1. Al Barsha one, Dubai · United Arab Emirates
( + 9 7 1 ) 5 6 7 6 2 4 1 0 1
E - M A I L a h me dra mad a n19 7 8 @g m ai l. c om
A H M E D R A M A D A N M A H M O U D
PERSONAL INFORMATION
 Marital status: Single
 Nationality: Egyptian
 Date of Birth: 18th November 1978
 Place of Birth: U.A.E
 Military status: Fully exempted
OBJECTIVE
Seeking a challenging position a multinational organization in the field of
Hospitality, where my educational background, personal skills, and my
experience can be used and developed with a good potential of
advancement.
EDUCATION
[ 1996 – 2000 ] The High Institute For Tourism & Hotels – 6th
October City – Cairo, Eg
Bachelor Of Tourism & Hotels. Guiding Section.
Degree : Very Good
General Order : Fourth
LANGUAGES
Arabic :Mother tongue
English :Very good command of the language ( spoken & written )
Italian : Good command of the language ( spoken & written )
WORK EXPERIENCE
***[June 2013 till now]
Kempinski Hotel & Residences Palm Jumeirah, Dubai, U.A.E
Assistant Reservations Manager
 Manages room’s inventory to achieve optimum results in
Occupancy, Average rate and Revenue, reviewing daily reservations
accuracy, rates compliance from segment and source, system close-
out when necessary and rate availability.
 Review OCM & PMS availability keeping sufficient inventory for
high yield segments.
 Ensures all sellable contracted rates are loaded in all systems for ease
of use by reservations.
 Ensures all internal package breakdowns are loaded and in line with
financial department.
 Assist Director of revenue in preparing the annual and monthly sales
action plans.
 Responsible for effective implementation and compliance with
Kempinski Revenue Management Standards
 Ensuring all contracted rates (corporate & whole sales) are updated
and loaded in Opera and linked to their profiles accordingly.
 Ensure all distribution channels are returning appropriate availability

2. and pricing for the following 365 days
 Compliance to Kempinski Standards for Rate Plans, Rate
Categories, Market Segments, Profiles and all other PMS related RM
functionalities
 Effectively manage and be in control of all inventory (transient,
group, wholesale allotments and other) and pricing strategy in all
distribution channels including branded web, 3rd party sites and the
GDS
 Tracks and prepares the necessary reports required for monthly
submission & distribute to executive office and all other concerned
departments.
 Maintains good working relations with other departments and keeps
close contact with regular guests, ensuring their needs are identified,
and relayed to concerned departments for service delivery.
 Ensure all future reservations are checked to ensure complete and
accurate details are held.
 Supervises the Reservations Agents in their daily duties, including
pick-ups, travel agents’ commissions, staff responses to clients, etc.
 Training, developing, and motivating staff to increase productivity.
 Participates in staff recruitment, organizes on-the-job and monthly
training for all staff, in order to ensure clients’ satisfaction and
adherence to Kempinski service standards.
 Keep all reservations team updated on current promotions and rates.
 Prepare work schedule for Reservations staff to ensure optimum
coverage of the Reservations at all times.
 Performs any other duties assigned by management.
***[December 2011 till June 2013]
Kempinski Hotel & Residences Palm Jumeirah, Dubai, U.A.E
Reservation Supervisor (244 Suites, Penthouses, & Villas).
***[ August 2009 Till December 2011]
The Yas Hotel, Abu Dhabi, U.A.E
Pre-opening team as Reservation & Sales Agent (499 rooms &
suites).
 Handling the daily reservation operation & selling Yas Hotel
products and services.
 Handling group reservations up to 400 rooms
 Process the guest’s visa requests.
***[ Jun& July 2009 ] CHI Hotels & Resorts
Corinthia Beach & Resort, Sharm El Sheikh, South Sinai, Egypt.
Pre-opening team as Front Office Shift Leader (335 rooms&
suites).
*** [Jun 2008 Till 2nd Jun 2009] Mövenpick Resort El Sokhna – Zaafarana
Road – Egypt.
Front Office Shift Leader (162 rooms& suites)
 Responsible for a team of 7 employees in the various sections of
Front Office to handle daily check-ins and check-outs, responsible
for group arrivals and departures.
 Cooperate with colleagues from all departments, in particular
Housekeeping, Reservation & Finance.
 Ensure that the Guest Service Desk is manned, operationally
prepared and stocked at all it.
 Preparing the Front Office Staff Roster & Vacation Plan.

