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I CAN DO IT ALL BY MYSELF  : Exploring new roles for libraries and  mediating technologies in addressing the  DIY mindset ...
I CAN DO IT  ALL BY MYSELF – part I.: Exploring new roles for libraries and mediating technologies inaddressing the DIY mi...
Great Library of Alexandria                   - WikipediaLibraries,what has happened to them ?
Open stacks / browsing/circulation
Library catalog
DIY searching for end-userswas once radical…
DeLaMare Science and                    Engineering Library of Univ.                    of Nevada, Reno                   ...
“Using the Self-Checkout machines” –                  Multinoma County Library (Flickr)Self-service for convenience
Open library metadata
Patrons,what has happened to them?
• Information consumers who are •   Smarter •   More empowered •   More independent •   More efficient •   More trained • ...
What does that mean toacademic libraries?
• “According to the ARL statistics, the number of reference transactions went down by more than 50-60 % since 1995.”     -...
Decreasing circulation
• “Unless current patterns change, by 2020 university libraries will no longer have circulation desks.”  -   Kurt, Will. 2...
• Ask-an-expert sites (e.g., WikiAnswers) showed the  largest five- year growth—136% increase. The  frequency of use incre...
• In the era of information scarcity  • Information was hard to find, obtain, access.• This problem is solved by librarian...
Traditional library services        are designed          to solve   information scarcity       by mediation.
But now,information is abundant.And we are so much more  capable informationconsumers with the Web.
• “You‟re pretty good at helping  me, thanks, but I‟d really prefer to do  more things by myself- and by the  way, you don...
• Not unique to library use• Common phenomenon influenced by the automation of  everyday service that we experience as a c...
DIY Internet Radio Station
• Avoiding contact with the library staff unless  necessary• Using an alternative to traditional library services• Giving ...
•   Self-checkout machines•   Drive-through windows•   Vending machines with books and DVDs•   Self-registration for libra...
But our main message    is unchanged.“Come to the Library !” “Talk to Librarians !”
•   „Ask a Librarian‟•   Reference desk•   Classroom instruction•   Literature search•   Library workshop“ Let us help you...
• Attractions to draw more people to the  library?  • E-book readers, Starbucks, 3D printer…• Improve the library‟s physic...
• Help is less and less sought out where  information is abundant.  •   “Can I just figure thist out by myself?”  •   ”Do ...
• Interaction-oriented service is likely to to be received  poorly because patrons are less likely to initiate it.• Librar...
Why?       Because now,what is precious and scarce              is         informationpeople’s time and attention.
• “I don‟t think education is about centralized  instruction anymore; rather, it is the process  establishing oneself as a...
Now: Mediate when & where?
Library as a warehousePassive help center      (Kim, 2011a)
Be where people are.Be sought after; don’t run after.            Photo from Flickr: http://www.flickr.com/photos/jamescrid...
Circulate books & journals.           Look up things that are had to find.                 Help then when asked    Teach t...
Let’s show beautiful andawesome things instead.         Photo from Flickr: http://www.flickr.com/photos/10422334@N08/45482...
DeLaMare Science andEngineering Library of Univ.of Nevada, Reno- FacebookReal people are inside &outside the library space
Digestible bits of knowledge
Enrich everyone’sinformation ecosystem
Package info & dataas a meaningful connection
Transform information intomeaning & knowledge
• Part II (Tod): How can libraries respond to  the changing user behavior and expectations  to draw in and energize the us...
Part II & Part III
•   Anderson, Rick. 2011. “The Crisis in Research Librarianship.” Journal    of Academic Librarianship 37 (4): 289-290.•  ...
•   Kim, Bohyun. 2011b. “Research Librarianship in Crisis: Mediate    When, Where, and How?” ACRLog.    http://acrlog.org/...
I CAN DO IT  ALL BY MYSELF – part II.Exploring new roles for libraries and mediating technologies inaddressing the DIY min...
This was the reality ofDeLaMare Library.
                                                                                                                         ...
Radical measures?
•      “      ”••After two years:
Key: relocated staff offices 4.
Positioning staff to “bea node in their network” 5.
Views frommy desk on the 3 rd floor…
security device:Left behind: a microkitchen.
A coffee shop?
Fundamental:               “   ”
’Create and leveragecontact opportunities.
