1. ENZA FORTE
6 First Avenue, Walton on Thames
Surrey, KT12 2HL
07966767483 • 01932 223228 • enza.scianna@sky.com
Personal statement
A hardworking, reliable and highly motivated individual who enjoys a challenging role. A good
communicator and team player who can also work on own initiative to improve and enhance business
performance. Dedicated to provide excellent customer service.
Key Skills
Proficiency in all areas of Microsoft Office
Excellent communication skills, both written and verbal
Good time management and admin skills
Excellent negotiation and interaction skills
Fluent in Italian, both written and verbal
Other
Emergency First-aid at work
Clean Driving licence
Employment History
Sales Support Co-Ordinator, Allegro MicroSystems Europe Ltd
(August 2011 – August 2015)
Allegro MicroSystems is a leader in developing, manufacturing and marketing high-performance
Semiconductors. Its headquarters are based in the USA, with design and application centres located
in North and South America, Asia and Europe. The European Sales office is based at Chertsey.
Achievements and responsibilities:
Liaising with customers, distributors and representative organisations to provide prompt support
and respond to their requests in a timely manner;
Validating and entering orders onto the internationally-networked, multi-currency (Euro and USD)
Oracle system;
Monitoring and expediting orders, including vendor managed inventory and effectively managed
buffer stocks to the required level;
Supply Chain Management: Learnt the process of raising weekly billings for VMI consignment
stock and the creation of Pro-forma invoices;
Reviewing order intake data for correctness, validating prices, reviewing quotations,
acknowledgements and other correspondence;
Implemented a new Pro-forma template for “Cash in advance” customer in Russia for other team
to also use when necessary;
Validating and processing customer returns where necessary, such as RMA’s for Quality issues
and Stock returns and Scrap allowance every 6 months. Streamlined a new process saving
time for the rest of the team to follow;
Effective streamlining of commercial invoices and freight cost procedure for a demanding
customer in Romania, to help prevent any mis-declaration to Romanian Customs, providing
more accurate freight costs within 48 hours to the customer;
Project managed the office Sales Support Manual: Reviewed, assessed, updated and replaced
with new working notes with the support of the rest of the team;
Working as part of a team, being flexible and offering support within the team;
General administration, including filing, archiving and maintenance of office systems.
Basic CV template by reed.co.uk

2. Sales & Marketing Administrator, Alert Marketing Ltd
(June 2006 – July 2011)
Alert Marketing is a Marketing and Sales promotion business set up 30 years ago, providing
personalised products to a diverse range of clients. The account base incorporates large, medium
and small business for all areas of the industry.
Achievements and responsibilities:
Managed Key Accounts such as schools, gift shops and agencies;
Obtained three new accounts in the competitive schools sector – sole supplier for branded school
uniforms;
Developed new monthly reports to provide comparisons on business performance in key areas;
Proactively discuss new ideas with Key Accounts;
Manage and deal with all web and telephone enquiries on a day-to-day basis;
Project manage all orders within the business;
Initiate all invoices and chase through to payment.
Car Rental Manager / Rental Adviser, Walchry Motors – Peugeot
(2004-2006 / 2002-2003)
Walchry Motors is a Car dealer, which sells new and used quality Peugeot cars. It also has an on-site
service department as well as a rental business with a fleet of vans and cars.
Achievements and responsibilities:
Led the rental department in a professional and efficient manner;
Developed and motivated a team of four;
Increased longer-term contracts with retail customers by approximately 5% through excellent
Customer Service;
Achieved 85% target for Central Reservation bookings for Peugeot (compared to 60% achieved in
2003);
Understanding client needs and ensuring they had the correct rental package and excellent
service;
Managed a fleet of 45 cars/vans, ensuring the vehicles were road worthy and achieved company
standards;
Maintained competitive advantage by anticipating and responding to local competitors;
Delivered high standards in customer satisfaction by ensuring all day-to-day queries were
resolved effectively;
Maximised sales for additional insurance;
Monthly reports of rental activities and revenue forecasts against targets submitted on time.
Responsible for local advertising (press and on-site) within a budget constraint;
Sending claims to Peugeot for warranty customers, where rental car had been given;
Effectively managing and supporting the Admin Assistant, Service team and drivers.
Customer Service Admin (part-time), Sony UK - CPCE
(2000-2001)
Sony Europe Limited is the UK sales arm of consumer electronics giant Sony Corporation. It markets
a wide range of consumer electronics, including computers, PlayStation game consoles and home
theatre systems. The division also offers professional products such as high definition video-
conferencing equipment, cinema projectors and medical imaging technology.
Achievements and responsibilities:
Investigating missing/damaged goods in UK and European warehouses;
Processing insurance claims for all damaged stock;
Price updating of all products;
Budget Management for freight charges
Senior Merchandiser/Merchandiser/Assistant Merchandiser/Office Clerk,
Interlanche Ltd
(1994-2000 / 1990-1994 / 1987-1990 / 1985-1987)
Basic CV template by reed.co.uk

3. Interlanche Ltd was a leading UK importer of clothing and textiles for the retail trade, mainly
specializing in Menswear and Children swear.
Achievements and responsibilities:
Managed Key Accounts such as Debenhams, Jaeger, Austin Reed, Burtons, BHS and C&A.
Responsible for project managing sales in excess of £750,000;
Setting up new process to ensure projects managed efficiently and orders delivered on time;
All projects for Key Accounts were managed from concept stage right through to approving
shipment prior to final despatch to the client;
Obtained new account worth approx. £250,000 p.a. – BHS Children’s School Uniform;
Proactive with customers, attending regular meetings with buyers and merchandisers, negotiating
on price, agreeing new ideas and project managing orders / critical paths;
Responsible for quality control at two major factories in Portugal and Bangladesh, agreeing quality
control standards and auditing through factory visits;
Attended cloth shows in UK and Paris on a regular basis to gain ideas on the latest trends and
advising customers appropriately.
Education
Brooklands College
BTEC General in Business Studies (equivalent to 6 ‘O’ Levels):
Rydens School
‘O’ Levels – French, Italian, Spanish
Hobbies & Interests
Traditional Sicilian Cooking and ZUMBA.
References
References are available upon request.
Basic CV template by reed.co.uk