3. ***[ April 2008 Till June 2008 ] Movenpick Resort El Sokhna – Zaafarana
Road – Egypt
Pre-opening team
***[Dec 2005 Till Sep 2007 ] Tropicana Grand Oasis Resort –South Sinai –
Egypt
Guest Service Agent (GSA)& acting as Shift Leader (440
rooms)
***[April 2005 – November 2005] Maxi Village Sinai garden – South
Sinai - Egypt
Front desk Agent (176 rooms)
***[ August 2001 – April 2005 ] Dr. Adel Khair law &Arbitration Center–
Cairo - Egypt
Public Relations Agent.
***[ Jan 2001 – June 2001 ] High Institute For Tourism & Hotels– Cairo
- Egypt
Italian Teacher
COURSES & TRAINING SESSIONS
 Movenpick Resort El Sokhna
 On-job Training Skills (Train the Trainer).
 Opera Configuration & Utilities.
 Firefighting & Safety.
 The Yas Hotel
 Opera Configuration & Utilities.
 Triton Hotel’s System.
 Effective Business Writing.
 Kempinski Hotel & Residences Palm Jumeirah
 PCI DSS (Payment Card Industry-Data Security Standard).
 eDNRD System (Dubai immigration online visa system).
 Driving Incremental Revenues through GHA
Communications, webinar session.
 Rate Tiger Connect, Professionally managing your OTA
channels, webinar session.
 Strategic and Tactical pricing, webinar session.
 Having great Rates and Room type descriptions at all
distribution channels and points of sale, webinar session.
 Maxi-Room Workshop by Hotelbeds. Oct 2015, by Hotelbeds.
COMPUTER& PERSONAL SKILLS
Computer Skills:-
 Rate Tiger Channel Management
 Infor Query & Analysis (Micros Visions)
 Opera Hotel Edition, Versions 5 &4.
 Opera Channel Management (OCM)
 Fidelio 6.20 & 6.20.30
 Microsoft Windows
 Microsoft Office Applications
Personal Skills:-
 Ambitious.
 Eager to Learn.
 Self-Motivated.
 Practical.

4. CERTIFICATES& REWARDS
 CHRM (Certified Hospitality Revenue Manager) by AHLA. under
exam.
 Gold & Silver Achievement Certificates from institute for
hospitality (IFH).
 Team member of the month (March 2012), Kempinski Hotel
&Residences Palm Jumeirah, Dubai.
 Team member of the month (Apr 2011), Yas Hotel, Abu Dhabi.
 International English Language Testing System (IELTS).
 International Computer Driving License (ICDL).
 Letter of Appreciation (Jan 2006), Tropicana Grand Oasis Resort,
 Employee of the month (Jul 2005), Maxi Village-Sinai Garden,
 Employee of the month (Apr 2005), Maxi Village-Sinai Garden,
 Italian Course Certificates from the Italian institute culture, Cairo,
Eg. Dated in 1998 & 1999.
REFERENCES
 Burkhard Wolter, General Manager, Oberoi Hotels & Resorts, Ajman, UAE.
Burkhard.wolter@oberoihotels.com.
Mobile: +971 55 2850743
 Mamdouh Salem, Hotel Manager, Kempinski hotel Doha, Qatar.
Mamdouh.salem@kempinski.com
 Abdelhady Ibrahim, Director of Revenue, Fairmont Hotel, Riyadh, KSA.
a.hady.sharawy@gmail.com
 Imre Werger, Cluster Revenue Manager, Ramada Beach Hotel, JBR, Dubai, UAE.
toimre@gmx.de