Recent additions:Sparkfun Inventer kits
Recent additions:3D printers & scanner
Recent additions:button makers
•                    ••    ••••    •    •    •Additional development:
A few of the guidelines6:
Draw in and energizeusers of the physical library.             Image credit: rumpleteaser, “Kid in a Candy Store”, , licen...
Added over 2,500 squarefeet of whiteboard walls.
Created semi-private collaboration areas.
A whiteboard wallcompetition on FaceBook?
“                ”Going deeper:communities of practice.
• • • • • • •Nurture them!
Give them somethingto talk to you about.
Could turn into atraditional library event…
or an outing onthe University Quad...
with several hundred studentsand faculty participating.
Rules of engagement:
Expressions ofHomelessness exhibit.
WordPress WordCamp.Image credit: thekevinjones, (June 5, 2011). Wordamp, Reno 2011. All rights reserved. Retrieved June 5,...
Pi day.
Rube-Goldbergmachine competition.
Locksport workshop.
“               ”     “          ’                   ”    The key:
Okay, that’s great – forthe people who come in tothe library.What about everyone else?
I CAN DO IT   ALL BY MYSELF – part III.Exploring new roles for libraries and mediating technologies inaddressing the DIY m...
pinboard.in/u:jasonclark/t:ala2012-diypinboard.in tag for links
• What about users that don’t come into the  building?  • Libraries are passive  • Users are active• Building engaging too...
Traditional library services      are designed to           solve   information scarcity       by mediation.
• In economics, disintermediation is the  removal of intermediaries in a supply chain:  "cutting out the middleman".  • en...
DIY – “Do It Yourself” Ian MacKaye, Punk Rocker and DIY Patron Saint
DIY – “Do It Yourself”
• “…recorded their own music, produced  albums and merchandise, distributed their  works and often performed basement show...
• DIY as part of Internet Culture   • Make Magazine    • makezine.com   • Skillshare    • www.skillshare.com • We work in ...
DIY Libraries
What about apps and tools that create and support      DIY behavior?
• WikiAnswers  • wiki.answers.com• Direct Me NYC: 1940  • directme.nypl.org• Whats on the Menu?  • menus.nypl.org• Patron ...
Crowdsourcing
Crowdsourcing
• The Student Research Pad (draft)    • www.stephenfrancoeur.com/digitalreference/2012/04/02/the-      student-research-pa...
Research & Citation Management
• University of Michigan Library Bookmarklets   • www.lib.umich.edu/mlibrary-labs • LibX toolbar   • libx.org • NCSU Quick...
Extending Search
Converting traditional     services?What are the new "app"   opportunities?
• twitterbots, chatbots, statbots   • Chatbot - University of Nebraska Library     • dx.doi.org/10.1108/07378831211213238 ...
(new) Ready Reference
• Gimme (Scottsdale Public Library)  • gimme.scottsdalelibrary.org • BookMeUp  • www.lib.montana.edu/beta/bookme(new) Read...
(new) Reader’s Advisory
• Data mining social media  • andyburkhardt.com/2010/02/12/ambient-    awareness-in-twitter-for-reference  • andyburkhardt...
(new) Outreach
• Range Science Information System (RSIS)   • rangescience.info • Experts creating a digital "bookshelf"(new) Digital Coll...
(new) Digital Collections
• Patron Driven Acquisition   • scholarlykitchen.sspnet.org/2011/05/31/wha     t-patron-driven-acquisition-pda-does-and-  ...
(new) Collection Development
• Sorting databases based on popularity   (clickthrough analytics)  • www.lib.montana.edu/resources/popular.ph    p(new) C...
(new) Content Selection
• Real-time Instruction   • bit.ly/zA9DCf   • americanlibrariesmagazine.org/columns/pra     ctice/guide-side • "Guide on t...
(new) Instruction
• New job duties, New staffing models • Realignment of personnel • Look for public service + tech service   collaborations...
Takeaways & Next Steps
• Bookmarklets • www.lib.montana.edu/~jason/files/bookmark   lets• AskREF • www.lib.montana.edu/~jason/files/question-   p...
Twitter Hashtag #diyQuestions?
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I CAN DO IT ALL BY MYSELF: : Exploring new roles for libraries and mediating technologies in addressing the DIY mindset of library patrons

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Presentation given at the American Library Association Annual Conference, Anaheim, CA. June 23, 2012.

