Ti'Anne M. San Juan is seeking a new position where she can expand her skills. She has over 10 years of experience in customer service, data entry, and management. Her experience includes roles as a domestic operator, personal support staff, support staff, retail management, and fraud analyst. She is skilled in areas such as managing multi-line phone systems, accounting, conflict management, and policy compliance. Ti'Anne is also involved in leadership activities as a member of clubs at her college.

1. Ti’Anne M. San Juan
1932 N. 9th St. 
Coeur d’Alene, Idaho 83814
208. 771.2444 
Jazminesmami@gmail.com
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PersonalProfile
I am seeking a position where can expand my current skills and knowledge. I excel under high-pressure
situations as well as extremely motivated to learn and apply new skills to consistently improve my
efficiency.
Skills Summary
● Type 60 WPM
● Excellent Written & Verbal
Communications
● Managing Multi-line Phone Systems
● Accounting & Employee Management
● Conflict Management
● Operate Numerous Systems Simultaneously
● Policy & Procedure Compliance
● Data Entry, 10 key by Touch
● Customer Service & Education
ProfessionalExperience
● Domestic Operator, Reference Pro. April 2015 - Present
Duties were as follows: answering inbound and outbound phone calls, conduct background screening,
customer service, data entry, managing multi phone lines, managing irate customers, using multiple
different systems in order to assist customers.
● Personal Support Staff, Landen Sherman February 2014 - March 2015
Duties included assisting client with day-to-day tasks such as, cooking, cleaning, reading, writing,
transportation, money management, medication management, and social skills.
● Support Staff, Ambitions, Inc. May 2012 – February 2014
Duties included cooking with clients, assisting with day to day task such as; toileting, dressing,
medication assistance, and driving, data entry, problem solving, de-escalating stressful situations,
laundry, money management
● Management, Graffiti Skate Shop January 2010 – May 2012
Duties were as follows; data entry, payroll, inventory, ordering inventory, meeting with vendors, filing,
answering phones, ensuring our stores were stocked with merchandise, employee management, customer
service, customer escalations, interviewing potential employees, money management.
● Fraud Analyst, Us Bank January 2009 – August 2009
My duties were as follows; data entry, assisting clients with potential fraud on their accounts, managing
multiple phone lines, escalations from irate customers, using multiple different systems in order to assist
customers with their issues, follow bank procedure to comply with federal regulations, properly
diagnosing customer needs and proactively educating them about the features and benefits of credit card
products and services, and retaining product and process knowledge.
Leadership/Activities
Member of both the Native American and Latino clubs at North Idaho College.
References upon Request