1. Skills
• Detail-oriented, efficient, and organized professional with
extensive experience in accounting systems.!
• Strong analytical and problem solving skills with the
ability to make well-thought-out decisions.!
• Excellent written and verbal communication skills.!
• Highly trustworthy, discreet, and ethical.!
• Resourceful in the completion of projects and effective at
multi-tasking.!
• A fast learner who can quickly understand and employ
new technologies and processes.
Administrative Assistant at
Stillwater Motors (2011-2014)
Served all accounts receivable functions including
invoicing, cash application, research and investigation of
chargebacks (including discrepancies), issuing credit and
debit memos, accounts receivable reconciliations,
responding to customer requests for documentation,
reviewing aging and trial balance reports to identify past
due accounts, collection calls, month-end account
resolution and documentation. !
• Monitored and recorded company expenses.!
• Provided telephone support.!
• Maintained up-to-date confidential client files.!
• Performed general office duties and administrative tasks.!
• Prepared bank deposits.!
• Maintained vehicle inventory.!
• Trained new employees for the positions of receptionist,
cashier, and office clerk. !
Sales and Delivery Coordinator at Stillwater
Motors (2010-2011)
• Set sales meetings and appointments.!
• Responded to online on telephone queries.!
• Liaised between departments to provide support during
sales activities.!
• Assisted with coordination of car shows.!
• Prepared vehicles for deliveries.!
• Educated customers about their vehicles and warranties.
Neli Petkova !
nelkap.petkova@gmail.com Eagan, MN 347-602-3913
Cashier at
Stillwater Motors (2009-2010)
• Handled cash transactions and issued receipts.!
• Posted customer payments by recording cash, checks,
and credit card transactions.!
• Assisted customers with clerical tasks such as scanning
documents and calculating account changes.!
• Handled returns and issued refunds.!
• Carefully accounted for and documented the register's
cash balance at the beginning and end of shift.!
• Regularly learned the in-depth details of rental
agreements for periodic policy changes. Communicated
with customers about terms and answered questions.!
Receptionist at
Stillwater Motors (2009-2010)
• Answered, screened, and directed inbound phone calls.!
• Performed general administrative duties including
scheduling meetings and appointments, faxing, and
mailing.!
• Took verbal and written messages and delivered them
efficiently to the desired department or individual.!
• Accepted letters and packages delivered to the front desk
and distributed them to the appropriate staff.!
• Handled delicate customer interactions regarding special
requests and complaints.!
• Maintained a neat, tidy, and pleasant appearance and
environment in the reception area.!
Volunteer Work (2011-2014)
Long term volunteer promoting and facilitating ballroom
dancing in the Twin Cities with national organizations such
as USA Dance and U Partner Dance.!
• Planned advertising strategies for regular events!
• Designed and distributed digital ad campaigns and
presentations!
• Organized and trained volunteers to promote special
events
Work History
Qualifications
• Microsoft Office (Word, Excel, Powerpoint, Outlook)!
• Business management and accounting software
(including Reynolds&Reynolds)!
• Fluent in English and Bulgarian !
• Certified Title Professional!
Education
2011- Present ! Economics major at Metropolitan State
! University, St. Paul, MN
Career Profile