1. PROFESSIONAL PROFILE
ACCOMPLISHMENTS
PROFESSIONAL EXPERIENCE
SARAH RAY39 Cotter Ave, Arrowtown, 9300 | C: 0279300389 | Sarah_Ray889@hotmail.com
I am a reliable, trustworthy and honest worker with 15 years experience in the Tourism industry. I
always maintain a professional, pleasant and honest attitude to all aspects of daily tasks and
responsibilities. I have excellent communication skills with colleagues and clients, using all
mediums. I am a person who can change and adapt as I am very much and individual but I can also
work in a team environment. I am hard working, mature, well organised and motivated and these
attributes will have me achieve my goals.
I have extensive experience in hotel revenue management at senior management level and am
seeking the next step in my career path to further expand and apply my vast knowledge of the
industry.
Set up the distribution and launch of a new CBD hotel following the
Christchurch earthquake.
Managed the revenue structure and distribution details for the
acquisition of new Wellington CBD hotel and re-alignment of the
hotel onto Rydges Hotels & Resorts platforms and distribution fields.
Implemented national and regional yield strategies across six New
Zealand hotels.
Lead, trained and supported hotel level Revenue Mangers with
strategies across all segments and channels.
Oversee all online webistes, production, policies and sub platforms
ensuring distribution is accurate, maximised and follows contracted
terms and conditions and brand standards.
National account relationship & production management for key
accounts.
Assist with the yearly budget and business planning process.​
06/2012 to Current Regional Revenue Manager - New Zealand
Rydges Hotels & Resorts － based in Queenstown
Implemented yield strategy techniques to maximise revenue across six New
Zealand hotels by managing the mix of business, price, inventory and
distribution.
Ensure alignment through internal department strategies including but not
limited to; Revenue Management/Sales/Conference and Social Media.
Lead and manage the hotel level revenue managers across six New Zealand
hotels whilst supporting with reservation management practices and data
integrity
Maintained, improved and oversee hotel pick up/rate shopping and
Forecasting tools. Using these key tools to implement strategies to maximise
yield, set up promotional opportunities and increase hotel exposure.
Manage rate solicitation, allotment and availability contracting process with
the General Managers.
Update all distribution channels to reflect revenue plans, ensuing rate parity
across all channels.
Seek out and recommend promotional opportunities through hotel direct
webistes and Online Travel Agencies taking into account seasonal
requirements and forward holdings.
Monitor and analyse competitor hotels and our market share within the cities.
Work with the Australian corporate office to ensure New Zealand revenue
platforms and tools are operating to brand standards.
Run weekly/monthly and annual revenue meetings and workshops and provide
training material and documents.
Provide analytical documents to ensure hotel performance and position in the
market place is explained.

2. 10/2011 to 06/2012 Reservations Manager
Rydges Melbourne － Melbourne
Ran the day to day operation of the reservations office and staff for a large,
busy CBD hotel.
Ensured the diverse crew, corporate, conference and leisure guests reservation
details were booked with the highest level of detail.
Ensured all incoming enquires, bookings and phone calls were responded to
quickly and accurately.
Worked closely with other heads of department to ensure strategies for the
hotel are optimised leading to yield and occupancy maximisation.
Assisted in front office operations, including the check in and out of guests and
their account settlements​
01/2008 to 10/2011 Reservations & Revenue Manager
Rydges Queenstown － Queenstown
Implemented yield strategy techniques to maximise revenue and ensure
budgets are reached and market plans followed. Ensure alignment through
internal department strategies including but not limited to; revenue
management/sales/conference and social Media.
Run the pick up reports and make pricing changes to ensure the competitive
and profitable position of the hotel within current market conditions.
Keep up to date, rolling forecasts which are used to assist internal
departments manage staffing levels and strategies for promotional activity.
Manage rate solicitation, allotment and availability contracting process with
the General Manager.
Update all distribution channels to reflect revenue plans, ensuing rate parity
across all channels.
Manage the interface and distribution platforms to ensure the smooth and
effective sale and delivery of accommodation reservations
Seek out and recommend promotional opportunities through hotel direct
webistes and Online Travel Agencies taking into account seasonal
requirements and forward holdings.
Monitor and analyse competitor hotels.
Ensure brand standards are met and maintained.
Run revenue meetings to ensure internal departments are operating with a
uniformed approach and understand the position of the hotel and it's forward
business on the books.
Provide analytical documents to ensure the hotel performance and position in
the market place is explained and understood.
Ran the day to day operation of the reservations office and it's staff.
Ensured the diverse group, conference and leisure guests reservation details
were booked with the highest level of detail.
Ensured all incoming enquires, bookings and phone calls were responded to
quickly and accurately.
Worked closely with other heads of department to ensure strategies for the
hotel are optimised leading to yield and occupancy maximisation.
01/2007 to 12/2008 Resevations Agent
Heritage Hotels Queenstown － Queenstown
01/2006 to 12/2016 Cluster Reservations Agent
Holiday Inn － Christchurch
Managed the Group Reservations for two busy CBD hotels in Christchurch
from one cluster house
01/2006 to 12/2016 Bar/Wait staff
Coyotes Bar & Restaurant － Christchurch
Worked a second (night/weekend) job while working also working for the
Holiday Inn hotels
01/2001 to 12/2015 Receptionist/Duty Manager
Pavilions Hotel － Christchurch
Initially started as a Waitress, was then promoted to Restaurant Manager,

3. SKILL AREAS
PERSONAL INFORMATION
was then promoted to Reception and Duty Manager.
Competent in Microsoft
Outlook/Word/Excel
Opera PMS and ORS
management
Ecommerce
Siteminder Channel Manager
World Press CMS
Annual Budgeting and sales
planning
Rate Solicitation and
contracting​
National Development
Programme via Tourism Export
Council/YoungTEC
Tony Shepherd Negotiation Skills
Course & Refresher 2016
DISC Profile Training 2015
Nick Healey Sales & Strategy
Planning Workshop 2015
Place of Birth: Christchurch, New Zealand
Member of YoungTEC
Present Resident in: Queenstown, New Zealand
Date Of Birth: 02nd May 1985