This resume is for Plucky Singh, who has over 10 years of experience in operations, customer service, administration, and human resources for shipping and BPO industries. Their experience includes roles such as HR Assistant Manager, Administrator/HR Executive, Team Developer, Senior Customer Care Officer, and Customer Care Executive. They seek a new opportunity and can start as early as possible, with an expected negotiable salary in Delhi, Chandigarh, or Patiala.

1. PLUCKY SINGH
Plucky3110@gmail.com
Mob: +91-7696675326
Patiala, India
SUMMARY:
In search of excellence in the chosen professional field through self motivation, hard work and augmentation of
core skills requires for efficiently delivering effective results. I believe strongly in the concept of work through
positive motivation & dedication.
PROFESSIONAL SKILLS:
• Operations (BPO, HR, Admin)
• Customer Services
• Public Relations
• Administration
• Team Leading/Management
• Computer proficient (MS Word, Outlook, PowerPoint, Excel, Internet etc…)
SOFT SKILLS:
• Highly disciplined and motivated
• Effective communication and interpersonal skills
• Committed team player with flexible approach to work and to take initiative whenever required
• Responsible and accountable for actions
• Keen to learn and implement
• Result & detailed Oriented
PROFESSIONAL EXPERIENCE
SHIPPING INDUSTRY EXPERIENCE
Ocean Security Guards Pvt Ltd.(Jan 14-Dec 14):
Sr.HR cum Assistant Manager:
• Job Description,
• Identify the Competencies required,
• Identify the source for hiring,
• Interview of the candidate,
• Coordinate the interview with the respective department and
• If selected, complete the documentation.
• Monitoring key processes & supporting the team to ensure achievement of objectives & timelines.
• Supervising the performance of members to ensure efficiency in operations; meeting of individual & group
targets.
• Streamlining efforts for attainment of short and long term company goals
• Guiding the team members for the accomplishment of company’s goals.

2. AET Shipmanagement India (Pvt) Ltd. (Sep 08– Jan 11):
Administrator/ HR Executive:
• Oversees all operational matters.
• Ensures the smooth operations of the India offices (Gurgaon, Mumbai and Chennai)
• Responsible for maintaining a healthy and safety office environment
• Ensuring timely salary payment to all Indian employees
• Responsible for treating all HR information and data with strict confidentiality
• Responsible for providing personal data of new hires to the HR Manager (Singapore)
• Responsible for coordinating the PPR, KPI, MBO submission
• Responsible for maintaining the personal files of the Indian employees
• Ensure the AET HR policies and procedures are closely adhered by the employees
• Prepare itinerary and trip file for business travel.
• Screening telephone calls, attending visitors & directing various queries to relevant departments.
• Administering the entire operations of the office by keeping a track of office supplies, maintaining
documents and liaising with other departments.
Team Manager:
• Monitoring key processes & supporting the team to ensure achievement of objectives & timelines.
• Supervising the performance of members to ensure efficiency in operations; meeting of individual &
group targets.
• Streamlining efforts for attainment of short and long term company goals
• Guiding the team members for the accomplishment of company’s goals.
BPO INDUSTRY EXPERIENCE
Team BPO Industry Employment History
M/S Hewitt (Apr 08 – Aug 08):
Team Developer:
• Participate in brain storming sessions for development of new HR processes.
• Ensuring that new policies comply with HR standards.
• Conducting HR policies awareness sessions for employees.
• Giving support to employees and HR staff during transition/implementation of processes.
• Perform audit to ensure that policies are practiced & appropriately followed.
Convergys (2007 – Apr 2008):
Sr. Customer Care Officer:
• Analyzed customer requirements and recommended appropriate products and services.
• Directed & monitored launch of new modules to successfully achieve organizational goals.
• Conducted customer satisfaction surveys
• Evaluated customer feedback to suggest improvements in business strategy.
• Maintained close relations with customers and ensured prompt attendance to complaints, effected
process modifications as per feedback and solicited referrals through superior customer management.

3. M/S EXL (2005 – 2006):
Customer Care Executive:
• Fostered clear channels of communication with customers for improving work processes thus enhanced
efficiency of customer service.
• Assisted the management in all aspects to achieve optimum levels of customer satisfaction and quality
service, whilst meeting the standards.
• Stayed attuned of new developments, changes in policies/procedures to enhance the quality of customer
service provided.
CAREER ACHIEVEMENTS:
• Have Been Top Performer In ‘The Culture And Communication’ and ‘Process Training’ In Convergys
• Was The Outstanding Performer In The Month Of August 07
• Have Also Taken Escalated Supervisor Calls
EDUCATION
• B.Com- Khalsa College year 2005
• 12th
Delhi Public School 2002
• 10th
Delhi Public School 2000
INDIVIDUAL INFORMATION
Date of Birth : 31/10/1984
Fathers Name :Mr.Gurbhej Singh
Permanent Address : 335/3, Anand Nagar‘B’ Ekta Vihar, Patiala
Time required for joining :As early as possible
Expected Salary :Negotiable
Preferred Location : Any where in Delhi ,Chandigarh and Patiala
REFERENCE
Will be provided on request