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Facing Change: Tweak or Transform?

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Facing Change: Tweak or Transform?

  1. 1. Bohyun Kim Associate Professor, ScholarlyTechnology University of Rhode Island Libraries http://bohyunkim.net | @bohyunkim IOLUG 35th Anniversary Fall Program Keynote, Indianapolis IN, Oct. 13, 2017.
  2. 2. Change
  3. 3. https://www.flickr.com/photos/quinnanya/4823442859
  4. 4. https://www.flickr.com/photos/worldbank/8778796109
  5. 5. In the innovation scale of 1 – 5…
  6. 6. Useful > Usable > Desirable
  7. 7. Relevant > Intuitive > Delightful
  8. 8. Functional > Cognitive > Emotional
  9. 9. Meaningful & Memorable Experience
  10. 10. https://www.flickr.com/photos/daquellamanera/3236304985
  11. 11. https://www.flickr.com/photos/visitflanders/7506404204
  12. 12. Innovate
  13. 13. https://www.flickr.com/photos/martin_addison/2299549433/
  14. 14. “Can We Build a Cool Building without A/C?”
  15. 15. http://www.mickpearce.com/works/office-public-buildings/eastgate- development-harare/
  16. 16. https://www.youtube.com/watch?v=VIKYjriWgiY
  17. 17. https://inhabitat.com/building-modelled-on-termites-eastgate-centre-in-zimbabwe/
  18. 18. https://inhabitat.com/building-modelled-on-termites-eastgate-centre-in-zimbabwe/
  19. 19. Defer judgment.
  20. 20. Embrace a constraint.
  21. 21. Design Thinking is Integrative Thinking.
  22. 22. https://www.fastcodesign.com/90145597/how-a-pair-of-orange-scissors-made-design-history
  23. 23. https://www.flickr.com/photos/kabetojamaicafotografia/9957889764
  24. 24. Need > Demand > Profit
  25. 25. http://www.ocregister.com/2007/07/31/shimano-peddles-new-bike/
  26. 26. Design Thinking for Innovation • Human-centered exploration of the problem through empathy, experimentation, and prototyping, which creates a better solution - better UX.
  27. 27. Need > Demand > Social Impact
  28. 28. https://www.givedirectly.org/
  29. 29. Social Entrepreneurship • AKA “social design,” “creative entrepreneurship, ” “social innovation” • Social impact + Business goals • Social venture capital
  30. 30. http://www.pallottateamworks.com/financial_netincome.php
  31. 31. http://acumen.org/our-investments/
  32. 32. https://www.flickr.com/photos/visitflanders/7506404204 Design Thinking + Social Entrepreneurship + Libraries Greater Social Impact + Business Goals
  33. 33. Add Technology https://www.technologyreview.com/lists/technologies/2017/
  34. 34. Breakthrough Technologies • Robotics • 3D printing (Tissues & Organs) • CRISPR/Cas9 • Self-driving cars • Quantum computing • IoT, nanotechnology, biotechnology, materials science, energy storage • Artificial intelligence
  35. 35. Technology’s Economic Impact on People • Income/wealth inequality & Job automation • “Gig economy” • “The Second Machine Age” • “The Fourth Industrial Revolution” • Machines taking over physical labor and mental labor • Artificial intelligence
  36. 36. https://blogs.nvidia.com/blog/2016/07/29/whats-difference-artificial-intelligence-machine-learning-deep-learning-ai/
  37. 37. https://www.amchkg.com/shileiblog/2017.1.4deep-learning
  38. 38. https://yewno.com/edu/concept/102e6bf8445dff7c922e1cc4e997ebf3
  39. 39. https://www.technologyreview.com/s/604087/the-dark-secret-at-the-heart-of-
  40. 40. https://www.aclu.org/blog/privacy-technology/pitfalls-artificial-intelligence-decisionmaking-highlighted-idaho-aclu-case
  41. 41. http://explainableai.com/
  42. 42. Library Innovation in the Age of Artificial Intelligence • VUI (Voice User Interface), facial recognition, Chatbot … • Automated abstract & Indexing • Automated information discovery & retrieval • Automated decision-making • Verification, validation, evaluation • How to collaborate effectively (with people & machines)
  43. 43. Design Thinking for Innovation • Defer judgement. • Leverage constraints.
  44. 44. The Goal of Innovation • Better UX • Delight • Autonomy • Achievement • Purpose
  45. 45. Libraries + AI + Social Design = Better UX + Greater Social Impact?
  46. 46. Thank you! Image by @teenybiscuit in Twitter.

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