1. Tanuke Y. Smith-Terrell
4801 Culmore Drive
Houston, Texas 77021
713-538-0466
tanukesmith@live.com or
tanukesmith@outlook.com
Dear Human Resources Manager:
I was excited to learn about the customer service/ collections, position that you are hiring
for today. In today’s world the demand for a strong collector with the right customer
service skills is one of the greatest assets that a company desires.
We both share the same goals; mutual growth and realizing higher profits through
achieving goals. With fifteen (15) years’ experience in collections and accounts
receivable for some of Houston’s well known firms, I can hit the ground running and
produce results from day one.
Please review my resume. I am available to interview/test immediately. I look forward to
hearing from you! I may be contacted at or 713-538-0466
Sincerely yours,
Tanuke Y. Smith
Tanuke Y. Smith

2. TANUKE Y. SMITH
4801 Culmore Drive Houston, Texas 77021* Phone (713)538-0466 e-mail tanukesmith@live.com
OBJECTIVE____________________________________________________________
To secure a position with a well-established organization that will lead to a lasting
relationship and a challenging career.
Summary
Self-directed professional with 15 years of experience in collections and accounts
receivable and customer service. Highly knowledgeable of the Fair Debt Collection
Practices Act. Strong skip- tracing, customer service and problem-solving skills. Proven
ability to communicate well with individuals. Organized and efficient with the skills and
ability to manage files and multi- task in a fast-paced environment.
Skills
 Microsoft Word, Excel ,and Power Point
 Exceptional customer service skills
 Attention to detail
 Active listener
Qualifications
 Sound knowledge of word processing, managing files and records, and designing
forms.
 Excellent ability to persuade others to change their minds or behavior.
 Profound ability to communicate effectively in writing and speaking.
Professional Experience
Advantage Staffing
07/2013-11/2013 Win Back Team
 Outbound calls to consumers reselling AT&T products
 Placed 140 calls on a 8 hour shift
 Left messages for consumers
 Used the art of persuasion to convince consumers to switch services
 Learned new sales tactics
Talent Tree
05/2007-12/2009 Customer Service Representative
 Handled incoming phone calls e-mails and mail from clients employees, answered
their questions and solved concerns. Problem solved issues related to their health
care benefits, 401K savings, life benefits, retirement plans, and other human
resources issues.
 Received back-to-back phone calls with little or no time between calls.
 Worked on various administrative projects which include benefit calculation, data
management, transaction workflow call backs and process improvements.

3. Accounts Receivables Clerk, 1998-2007
August Investments
Office manager
 Averaged 125 clients/debtor calls per day.
 Conferred with clients/debtors by telephone to determine reasons for
overdue payments and reviewed terms of sales, services, or credit
contracts and determined appropriate strategy to generate payments from
clients.
 Persuaded clients to pay amounts due on credit accounts, damage claims,
or non-payable checks.
Bill Clair Family Mortuary
04/1989-09/1999
Office manager
 Scheduled family appointments with directors
 Coordinated and arrange the retrieval of death certificates
 Assisted with recovery and transportation of the departed
 Arranged for final resting area
 Received incoming calls from families and hospitals and nursing homes
 Hands on with the owners
 Conducted weekly meetings with employees to educate them on weekly services
 Keep monthly reports on services rendered, and overhead cost and payroll
 Scheduled monthly service call on all company cars
 Requesting burial permits
 Assisted with wakes, and memorial services
Education
Texas Southern University Currently enrolled Fall semester 2015
Available upon request
Volunteer at Lone Star Community College.
“DAAG” Disability Awareness & Assistance Group. Actively on campus publicly
speaking to the Lone Star Community College Student Body on issues of awareness of
disabilities seen or unseen. Encouraging students with disabilities to speak out and let
their voices be heard. Working close hand with the ADA’s office and students, so that the
proper accommodations are available at the time of need.