This document outlines the human resource management practices at Royalson Hotel. It discusses the hotel's vision, mission, structure of the HR department, and its functions including recruitment, job analysis, selection, orientation, training, performance appraisal, and maintenance. It provides details on the recruitment sources, interview process, orientation program, and training program. It also discusses things employees should avoid, how the hotel handles conflicts, and concludes that the hotel's HR department is well-organized and efficiently provides HR services.
Topic: HRM of Royalson Hotel | Course: HRM | BBA 3rd semester
1.
2. Topic :
HRM of ROYALSON HOTEL
Presented by
Bint-e-Zahra , Arsalan Qadeer , Ahtisham Ali and Zeeshan Ahmed
3. CONTENTS
Introduction
Vision
Mission
Structure of HR dept.
Function of HRM
Recruitment
Sources of recruitment
Job analysis
Selection
Interview
Orientation
Training and development
Performance appraisal
Maintenance
Things which an employee should avoid
Conflict MGT
Conclusion
4. Introduction
Royalson Hotel is the four star hotel located on the GT
road toward Peshawar at Taxila with having the facilities of
Guests rooms, Restaurants, and banquets.
5. INTRODUCTION (CONT.)
Established in : Feb 2011
Owner’s name : Mr. Malik Umer Farooq
GM’s name : Mr. Raja Usman
No of employees : 175
6. VISION:
Enhance the business of our hotel in all over the
world and provide good services to customers
7. MISSION:
To provide quality and valuable products and
service at best proper manner
8. STRUCTURE OF HR DEPT.
Time keeper
HR Assistance
HR Manager
General Manager
Head
9. FUNCTIONS OF HRM
Hiring
Firing
Benefits and Compensation
Training and development
Performance appraisal
Maintenance
14. JOB ANALYSIS (CONT.)
JOB DESCRIPTION:
Written by HR dept which include
o Skills and efforts
o Tasks
o Responsibilities
o Outlines of duty
15. JOB ANALYSIS (CONT.)
JOB SPECIFICATION:
In Royalson hotel, the job specification includes:
o Qualification of employee
o Experience of employee
o Training or development need for particular job
o Interpersonal skills and communicational skills
16. JOB ANALYSIS (CONT.)
JOB EVALUATION:
Following factors are considered:
o Employee are regular or not
o Work time and over time
o Commitment
o Loyalty
o Complete task in time
17. SELECTION
It varies according to job post.
At Royalson for some jobs like chefs , they use work sample
testing technique.
Basic criteria for testing and selecting given below:
o Persona
o Education
o Experience
o Communication skills
o Maturity
o Potential for growth
o Computer skills
18. INTERVIEW
Handle candidate interview individually
Process of Interview
During interview ,following things includes:
o Dressing(formal/informal/casual)
o Shoe plus socks
o Introduce yourself in 5 mint.
o Why choose this organization?
19. ORIENTATION
2 Days Orientation program
Provide guidelines about their work
Introduces to rules and regulations
o Employee should respect the privacy of other employee
20. TRAINING AND DEVELOPMENT
Through it, creating environment in which there is not usage of
abuse language.
1 month training session
o If we hire an employees in finance dept:
• 5 days at front office (receptionist)
• 5 days in HR dept.
• 20 days in Accounts
22. MAINTENANCE
Health and safety
o Medical
Communication System
Benefits and compensation
There is a area in which HRM compensate their employees
o Old age
o Married and unmarried employees
23. THINGS WHICH AN EMPLOYEE
SHOULD AVOID
Smoking
Shout in the public areas
Say anything negative about hotel
Entering in other departments and guest floors
Mobile using during work
o Punishment
24. CONFLICT MGT
HRM faced many conflicts in ROYALSON hotel
Like Mr. Miyan Khan (waiter captain) and Miss Khola
(Inventory hotel head) are always in conflict
Because of difference in opinion
25. CONCLUSION
The importance of HRM department can not be denied.
We have concluded that in Royalson hotel ,HRM is
running in a very organized and systematic manner. It
is providing the human resource services to fulfill the
management requirements smoothly and efficiently.
And this project has given us the realistic view of how
HR practices are followed in any organization