1. Resume
Ashish Rishi
6-H, Partap Nagar,
Patiala, Punjab-147001.
Tele:- 9872801304, 9041252588
Ashishrishi1@gmail.com
Executive summary:
Strong transformational leadership expertise in the field of administration by engaging and driving large teams to
produce differential results. Lead the teams with different methods to ensure the maximum output. This was
achieved successfully at Dell international services India limited and Mount Litera Zee School.
Strengths:
Strong communication, Motivation, Mentoring and Monitoring, Planning and operations, Time & money
management & team building.
Professional Development:
• Officer like qualities, team building, situation reaction and military planning trained by Indian Air Force
Academy, Dundigal, Hydrabad, India in 2004.
• Service selection board exercise experienced.
• Lead the security team accompanied by Indian commando force unit for first ever Punjab Indo-Pak games
• Participated in skill enhancement & team building exercise conducted by Mr. Michal Dell at Dell
international services India ltd Gurgaon in 2008 and was the part of the winning team
• Team member to represent Dell Gurgaon site in Hydrabad as pilot process governor of CISS (Complex issue
simple solution)
• Dell certified system expert and top sales scorer of consecutive three quarter for year 2008 and 2009 at Dell
international services India ltd
• Participated in the seminar on “Social responsibility” organized by human rights organization, North Zone
• Won the British council’s International school award for the school.
Professional Experience:
Administration Manager from August 2013 onwards
Mount Litera Zee School, Patiala. (Company owned and company operated school by Essel Group)
Working as an Administration Manager of Mount Litera Zee School, Patiala, Punjab. First corporate school of Patiala .
A new extension of Essel Group . India’s 2nd
largest and fastest growing school chain. Managing the staff of thirty
teaching staff, sixty non-teaching staff, sixteen school busses and routes . Reporting to principal and business head at
head office located in Mumbai.

2. Roles and Responsibilities:
People Management:
• Stream lining the work and managing the complete setup of 32 Teaching and 60 Non-teaching staff
(Including housekeeping and transport)
• HR generalist for local school staff and reporting to HR head in head office, Mumbai.
• Set up the code of conducts and other discipline guidelines for teachers, students, non-teaching staff,
drivers, housekeeping and security staff.
• Maintaining the coordination between the teaching and non-teaching staff
• Keep a day to day record of the staff as per instructions from HO
• Attendance, leaves and staff’s personal file record management
• Responsible to resolve the queries of the staff pertaining to their salary & attendance.
• Responsible to fulfill the requirement of the staff pertaining to work
• Preparation and implementation of emergency response team
• Leading the emergency response team and action committee
• Responsible for the instructions & to get efficient work from third party service providers
• Children security and data maintenance
• Responsible to submit the forecast data of requirement of furniture, IT material and staff requirement
• Managing the services of the bus drivers and other support staff.
• Ruled out the fine system to be imposed on third party vendors in case of not meeting the service
requirements
• Maintaining the service record of consultants hired on contract for IT, Skating, Taekwondo etc.
• Managing the bills and payments of consultants
Vendor & Cash Management:
• Negotiating and finalizing the vendors of housekeeping, Security, transportation, Uniform and for material
procurement
• Managing the petty cash and procurement
• Cost saving initiatives taken time to time
• Checking and approving the bills of transport, housekeeping, security & other vendors.
• Took initiative of laying down the system of payment via check to avoid cash by convincing the regular
vendors
Marketing and Event Management:

3. • Organizing, managing & conducting promotional school events at different locations
• Organizing, managing & conducting the annual functions and festivals of the school
• Responsible to provide the information of flex and other printing material requirement to head office,
Mumbai
• Part of the deciding committee to decide the location of the hoardings and other advertisement events.
• Convincing parents for admissions by giving presentations at different locations.
• Delivering lectures to the masses to explain about school and curriculum followed
• Demonstrating the school’s infrastructure and convincing the people interested in purchasing the franchise
of the brand
• Responsible to conduct survey to maintain the record of competitors
Other Administrative Works:
• Representing the school on the behalf of HO to the different departments for approvals like affiliation,
Fire safety certificate etc.
• Maintaining the school as the best company owned school of north region and always recommended to
be shown to people interested in franchise
• Maintaining the service record of the all venerable materials
• Responsible for preparing the annual planning report of profit and loss
• Responsible for the entire maintenance of the school
• Preparing and sharing the building snag lists with project team and head office Mumbai.
• Managing the contract documents for vendors
• Managing the ID proofs, police clearance certificates of drivers, Maids and security guards.
• Managing the documents of the busses
• Manages the Inward and outward register of the school
• Responsible to share the GRN with head office and to raise the requirement
Designer's Den
9/2011-8/2013
Location: Patiala
Office Manager
• Managing Front Desk Operations.
• HR generalist for on roll and off roll employees.
• Managing sales and contracts of the company.
• Managing the team of 105 members covering sales, operations and management.