Speaker: Bohyun Kim, Digital Access Librarian, Florida International University
Speaker: Jason Clark, Head of Digital Access and Web Services, Montana State University Libraries
Speaker: Patrick T. Colegrove, Head, DeLaMare Science & Engineering Library, University of Nevada, Reno

More program details: http://ala12.scheduler.ala.org/m/node/806

Published in: Technology, Education
  • Bohyun - I wonder if you've seen application or development of Reflectance Transformation Imaging collections in libraries - I'm aware of certain exhibitions, and the Smithsonian's squeezes collection, but I'm specifically interested in how patrons (students, faculty, researchers) have used these digital assets once they become available in a library's online offerings. Thoughts? Examples? --By the way, YOU ROCK!!!--
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  • Thanks Rachel! Glad to hear that it is useful. : )
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  • This is a GREAT presentation, and full of inspiring ideas! Thanks for putting this together!
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I CAN DO IT ALL BY MYSELF: : Exploring new roles for libraries and mediating technologies in addressing the DIY mindset of library patrons

  1. I CAN DO IT ALL BY MYSELF : Exploring new roles for libraries and mediating technologies in addressing the DIY mindset of library patrons American Library Association Annual Conference. Anaheim, CA. 2012. Speakers: Bohyun Kim, Patrick T. Colegrove, Jason Clark.http://www.flickr.com/photos/marielamuse/7341089880/
  2. I CAN DO IT ALL BY MYSELF – part I.: Exploring new roles for libraries and mediating technologies inaddressing the DIY mindset of library patronsBohyun Kim, Digital Access LibrarianFlorida International University Medical Libraryhttp://bohyunkim.net @bohyunkim (Twitter)http://www.slideshare.net/bohyunkim (Slides)American Library Association Annual Conference, Anaheim, CA. June 23, 2012.#ala12 #diy
  3. Great Library of Alexandria - WikipediaLibraries,what has happened to them ?
  4. Open stacks / browsing/circulation
  5. Library catalog
  6. DIY searching for end-userswas once radical…
  7. DeLaMare Science and Engineering Library of Univ. of Nevada, Reno - FacebookLibrary spacechanged for collaboration
  8. “Using the Self-Checkout machines” – Multinoma County Library (Flickr)Self-service for convenience
  9. Open library metadata
  10. Patrons,what has happened to them?
  11. • Information consumers who are • Smarter • More empowered • More independent • More efficient • More trained • More dedicated • More impatient • More demandingWe are now…
  12. What does that mean toacademic libraries?
  13. • “According to the ARL statistics, the number of reference transactions went down by more than 50-60 % since 1995.” - Anderson, Rick. 2011. “The Crisis in Research Librarianship.” Journal of Academic Librarianship 37 (4): 289-290.Decreasingreference requests
  14. Decreasing circulation
  15. • “Unless current patterns change, by 2020 university libraries will no longer have circulation desks.” - Kurt, Will. 2012. “The End of Academic Library Circulation?” ACRL TechConnect. http://acrl.ala.org/techconnect/?p=233User behavior has changed
  16. • Ask-an-expert sites (e.g., WikiAnswers) showed the largest five- year growth—136% increase. The frequency of use increased as well. The majority of college students who used these sites did so on an as- needed basis in 2005; now 30% search for answers at least monthly.• College students are asking experts for help; are they asking librarians? Our survey results indicate that only a few are using online librarian question services— 10% in 2010 vs. 8% in 2005. The number of academic libraries offering online reference services increased more than 10% from 2004 to 2008 (NCES). - OCLC Report - Perceptions of Libraries 2010, pp.52-54.Users prefer self-serviceeven in reference /research
  17. • In the era of information scarcity • Information was hard to find, obtain, access.• This problem is solved by librarians‟ mediation. • Libraries identify, acquire, organize, and provide access to information. • Mediation by librarians was necessary for identifying and accessing hard-to-find information efficiently. • Great value was created by the mediation between library patrons and library staff.Old paradigm
