1. Marla Chugg
208 E Spencer Peak Way, Unit E4  Draper, Utah 84020 (801)367-2496 marlachugg@gmail.com
KEY SKILLS
Product Line Management  Sales Strategic Customer Marketing  Customer Service  Relationship Development 
Customer Satisfaction Cross-functional Teamwork  Training  Pricing Team Building  Continuous Improvement
Contract Negotiation & Management  Presentations & Reports  Data Analysis
PROFESSIONAL HISTORY
WG HENSCHEN —Distributor of aviation hardware July 2015- present
Supervisor, Tactical Sourcing
Managed all productcodes and responsiblefor supplier accountmanagement. Involved with sourcingparts for
procurement. Managed request for quotes from internal sales group and applied bestprocurement practices for
purchasingparts. Helped to set up procedures in new ERP System and worked in ERP system to manage and maintain
procurement. Responsiblefor some reporting via excel in Microsoftoffice program. Responsiblefor correcting
paperwork issues with suppliers. Maintained onlinequote records.
WENCOR GROUP — Manufacturer and distributor of aftermarket aviation parts 2001- Nov 2014
Product Manager, Airframe PMA parts line, 2010-2014
Managed Wencor PMA parts line,with annual salesof $8 million. Coordinated PMA parts group biddingprocess for
contacts.Planned and carried outmarket research and analysisin order to strategically priceand market parts. Worked
with Wencor’s global insidesales team and outside sales team to set and accomplish sales goalsthrough training,
customer proposals,customer followup, coordination on contractnegotiation,and handlingday to day issues and
questions.Worked with purchasingto control costs and manage inventory levels. Coordinated new parts projects with
product development team, engineering, sales teams, and customers. Prepared reports and presentations.
Selected contributions
 Maintained an average gross margin of 60% on airframe productgroup from 2010-2014.
 Coordinated with sales and grew sales of productlinefrom $6 million in 2012 to $8 million in 2014.
 Worked with InsideSales Director to improve sales marketingtool, makingit more user friendly.
Assistant PMA Product Manager/PMA Marketing Specialist, 2004-2010
Assisted Productmanagement team with reports and presentations. Coordinated OEM sampleparts sales by creatingand
managingincentive for insidesales. Created and coordinated trainingprogramfor insidesales on new PMA parts. Priced
selected parts.
Selected contributions
 Assisted marketing department in creatingnewsletter, website and various magazineadvertisements.
 Assisted in streamliningtheOEM sampleparts return to stock procedure
Inside Sales Representative, 2001- 2004
Account manager for United Airlines,one of Wencor’s largestcustomers, as well as customer accounts in the Western
United States. Fostered relationshipswith new and existingaccounts,proposed cost-savingproducts and services,and
prepared reports and analysis.
Selected contributions
 Managed multi-million dollar contractwith United Airlines

2. Marla Chugg
208 E Spencer Peak Way, Unit E4  Draper, Utah 84020 (801)367-2496  marlachugg@gmail.com
 Bid and won additional repaircontractwith United Airlines increasing Wencor repair shop annual revenue
by $70K in firstyear of contract
CHANGES INTERNATIONAL, A TWINN LAB COMPANY-- MLM specializing in nutraceuticals (1999-2001)
Worked on administrative and customer service team. Processed returns and worked on commissions’ payout team
and researched fraudulent activity. Coordinated shipping with offsite warehouse. I was promoted to call center
trainer in 2000, where I supervised incoming team members and trained them on customer service and products.
MARKETING ALLY CALL CENTER (1995-1999)
Worked as a customer servicerepresentative and was later promoted to call center auditor and trainer.Supervised 20-30
employees, monitored and gave feedback for improvement to call center agents and I also trained on various projects.
EDUCATION
 Bachelor of Science, BrighamYoung University (1997)
 Associates of Science, Snow College(1990)
PROFESSIONAL DEVELOPMENT
 Professional training courses:MS OfficeSuite, leadership and management, sales,communication,PMP
course
 Excel (Advanced skill)
 Access,Word, and Power Point (Intermediate skill)
AWARDS AND RECOGNITION
 2003 awarded Employee of the Year for outstandingcontribution to the United Airlines account
INTERESTS AND OTHER ACTIVITIES
 Served 18 month mission for the Church of Jesus Christof Latter-day Saints
 Travel
 Music
 Cooking