This document outlines the key concepts and recommendations from Australia's Taskforce on Government 2.0 and Project 8 regarding implementing online engagement strategies for government. It discusses the challenges of adopting more collaborative approaches and introduces an engagement framework and process for designing online solutions. Guidelines are provided around community management, roles, policies, and example use cases to assist government agencies in establishing an online presence and engaging with the public.

1. Remixing Gov 2.0

2. What is Government 2.0?

3. June 2009

4. The Taskforce’s Agenda for Gov 2.0

5. December 2009
“Government 2.0 will not be
easy for it directly challenges
some aspects of established
policy and practice within
government.”

6. “Project 8”

7. Contents
1. Designing an online
engagement
2. Community Management
How-To
3. Roles, Competencies and
Policies
4. Online Engagement Use
Cases and Model Examples

8. Online Engagement Framework
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9. Engagement Cycle and Community Management Stages
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10. Web 2.0 Technology Types
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11. Online Engagement SoluAon Design Process
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12. Edit -> Remix -> Improve

13. • Other #BCC2010 sessions you may enjoy:
• Technology & Social Innovation
• SI Camp Brain Storm
• Local Community Engagement
• Gov 2.0 through the Lobby Lens
• Deliberating Democracy
• Want to be interviewed? Come find
me.

14. More info...
• www.headshift.com
• twitter.com/chieftech
• http://chieftech.com.au/
• james.dellow@headshift.com

15. Image Acknowledgements
• Screenshot from Us Now http://www.usnowfilm.com/
• Web2.0 mosaic http://www.flickr.com/photos/
38733412@N00/2053289691/
• Minister Lindsay Tanner announces Gov 2.0 Taskforce http://
www.flickr.com/photos/62428481@N00/3651218605/
• Blog: Writing our own Us Now story http://www.pool.org.au/blog/
pool_team/writing_our_own_us_now_story
• Lego people http://www.flickr.com/photos/joeshlabotnik/305410323/
• Note: Taskforce and Project 8 materials are all licensed under a
Creative Commons Attribution 2.5 Australia License.