Consumer-driven social communication technologies — like blogs, wikis and instant messaging - are now helping business people to collaborate in new ways, with the organisations that adopt them internally being dubbed “Enterprise 2.0”. Learn about the impact of these social software tools inside your organisation and the implications for existing business information systems. This presentation was made at the Australian Institure of Management (AIM) on 11th October, 2006 in Canberra, Australia. Note: Some changes to the first few slides have been made from the original presentation to provide context for the remainder of the slides.

1. Rebooting the Enterprise James Dellow Senior Consultant – Information & Knowledge Management

5. How has the WWW responded to Extreme Data? Adapted from: Tim O'Reilly/O’Reilly Media “ Social Software” Web 2.0

6. RSS Wikis Blogs Instant Messaging Social Networking Podcasting Peer-2-Peer User Generated Content Bookmarking Tagging

8. What is a blog? More detail Links to other content (outside or inside the blog) RSS feed of recent posts “ Tags” (folksonomy) Comments – made by visitors to the blog Submit to social bookmarking and social new sites

11. What about Tagging?

12. How we tap into the “Longtail” with social software WWW RSS Reader Search & Bookmark Contribute

13. Inside the firewall now (in many large enterprises) Outlook Intranet Published Information Other Information Other Systems My Email My Information Other Email Approver Where is the longtail?

16. Source: http://wikipedistik.de/survey/results.html People Technology Process

17. Future State? Convergence or bridging of Enterprise 2.0 with existing “formal” information structures

18. Future State? Web 2.0 follows social software into the enterprise

19. IT Dept. Enterprise Individuals Records, Transactions Documents, Messages Volume Interactions, Relationships Multi-media communications Things Vehicles, Machines, Products, Objects, Locations Dispersed - Less Control Centralized - High Control An information explosion is underway! Pervasive data collection

20. Watching consumer trends like mashups

21. What can you do right now?

22. The Last Word “ Time is really the only capital that any human being has and the thing that he can least afford to waste or lose...” - The Wizard of Menlo Park (aka Thomas Edison)

23. Experience. Results. James Dellow, Senior Consultant - Information & Knowledge Management 0434 562 507 or jdellow@csc.com Leading Edge Forum: http://lef.csc.com/ Personal blog: http://chieftech.blogspot.com/