1. Yasir Bin Shafi
Address: Madinah, Saudi Arabia
E. Mail: farhanshafi80@yahoo.com
Mob: + 966 55 137 8755
Objective:
Seeking a challenging hotel operation, where my experience will be best put to use as a
Reservation Manager, where the opportunity exists to continuously self develop, and where
constructive transparency guides the flow of communication, and creativity finds ample latitude
to yield desirable results.
Hotel Experience:
* Crowne Plaza Madinah, Saudi Arabia
Assistant Reservation Manager, 01st
of August 2015 till now.
* Crowne Plaza Madinah, Saudi Arabia
Reservation Supervisor, 07th
of September 2013 till 31st
July 2015.
* Hotel Millennium Madinah (Ex ARAMAS Madinah), Saudi Arabia
E-Commerce Executive, 05th
of March 2013 till July 2013.
* Madinah Mövenpick Hotel, Saudi Arabia
Sales &Reservation GroupCoordinator, 01st
of January 2011 till July 2012.
* Madinah Mövenpick Hotel, Saudi Arabia
.0201of Decemberst
February 2009 till 31ofst
, 01AgentSales &ReservationSenior
* Anwar Al Madinah Mövenpick Hotel, Saudi Arabia
.2009Januaryth
20till7200of Aprilth
20,AgentReservation
Achievements:
 Certified Leading Others Diploma Course by IHG from 2015 till 2016
 Completed & Achieved 07 Harvard Manage Mentor Courses.
 Completed RMEC (Revenue Management Essential Certificate) Course in Bahrain.
 Best employee of the month award in March 2010 at Hotel Madinah Movenpick.
 Best employee of the month award in May 2016 at Hotel Crowne Plaza Madinah.
 Achieved 67 IFH certificates including 41 Gold, 22 Silver & 4 Bronze
 IHG Training Certificates.
 Achieved Perfect shop Signature Certificates.

2. Personal Data:
- Date of birth : 24/02/1980
- Nationality : Bangladeshi
- Marital Status : Married
- Religion : Muslim
- Driving License : Valid Saudi driving license.
- Iqama Status : Transferrable
Education:
 CTH (Confederation of Tourism & Hospitality) Level 3 Diploma in Hospitality Leadership
(QCF) in 2016.
 Bachelor of Science in Computer Engineering from America Bangladesh University in 2003.
 Passed High School Certificate (HSC) examination in 1998 in 1st
Division.
 Passed Secondary School Certificate (SSC) examination in 1996 in 1st
Division.
Sales & Reservation:
 Handling & ensuring of smooth day to day operations of the reservation
department.
 Maximizing occupancy by using over-booking factor
 Controlling occupancy by watching over-booking factor and wait listing
 Providing the sales and marketing function with current, accurate information on
both the internal reservation situation and the external climate which the hotel
operates.
 Keeping a track of Cancellations, No Shows & retention charges
 Ensure of smooth flow of Groups & VIP movements
 Build relationships, network & maintain regular contacts with bookers &
hoteliers.
 Ensure of compliance of the processes & procedures laid by the organization.
 Develop technical skills & train reservation associates
 Controlling the Reservation Staff.
 Maximizing occupancy by using over-booking factor
 Ensuring that rooms in groups committed are released ten days prior to arrival of
groups.

3.  Checking room commitments for future dates, especially where room availability
is low.
 Closing off fully booked dates to all Central Reservation Offices for free sale, and
monitoring these dates regularly.
 Handling all internet bookings through Synxis, GTA & Booking.com and others.
 Up selling of rooms by selling rooms at rack rate and offering fewer discounted
rates, and by selling suites when filling hotel.
 To see that all telephone calls are answered promptly and courteously and not
exceeding three rings as per IFH or Signature standard.
 To make sure that all reservations are inserted correctly and documents are filled
properly.
 To check the daily reservation arrivals against the file and to see that deposit
information are recorded correctly and voucher according to voucher acceptance
list. (daily)
 Checking the all reservations and make sure that all inline of Proper market
segmentations as standard of SMART move.
 Review the all walk-in reservations which done by Front Office, in order to make
sure that they are following the current BAR rate policy.
 Sending the emails to all concern about group information i.e. check-in time,
meal plan and payment terms etc / MIP guest.
 Maintain the allotment/ follow up the release period as per the agreement.
 Answering all reservation requests.
 Replacing the Revenue Manager when he is on vacation.
General Training:
(1) IFH and Signature.
(2) Hospitality Guarantee Program and General Service Requirements
(3) Courtesy & Professionalism in Speaking
(4) Handling Guest Complaints
(5) Solving Problems
(6) Fire Fighting Training
(7) 7 hospitality key issues.

4. Language Proficiency:
- Bengali : Mother Tongue
- English : Excellent
- Urdu & Hindi : Excellent
- Arabic : Moderate
Computer Skills:
 Qualified in Opera Hotel System.
 Qualified in Protel Hotel System.
 Qualified in Fidelio 6.12 Hotel System.
 Qualified in Wish Hotel System.
 Qualified in SYNXIS.
 Oriented Technology in Hotel ( Trust – Lanyon )
 Microsoft Office XP.
 Good in Adobe Photo Shop & other graphical software.
 Good User in internet.
Reference:
Mr. Rashid Qureshi
Owner Representative
Madinah Movenpick Hotel
Yasir Bin Shafi
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Signature
Date: