidate placements
Gather timesheet & invoice of consultants on project to ensure payment
Log detailed information from calls on to system
Cold calling of candidates/ clients in different continents
Client and candidate network development
Account development and management
Increasing client base and sales count
Increase candidate database
Format CV according to company layout
Reference check successful candidates before placing on project
Southern Rail, Coulsdon April 2010 – April 2011
Sales point Assistant
Communicate effectively with other staff and customers in the interests of safety and customer service
Ensure the retail sales point is presented in a safe, clean and attractive manner
Maximise marketing and promotional opportunities
Respond to customer requirements and generate solutions
Provide a pro-active sales and information service
Record and prepare daily accounts ensuring attention to detail
Actively perform security checks around the station
Promote and sell customers full range of ticket products
Handling large amounts of cash on a daily basis
Account for revenues received
Croydon Council Clocktower, Croydon February 2010 – July 2010
Front of House Assistant
Involved in stocking, replenishing and cleaning of sales areas, and handling of deliveries
Offering assistance and provided informative advice to customers
Increased presentational skills by updating sales display areas
Dealing with customer complaints in a professional manner
Providing excellent customer service
Serving customers at bar
Maintain a clean safe working environment
Cash up at the end of the day
Ensure all POS items are updated as required
All references are available upon request

2. Irvin Luchowa, London UK
Mobile: +44 7730432163 Email: Irvin.Luchowa@hotmail.co.uk
Assist customers with ticket office queries/purchases
Aramark Catering, High Holborn, London September 2009 – January 2010
Front of House Service Assistant
Deliver first class food and service to all customers on time
Involvement in stock taking process on a weekly basis
Follow all company food, health and safety guidelines whilst working under pressure to cater for customer’s
immediate needs
Greet customers as they enter/leave the canteen and assist with customer queries
Maintain cleanliness and excellent presentation of canteen area at all times
Maintain attention to detail regarding till operation
Potemkin Restaurant, Farringdon, London December 2008 – December 2009
Assistant Manager
Organised and managed large events, including corporate drinks, meetings for Russian businessmen and the
promotion of a World Tour Driver by liaising with client representatives to assess their needs and effective
planning and communication with staff, suppliers and others to ensure provision of a 5* service to clients
Marketing of restaurant by contacting local businesses and hotels and negotiating suitable discounts by
assessing potential return for the business and likelihood of regular bookings
Prioritisation of daily tasks to be undertaken including receiving deliveries and diary management
Stock check/replenishment by regularly reviewing current stock levels and consulting with other staff, and
contacting, or visiting suppliers where urgently required, to arrange for new stock. Further involved in
assessing value of stocks, developing an awareness of costs, and liaising with alternative suppliers in order to
minimise costs to business
Supervised bar, restaurant and kitchen staff by organising rotas on a weekly basis and overseeing their work.
Trained staff on operation of tills, provision of bar services and general customer services
Waiting on tables in bar area when understaffed, developing my ability to work under pressure
Making sure laundry completed every week for collection
Managed Fire Risk Assessments by regularly checking regulations have been met and ensuring general safety
of staff and clients by assessing risks and making sound judgments accordingly
Yahoo! Ltd, Shaftesbury Avenue, London August 2008– March 2009
Meeting Room Assistant
Provided facilities assistance in client offices for Chief Executive Officer and global representatives
Carried out minor furniture repairs, general joinery, minor flooring/carpet repairs.
Increased presentational skills and responsible for organising white boards & placing pictures as necessary
Liaised with facilities helpdesk and clients with regards to ongoing jobs as necessary
Regular consultation with sub contractors as necessary
Undertook general administrative duties including sorting and delivering post each morning and collecting and
franking post as necessary each afternoon, ready for collection by Royal Mail at specific time
Checked meeting rooms daily and organised as necessary for meetings
Ensured supplies for meeting rooms are replenished as necessary
Ensured all deliveries are logged and signed for on collection from staff member
Arranged couriers as necessary and provide reports as requested
Provided first line technical support with V/C units and presentation devices
Mercedes Benz, Beddington Cross, Croydon August 2007 – June 2008
Apprentice Vehicle Technician
Responsible for oil servicing
Increased knowledge and understanding of mechanics
Involved in providing technical hands on support, including changing of brake pads, disks and callipers
Regular record-keeping by filling out job cards on completion of jobs
Diagnosed faults by understanding of internal computer software and investigating queries
Carried out Vehicle Inspections by particular attention to detail and high analytical ability
Successfully undertook study and practical experience to qualify as a Motor Vehicle Technician, and developed
more specialised skill levels to include specialist plant, equipment (including horticultural), and LGVs
Gained understanding of the importance of implementing good health and safety practices
All references are available upon request