1. GEETA REDDY
1, West-View, Blue Hill Colony,
Jai Bhavani Road, Opp. Ashwin CHS
Nashik – 422101, Maharashtra
+91-8390100122  geeta7@gmail.com
QUALIFICATIONS SUMMARY
An experienced cross-functional professional with over a decade of extensive experience in
corporate training, coordination, module development and quality assurance. Extremely business
savvy, detail oriented and resourceful in project execution.
EXPERIENCE HIGHLIGHTS
Training Skills
• Learning and Development Processes
Training needs analysis across departments on a periodic basis. Training needs assessment,
development and/or outsourcing of training programs, including content, delivering of
training programs and evaluation of effectiveness of training.
• Learning and Development - design and execution
To design training, both in-house and with expert third parties, which includes as coaching,
classroom training, one-to-one sessions, action learning & e-learning.
• Learning & Development - Reporting
To develop and deliver management information reports to track and benchmark learning
and development participation, costs, benefits, etc.
• Learning & Budget maintenance
To Manage the training budget.
• Learning & Development-partner relationships - External vendor relationship
management.
Quality
• Design, build and deployment of all QM processes and tools across the organization and
drive change management to build a consistent, and standardized operating environment.
• Tracking project progress, providing feedback and remedial action.
EMPLOYMENT HISTORY AND EXPERIENCE HIGHLIGHTS
1/2013 – (Current) Book Cellar, library, book store and training academy, Nashik -
Associated with Trinity College London
1/2014 – (Current) Learnrite - Training Academy
Co-Founder, Senior Trainer and Strategic Planner
• Conducting Training Need Analysis.
• Designing and creating training and development programs based on corporate requirements

2. • Monitoring, amending, revising and reviewing the progress of trainees to ensure training
requirements are met.
• Evaluating training and development programs
Areas of Work:
Induction programs; Process Training; Sales and Retail Training; Business Communication;
Soft Skills and Behavioral Skills Development; etc.
Training Partners with:
1. Millennium Toyota, Mumbai
2. Maharashtra Police Academy
and some others.
6/2010 – 11/2012 Blueocean Market Intelligence Bangalore (Market Research & Data
Analytics)
Manager - Training and Development
• Conduct training needs analysis across departments on a periodic basis.
• Prepare and maintain the annual training calendar.
• Prepare the annual training budget in accordance to the annual training calendar.
• Design training programs and scheduling them as per the training calendar.
• Develop internal trainer pool for delivering Technical Training programs.
• Develop training content and deliver communication and behavioral skills training.
• Identify and select suitable external training agencies for delivering training programs.
• Develop training program content in coordination with external training agencies.
• Evaluate and audit training program effectiveness & feedback and ensure continuous
improvement of future training programs.
• Team building, motivational activities and quality are other areas where concentrate.
12/2008 – 4/2010 Toyota Kirloskar Motors, Bangalore
Senior Officer - Dealer Development Training, TDII (Toyota Dealer Institute India)
• Assess training requirements.
• Plan the concept,
• Design the content,
• Develop the external training vendors to roll-out the training.
• Coordinate trainings,
• Reflect, evaluate and fine tune trainings to meet training needs at Toyota Dealerships.
Projects:
1. Dealer Principal Forum – To help visualize the future goals and design a roadmap.
2. New Dealership Manpower Training – Well rounded training program for manpower
development in new dealerships.
3. Team Leader Training – A program for Sales Team Leaders at the Dealerships. It teaches
skills & processes to increase sales and improve SOP compliance at the dealership.
04/2003 – 12/2008, EDS India (P) Ltd., which later became (Mphasis an EDS Company)
Quality Assurance Analyst (Mumbai)
• Evaluated agents with regard to the Quality parameters and provided quality feedback.

3. • Conducted trainings and calibrations with agents, leaders and QA’s.
• Identified and resolved areas of concern.
• Generated reports with regard to the quality and highlighted the critical areas of concern.
Quality Assurance Analyst (Pune)
• Provided training with regard to Quality to the agents.
• Conducted certifications to ensure that the new agents on the floor meet the requirements of
the international clients.
• Created focus groups among teams to provide additional assistance.
02/2002 - 04/2003, Sitel India Pvt. Ltd. (Mumbai)
Technical Support Executive
• Agent supporting all software related issues for the international customer base of one of the
largest Internet Service Providers in the US.
• Team building, motivational activities and quality are other areas where I focused.
02/2001 - 10/2001, Mystique Fashions Inc. (Mumbai)
Personal Assistant
• Personal Assistant to the Director, coordinated and liaised with international customers.
07/1998 - 10/1999, Thinking Machines Pvt. Ltd. (Nasik)
Management Representative
• Created all the documentation for ISO:9002 implementation.
• Instrumental in the implementation of ISO:9002 in the organization.
EDUCATIONAL QUALIFICATIONS
• Post Graduate Certificate in HRM - 08/2015 - XLRI Jamshedpur
• M.A. (Economics) - 06/1998 - Pune University
• B.A. (Economics) - 04/1995 - Pune University
ADDITIONAL QUALIFICATIONS
• Communication Skills Graded Examination - Trinity College London
• Project Management Training.
• Six Sigma Black Belt.
• Certificate Course in French.
• Internal Auditors Training for ISO:9000.
• Diploma in Information Systems Management : - Aptech, Nasik.
PERSONAL DETAILS
Date of Birth : 07.05.1975

4. Passport no. : L8446107
Nationality : Indian
Languages Known : English, Hindi, Marathi, Tamil.
Marital Status : Divorced
***