  18. Traditional library services are designed to solve information scarcity by mediation.
  19. But now,information is abundant.And we are so much more capable informationconsumers with the Web.
  20. • “You‟re pretty good at helping me, thanks, but I‟d really prefer to do more things by myself- and by the way, you don‟t make that very easy for me.” - Matthews, Brian. 2011. “Helping patrons help themselves,” Chronicle of Higher Education Blog Network. http://chronicle.com/blognetwork/theubiquitouslibrarian/2011/10/13 /are-we-in-the-diy-era-helping-patrons-help-themselves/DIY – Users’ mindset today
  21. • Not unique to library use• Common phenomenon influenced by the automation of everyday service that we experience as a consumer.• WWW + Knowledge = DIY • Who knows more about how to best print your digital photo? You or the person at Walgreens photo service? • Can you file tax yourself rather than hiring an accountant? Yes, and it might be faster and more convenient!• The line between experts and hobbyists is becoming more and more blurry. • Example: Etsy, Flickr, Instagram, etc.DIY mindset - background
  22. DIY Internet Radio Station
  23. • Avoiding contact with the library staff unless necessary• Using an alternative to traditional library services• Giving up on time-consuming procedures• Prefers self-service• Practicing „Satisfice‟• Wanting to learn by doing, not by sitting and listening• Appreciation for tools that help them do the things that they want to do by themselves (e.g. LibX)DIY user behavior at libraries
  24. • Self-checkout machines• Drive-through windows• Vending machines with books and DVDs• Self-registration for library cards• Self-scheduling group study room and computer use• Self-pickup of holds• Self-directed printing• Self-service course reserves management by faculty• Convenience and empowerment for patrons• Staff efficiency for librariesMoving in the right direction…
  25. But our main message is unchanged.“Come to the Library !” “Talk to Librarians !”
  26. • „Ask a Librarian‟• Reference desk• Classroom instruction• Literature search• Library workshop“ Let us help you.”(=Go through us/ gatekeeping)
  27. • Attractions to draw more people to the library? • E-book readers, Starbucks, 3D printer…• Improve the library‟s physical space?• Create more contact opportunities online? • Ask a Librarian, Text a Librarian! • Embedded into the curriculum • Librarian presence in the LMS • More classroom instructionStill operatingin the old paradigm
  28. • Help is less and less sought out where information is abundant. • “Can I just figure thist out by myself?” • ”Do I have time for this?” • “Is this something I must go through?” • “Can I do it later?” • “It sounds boring… ”Lukewarm responses …
  29. • Interaction-oriented service is likely to to be received poorly because patrons are less likely to initiate it.• Librarians‟ mediation or assistance is often not necessary for library patrons identifying and accessing information.• And if any information system requires human mediation or instruction, that may well make a patron think that the system is inefficient.• Users expect efficient systems that allow them to serve themselves to meet their information needs. Kim (2011b).In spite of our best intentions
  30. Why? Because now,what is precious and scarce is informationpeople’s time and attention.
  31. • “I don‟t think education is about centralized instruction anymore; rather, it is the process establishing oneself as a node in a broad network of distributed creativity.” - Ito, Joichi. 2011. “In an Open-Source Society, Innovating by the Seat of our Pants.” The New York Times. http://www.nytimes.com/2011/12/06/science/joichi-ito- innovating-by-the-seat-of-our-pants.html?_r=1Learning is changing…
  32. Now: Mediate when & where?
  33. Library as a warehousePassive help center (Kim, 2011a)
  34. Be where people are.Be sought after; don’t run after. Photo from Flickr: http://www.flickr.com/photos/jamescridland/613445810/
  35. Circulate books & journals. Look up things that are had to find. Help then when asked Teach them proper research resources & methods.Old paradigm: no longer relevant
  36. Let’s show beautiful andawesome things instead. Photo from Flickr: http://www.flickr.com/photos/10422334@N08/4548288966/
  37. DeLaMare Science andEngineering Library of Univ.of Nevada, Reno- FacebookReal people are inside &outside the library space
  38. Digestible bits of knowledge
  39. Enrich everyone’sinformation ecosystem
  40. Package info & dataas a meaningful connection
  41. Transform information intomeaning & knowledge
