Presented at #govcampau on 10th September, 2011. For slide 3, I ran a short brainstorming session about what those users might want from Gov 2.0, particularly during particular life events. The three examples highlight how our concept of Gov 2.0 should take into account what happens at the front line (the edge) of solving problems and helping people. A video recording of this presentation should be available later. Some of the images used in this presentation are published according to their individual Creative Commons license as noted in slide 3.