1. DANISHA L. LANE
6343 Alibi Drive #9 (901) 4139799
Memphis, Tennessee 38115 danishalane@gmail.com
PROFILE:
To obtain a position with your company that will allow my skills and drive for success to be fully maximized while
making a positive impact on daily operations within your company.
EXPERIENCE:
CUSTOMER SERVICE REPRESENTATIVE, 2014-2015
Conduit Global Memphis, Tennessee
Assist customers with their account. Maintain profession demeanor with customers at all times. Review bill
statements with the customer, process payments,suggest promotions,offer payment options and processing claims.
Perform logical troubleshooting and document troubleshooting steps and confirm resolution. Guide the customer
through self- help installation and repair opportunities.Document notes on the account throughout the day.Perform
other customer service representative duties as required.
RESIDENTIAL HOUSE MANAGER, 2012 – 2015
Support Solutions Mid-South – Memphis, Tennessee
Residential House Manager is responsible for carrying out the administrative and programmatic duties for the
facilities to which they are assigned.Ensuring that customer needs are being met, staffing ratio is correct, that staff
is properly trained, and that all paperwork is complete and accurate. Manage the staff and ensure that the customer
get the best customer service. Maintain patient charts and confidential files. Provide necessary health education
training for patients. Monitored budget to ensure financial objectives were met for the patients.Perform all tasks
with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
OFFICE ASSISTANT, 2010–2011
Support Solutions Mid-South – Memphis, Tennessee
Perform general office duties, including, but not limited to, answering phones,filing and maintaining records.
Scheduled appointments,keep records, and ordered supplies. Provide administrative and executive support within a
busy office. Manage executive team's calendar, plan client meetings, preparing reports, spreadsheets,and manage
records, and administer database.
DIRECT SUPPORT PERSONEL/JOB COACH, 2008 –2012
Support Solutions Mid-South – Memphis, Tennessee
Provide guidance and support to Service Recipients' who need help to be self-sufficient.
This is support to individuals who need assistance with working independently. I demonstrate how to file papers,
answer the phone,and assist with making copies. By the end of the day I would have demonstrated organizational
process and good workflow.
DIRECT SUPPORT PERSONEL, 2004-2008
Shelby Residential Vocational Service, Memphis, Tennessee
Provide direct support to individuals with disabilities by assuring the following: relationships, community
involvement and integration, power and choice, health and safety, and competence. Assist in establishing routines
that meet all individuals’ needs and desires and to ensure compliance with licensing regulations, agency policies and
practices and protection of individual rights. Will assist and/orperform cleaning and home maintenance activities.
Ensure all required documentation is complete, accurate and professional; assist with information gathering to
identify personaloutcomes desired and effect of supports.
OFFICE ASSISTANT, 2003-2004
PERFORMING ARTS & VISION CENTER, Memphis, Tennessee
Organize, coordinate, schedule and perform a wide variety of clerical and other office functions and activities
related to the administration of diverse programs and operations at schoolprioritize and schedule duties and
assignments to assure efficiency and effectiveness and meet established time lines.

2. EDUCATION:
BACHELORS DEGREE IN HEALTHCARE AND BUSINESS ADMINISTRATION anticipated -2016
Strayer University – Memphis, Tennessee
ASSOCIATE DEGREE IN SOCIAL WORK -2010
Southwest TN Community College – Memphis, Tennessee
CERTFICATIONS:
CPR first aid Certified
Medication and Administration
CPI/PCM
COMMUNITY SERVICE:
Volunteer, Community Services Utility Assistance
Volunteer, Girls Inc.
Planning Committee Member, Project WIT