4. • Managing back office and admin activities.
• Managing Recruitments for office.
• Taking care of the client visits and coordinating with them.
• Handling office correspondence.
• Coordinating and scheduling arrangements for meetings
• Conferences and seminars
• Training the new hires
• Attrition control.
DELL INTERNATIONAL SERVICES LTD
Nov 2007-Aug. 2011
Location: Gurgaon - Chandigarh
Advanced Technical resolution Expert
May 2010 to Sept. 2011:
Working Level: Promoted as B1, Advanced Tech. Resolution Expert
Process: Pilot Revenue Generation Early Life Support and working as support sales coach
Support: Hardware, Software Support and Sales to ELS customers.
Generating target reports, Training the new candidates and maintaining the performance tracker.
Motive: Revenue/margin and Customer experience.
Achievement: Customer satisfaction score 100%
Result: Success
October 2009
Process: Pilot CISS (Complex issue simple solution) Across PAN India
Support: Hardware support for Laptop and Desktop
Motive: Improve Customer Experience
Achievement: Customer satisfaction score 100% and revenue target 30% overachieved
Result: Success
March 2009: Transferred to Chandigarh Site
Working Level: A5, Tech. Resolution Expert

5. Process: Pilot CTS ELS (Consumer Tech. Support for Early Life Support Customers)
Support: Early life support for Hardware and software support for Laptop and Desktops within first 60days.
Motive: Improve Customer Experience
Achievement: Customer satisfaction score 95%
Result: Success
Nov 2008:
Working Level: Promoted to A5, Tech. Resolution Expert
Process: Escalation Queue
Motive: Resolving the corporate level escalations and improving customer experience
Achievement: Customer satisfaction score 85%
Support: Resolving consumer escalations
July 2008:
Process: Pilot for DOC (Dell On Call) Paid Tech. Support for out of warranty Customers
Support: Software and hardware support for Dell consumers under CSMB.
Motive: Revenue
Result: Success
Joined in 2007 at Gurgaon
Working Level: A4, Tech. Resolution Expert
Process: Consumer Tech. support for USA customers
Support: Hardware support for Laptop, Desktop and Inkjet printers.
INSTITUTE OF PERSONALITY AND APPTITUDE TESTING & HANU CONSULTANTS (IPAT Guide):-
May 2004-Nov. 2007
Location: Chandigarh
Office co-coordinator
• Joined as office executive
• Managing the client files for embassy and carrier counseling cases.
• Front desk operations and EPBX usage.

6. • Calling to the clients.
• Promoted as office coordinator in 2006.
• Convinced three school of Western Command head quarters, Chandimandir, Panchkula for carrier
counseling after meeting Col. Attri.
• Business development and coordinating the testing team.
EDUCATION:-
 2010-2011
MBA (HR)
Vinayaka Mission University; Salam, Tamil Nadu
 2002 – 2005
Graduation
Bachelor of Arts (Psychology, Sociology, Geography, Punjabi and English)
Govt. Mohindra College Patiala Punjab
 2000 - 2002
10+1 and 10+2
Non-Medical (Physics, Chemistry, Mathematics, Punjabi and English)
Govt. School Pheel Khana Patiala Punjab
 1998 - 1999
Matriculation
Children Memorial Public School
Patiala Punjab
Other Achievements:
• Worked as a writer for blind for 3years during graduation
• Active blood donor
• Active member of red cross society and vice president of anti-corruption council of Patiala(urban)
Hobbies: Social work, Computer Troubleshooting, Maintaining my vehicles, interacting with People, Exercising and
swimming.

7. • Calling to the clients.
• Promoted as office coordinator in 2006.
• Convinced three school of Western Command head quarters, Chandimandir, Panchkula for carrier
counseling after meeting Col. Attri.
• Business development and coordinating the testing team.
EDUCATION:-
 2010-2011
MBA (HR)
Vinayaka Mission University; Salam, Tamil Nadu
 2002 – 2005
Graduation
Bachelor of Arts (Psychology, Sociology, Geography, Punjabi and English)
Govt. Mohindra College Patiala Punjab
 2000 - 2002
10+1 and 10+2
Non-Medical (Physics, Chemistry, Mathematics, Punjabi and English)
Govt. School Pheel Khana Patiala Punjab
 1998 - 1999
Matriculation
Children Memorial Public School
Patiala Punjab
Other Achievements:
• Worked as a writer for blind for 3years during graduation
• Active blood donor
• Active member of red cross society and vice president of anti-corruption council of Patiala(urban)
Hobbies: Social work, Computer Troubleshooting, Maintaining my vehicles, interacting with People, Exercising and
swimming.