  42. • Part II (Tod): How can libraries respond to the changing user behavior and expectations to draw in and energize the users of the physical library space ?• Part III (Jason): How to leverage technology to create opportunities for mediation and dis- mediation opportunities that the library users online would welcome ?Examples: physical /virtual
  43. Part II & Part III
  44. • Anderson, Rick. 2011. “The Crisis in Research Librarianship.” Journal of Academic Librarianship 37 (4): 289-290.• Dempsey, Beth. 2010. "Do-It-Yourself Libraries." Library Journal 135, no. 12: 24-28.• Harvard Library Open Data, http://openmetadata.lib.harvard.edu/• Hoppenfeld, Jared, and Wendi Arant-Kasper. 2010. "Do-It-Yourself for Course Reserves: A Student-Driven Service in an Academic Library." Journal Of Interlibrary Loan, Document Delivery & Electronic Reserves 20, no. 5: 353-361.• Ito, Joichi. 2011. “In an Open-Source Society, Innovating by the Seat of our Pants.” The New York Times. http://www.nytimes.com/2011/12/06/science/joichi-ito-innovating- by-the-seat-of-our-pants.html• Kim, Bohyun. 2011a. “Beyond the Middlemen and the Warehouse Business.” Library Hat. http://www.bohyunkim.net/blog/archives/1361References
  45. • Kim, Bohyun. 2011b. “Research Librarianship in Crisis: Mediate When, Where, and How?” ACRLog. http://acrlog.org/2011/08/01/research-librarianship-in-crisis- mediate-when-where-and-how• Kurt, Will. 2012. “The End of Academic Library Circulation?” ACRL TechConnect. http://acrl.ala.org/techconnect/?p=233• Matthews, Brian. 2011. “Helping patrons help themselves,” Chronicle of Higher Education Blog Network. http://chronicle.com/blognetwork/theubiquitouslibrarian/2011/10/13 /are-we-in-the-diy-era-helping-patrons-help-themselves/• NYPL Lab, What‟s on the Menu? http://menus.nypl.org/• NYPL Lab, Direct Me NYC 1940. http://directme.nypl.org/• OCLC, 2010. OCLC Report - Perceptions of Libraries. http://www.oclc.org/reports/2010perceptions.htm• Gorae_bot in Twitter. http://twitter.com/gorae_botReferences (cont…)
  46. I CAN DO IT ALL BY MYSELF – part II.Exploring new roles for libraries and mediating technologies inaddressing the DIY mindset of library patrons
  47. This was the reality ofDeLaMare Library.
  48.   We simply couldn’t afford the traditional approach.1Derived from reports generated June 2, 2012, using the CANID Interactive Reporting System on the University of Nevada, Reno, Institutional Analysis website at
  49. Radical measures?
  50. • “ ”••After two years:
  51. Key: relocated staff offices 4.
  52. Positioning staff to “bea node in their network” 5.
  53. Views frommy desk on the 3 rd floor…
  54. security device:Left behind: a microkitchen.
  55. A coffee shop?
  56. Fundamental: “ ”
  57. ’Create and leveragecontact opportunities.
  58. Recent additions:Sparkfun Inventer kits
  59. Recent additions:3D printers & scanner
  60. Recent additions:button makers
  61. •   •• •••• • • •Additional development:
  62. A few of the guidelines6:
  63. Draw in and energizeusers of the physical library. Image credit: rumpleteaser, “Kid in a Candy Store”, , licensed under creative commons Attribution2.0 Generic (CC BY). Retrieved June1, 2012, from http://www.flickr.com/photos/rumpleteaser/6062575030/sizes/l/in/photostream/
  64. Added over 2,500 squarefeet of whiteboard walls.
  65. Created semi-private collaboration areas.
  66. A whiteboard wallcompetition on FaceBook?
  67. “ ”Going deeper:communities of practice.
  68. • • • • • • •Nurture them!
  69. Give them somethingto talk to you about.
  70. Could turn into atraditional library event…
  71. or an outing onthe University Quad...
  72. with several hundred studentsand faculty participating.
  73. Rules of engagement:
  74. Expressions ofHomelessness exhibit.
  75. WordPress WordCamp.Image credit: thekevinjones, (June 5, 2011). Wordamp, Reno 2011. All rights reserved. Retrieved June 5, 2012, from http://www.flickr.com/photos/58403583@N04/sets/72157626772664855/
  76. Pi day.
  77. Rube-Goldbergmachine competition.
  78. Locksport workshop.
  79. “ ” “ ’ ” The key:
  80. Okay, that’s great – forthe people who come in tothe library.What about everyone else?
  81. I CAN DO IT ALL BY MYSELF – part III.Exploring new roles for libraries and mediating technologies inaddressing the DIY mindset of library patronsJason ClarkHead of Digital Access & Web ServicesMontana State University LibraryAmerican Library Association Annual Conference, Anaheim, CA. 2012
  82. pinboard.in/u:jasonclark/t:ala2012-diypinboard.in tag for links
  83. • What about users that don’t come into the building? • Libraries are passive • Users are active• Building engaging tools and online experiencesNew Paradigm
