Dedicated and reliable professional with a proven track record of being a successful fast learner, superb at building a good rapport with Customers, great team player and enjoy working with others who have a winning attitude.

1. ARDELLA GILLIS 20925 Lahser Rd. Ste: 706, Southfield, MI 48033
(248) 809-9069 * (248) 242-1087
Email: ardella.tgillis@gmail.com
ADMINISTRATIVE ASSISTANT
Dedicated and reliable professional with a proven track record of being a successful fast learner, superb at
building a good rapport with Customers, great team player and enjoy working with others who have a
winning attitude.
CORE STRENGTH/SKILLS
• Foster Team Work , Customer Service, Interpersonal Awareness
• Personal Development, Strategic Guidance
• Decisive Thoroughness, Quality-Oriented
• Policy Management, Same Day Surgery Procedures (scheduling/rescheduling)
WORK EXPERIENCE
Liberty Tax Services- Tax preparer, Detroit, MI January 2015-April 2015, Responsibilities included preparing
customers 2014 tax returns, W2, Self-employment, Retirement, Mortgages, Social Security, 1098T and other tax
forms. Other duties included customer service, answering the phones, answering customer questions, filing, cleaning
and maintaining office environment.
ATL Devine Design Fashion – Direct Retail Sales- Atlanta, GA March 2006 to Present. Entrepreneur & Freelancer
with sound knowledge of professional workforce market principles and retail trends with the ability to formulate
strategies, make decisions, and provide better customer service to clients. I’m very detail oriented professional,
dedicated, devoted and a team player. I have provide excellent customer rapport, type 45-55wpm, have strong
communication skills both written and verbal, faxing , filing skills and proficient with OSX, Microsoft office
software, data entry, and some accounting experience.
Manpower Professional Services - Clerical Professional &Medical Administrative Assistant, Muskegon, MI
49441 Dates: 10/1996 TO 3/2006. Responsibilities include: Contracting for a variety of companies in the healthcare,
retail and clerical industry through this agency.
2005 – 2006 Receptionist/Data Entry Clerk Hackley Hospital, Muskegon, MI
2004 – 2005 General Office Clerk CW Textron Inc., Muskegon, MI
2003 – 2003 Office Assistant MCI Worldcom Comm., Muskegon, MI
2001 – 2002 Hardline Merchandiser Target Stores, Muskegon, MI
1996 – 2001 Receptionist/Typist E. Jefferson Hospital, Metairie, LA
1994 – 1996 Customer Service/Billing Clerk Gottlieb Physicians Billing, Grand Rapids, MI

2. Mercy Partners Hospital, Health Unit Clerk (Floater), Muskegon, MI 49444 July 1998 to May 1999. My duties
and responsibilities included: being accountable for independently and accurately interpreting and transcribing all
physician orders, and medications along with all related treatments, data entry, preps, and protocols. I demonstrated
the ability to multi-task, manage simultaneous communications, and set priorities while maintaining exceptional first
line customer service and interpersonal behaviors in a confidential manner. I have the ability to speak, read, write,
spell, and comprehend English. I have the ability to utilize email and electronic forms of communication effectively,
as appropriate. My skills within the organization of my job had responsibilities with strict attention to detail. I have
the ability to work independently, exercising judgment and discretion. I also have excellent interpersonal skills that
are essential for the medical work environment. I have the ability to maintain confidential and sensitive information,
knowledge of basic medical terminology, billing, coding and maintain a calm demeanor and good judgment in a
highly stressful work environment.
EDUCATION
University of Phoenix-Axia E-Campus Online Course – Atlanta, GA
Date: March 2013
GPA: 3.18
Bachelor’s Degree in Science Healthcare Administration/Healthcare Management
University of Phoenix-Axia E-Campus Online Course - Southfield, MI
Date: October 2010
GPA: 2.85
Associate Degree in the Art of Business Degree in Business Administration
Everest Institute of Technology (known as N.I.T.)- Wyoming, MI
Date: July 1994 I received a Certificate of completion for courses as: Medical Administration Assistant/Clinical
Business Assistant.
PROFESSIONAL CONTACT
University of Phoenix- Academic Representative
Rachel Jones
Rachel.Jones@phoenix.edu
(602) 387-6909 x3876909
PROFESSIONAL WEBSITE
Website: Beyond.com/AGillis-Healthcare-Medical