1. AMIT KUMAR ROY
Contact: +91 9523396602, ~ E-Mail: amitkrroy123@rediffmail.com
Seeking management roles in General Administration / Facility & Asset Management /
Housekeeping / Guest Relationship Management / People Management with an organisation of
repute.
PROFILE SYNOPSIS
KEY STRENGTH
- Strategic Planning - General Administration - Facility Management
- Operations Management - Guest Relationship Management - Travel Operations
- Vendor Management - Housekeeping & Canteen Management - Maintenance
-Event Management -Budgeting - Guest house & Accommodation Management
- Man & Material Management
NOTABLE ACCOMPLISHMENTS
√ Received Best Employee Award for 2011-12.
√ Ensured smooth operations at all times and maintained proper decorum & discipline in office.
√ Instrumental in ensuring high quality services to achieve employee delight by efficiently
interacting with clients and quickly resolving issues if any.
√ Successfully executed policies & procedures in operating systems to achieve greater customer
delight.
√ Essayed a key role in spearheading business development efforts in co-ordination with leading
travel agents for the inbound tourists; developed hotel accommodation packages for different
market segments.
√ Contributed significantly in sustaining profitable operations through focus on key factors
involving revenue, budget, cost analysis and cost optimization.
√ Represented and Won in different Games ,Quiz at Regional, Zone, & Country Level.
CAREER SCAN
October’13 to present Raj infra & BR Resort & Club. Madhya Pradesh General Manager
Feb’11 to Sept’13 Pipavav Defence & Offshore Engg. Comp. Limited, Pipavav, Gujarat
Administration Executive
Jan’09 to Jan’11 Riddhi Corporate Services, Vadodara
Operation Manager- Hospitality Gujarat.
Jun’08 to Dec’08 Radiant Enterprises, Ahmedabad
General Manager.
Sep’07 to June’08 Residency Hotel, Bhopal
Assistant Executive House Keeper.
Sep’06 to Aug’07 Jaypee Palace Hotel, Agra
Junior Hospitality Assistant.

2. Key Deliverables:
√ Handling the entire General Administration functions including Hospitality, Security, Safety,
Maintenance, etc.; formulating & implementing the Standard Operating Procedures.
√ Managing all aspects of Service Management involving House Keeping, Canteen Management,
Assets Management, Guesthouse management, Accommodation Management, Ambiance
management, In-house Banqueting, Outdoor Catering, Events , Hotel bookings,
Transportation, etc.
√ Coordinating with in-house employees and potential guests to understand their requirements
and customizing the product and services accordingly.
√ Maintaining the Log Book and effectively following-up system.
√ Checking the daily arrival list and monitoring all VIP movements.
√ Analysing guest requirements (Corporate / Leisure FIT / Groups & Conferences).
√ Scheduling for the daily, weekly and spring cleaning.
√ Indenting for procurement of material related to Administration.
√ Ship Trials. & Pantry Services.
√ Menu planning (Regular & Events).
√ Crisis Management, Liaison with local people and local authorities.
KEY CLIENTS HANDLED
Pipavav Shipyard Limited , Tata Power, Tunda (Mundra), Ceat Tyres, Halol
Aditya Birla Call Centre, Baroda, Atmiya Vidya Mandir Surat, Adani Power
Indian Navy , ONGC, Anupam Cranes, BHEL, European, Japanese & Chinese Clients,
DCNS
PROFESSIONAL CERTIFICATION
√ ISO Certification (ISO-9001:2008 & ISO-15000:2000) and HACCP.
ACADEMIC CREDENTIALS
B.Sc. (Hotel & Tourism Management- House Keeping & Front Office) from IHRM (P.T.U.).
Diploma in Hotel Management, (House Keeping& Catering Services) from W.B.S.C.T.E.
Passed ESOL Examination(Threshold level) from University of Cambridge.
Passed 10th & 12th with Science from C.B.S.E Board.
IT COMPETENCY : Windows Operating Systems, MS Office,
PERSONAL DOSSIER
Date of Birth 11th February 1983
Linguistic Competency Hindi, English & Bengali.
Address Professor Colony, Muzaffarpur.
Amit Kumar Roy Date: 01/08/’15