  84. Traditional library services are designed to solve information scarcity by mediation.
  85. • In economics, disintermediation is the removal of intermediaries in a supply chain: "cutting out the middleman". • en.wikipedia.org/wiki/DisintermediationDisintermediation
  86. DIY – “Do It Yourself” Ian MacKaye, Punk Rocker and DIY Patron Saint
  87. DIY – “Do It Yourself”
  88. • “…recorded their own music, produced albums and merchandise, distributed their works and often performed basement shows in residential homes rather than at traditional venues to secure freedom in performance.” • en.wikipedia.org/wiki/DIY_ethicDIY – “Do It Yourself”
  89. • DIY as part of Internet Culture • Make Magazine • makezine.com • Skillshare • www.skillshare.com • We work in a medium that facilitates DIYDIY and the Internet
  90. DIY Libraries
  91. What about apps and tools that create and support DIY behavior?
  92. • WikiAnswers • wiki.answers.com• Direct Me NYC: 1940 • directme.nypl.org• Whats on the Menu? • menus.nypl.org• Patron Driven Acquisition • scholarlykitchen.sspnet.org/2011/05/31/what-patron- driven-acquisition-pda-does-and-doesnt-mean-an-faqCrowdsourcing
  93. Crowdsourcing
  94. Crowdsourcing
  95. • The Student Research Pad (draft) • www.stephenfrancoeur.com/digitalreference/2012/04/02/the- student-research-pad/ • Surfacing scholarly community activity • www.lib.montana.edu/resources/popular.php • realtime.easybib.com • Mendeley, Academia.edu, Zotero, scholr.lyResearch & Citation Management
  96. Research & Citation Management
  97. • University of Michigan Library Bookmarklets • www.lib.umich.edu/mlibrary-labs • LibX toolbar • libx.org • NCSU QuickSearch (metasearch results) • www.lib.ncsu.edu/search/?q=laser • www.lib.ncsu.edu/search/about.htmlExtending Search
  98. Extending Search
  99. Converting traditional services?What are the new "app" opportunities?
  100. • twitterbots, chatbots, statbots • Chatbot - University of Nebraska Library • dx.doi.org/10.1108/07378831211213238 • Statbot - Florida State University Library • journal.code4lib.org/articles/85(new) Ready Reference
  101. (new) Ready Reference
  102. • Gimme (Scottsdale Public Library) • gimme.scottsdalelibrary.org • BookMeUp • www.lib.montana.edu/beta/bookme(new) Reader’s Advisory
  103. (new) Reader’s Advisory
  104. • Data mining social media • andyburkhardt.com/2010/02/12/ambient- awareness-in-twitter-for-reference • andyburkhardt.com/2012/04/25/puppies-in-the- library-and-social-media(new) Outreach
  105. (new) Outreach
  106. • Range Science Information System (RSIS) • rangescience.info • Experts creating a digital "bookshelf"(new) Digital Collections
  107. (new) Digital Collections
  108. • Patron Driven Acquisition • scholarlykitchen.sspnet.org/2011/05/31/wha t-patron-driven-acquisition-pda-does-and- doesnt-mean-an-faq(new) Collection Development
  109. (new) Collection Development
  110. • Sorting databases based on popularity (clickthrough analytics) • www.lib.montana.edu/resources/popular.ph p(new) Content Selection
  111. (new) Content Selection
  112. • Real-time Instruction • bit.ly/zA9DCf • americanlibrariesmagazine.org/columns/pra ctice/guide-side • "Guide on the Side", a tutorial created for JSTOR by University of Arizona librarians(new) Instruction
  113. (new) Instruction
  114. • New job duties, New staffing models • Realignment of personnel • Look for public service + tech service collaborations • This is a great opportunity! • We all have some role to play; it just might be a new role.Takeaways & Next Steps
  115. Takeaways & Next Steps
  116. • Bookmarklets • www.lib.montana.edu/~jason/files/bookmark lets• AskREF • www.lib.montana.edu/~jason/files/question- point• BookMeUp • www.lib.montana.edu/~jason/files.phpCode Samples
  117. Twitter Hashtag #diyQuestions?

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