Resume 2016 Vojtech (Voyta) Kacerovsky

1. VOJTECH (VOYTA) KACEROVSKY
Cell: 949.629.8235
Costa Mesa, CA 92626 vkacerovsky@email.cz
HOSPITALITY & PROPERTY MANAGER
A customer-focused manager with over 15 years of experience managing high-quality hotels. Highly talented
communicator, with proven accomplishments negotiating relationships that result in increased customer retention
and referrals. Strong expertise in assessing internal operations and identifying areas for streamlining processes and
implementing improvements that decrease overhead. Combines sales, marketing, and business development
expertise to deliver substantial revenue growth in highly competitive markets.
Areas of Expertise
 Operations Management
 Strategic Planning & Analysis
 Industry Networking
 Marketing & Trade Shows
 Customer Relationship Development
 New Business Development
 Competitive Intelligence
 Employee Training
 Team Leadership
 Sales/Forecast Management
 Budget Management
 Czech & Slovak Fluency
Professional Experience
CZECHTOURISM, LOS ANGELES, CA 2013 – 2016
DIRECTOR OF FOREIGN OFFICE
 Oversaw all phases for the opening of a new United States office, from sourcing office locations and monitoring
compliance with business regulations to building a new market for the Western United States and Canada.
 Developed and administered a $300 000 annual budget for office operations, marketing, and personnel.
 Established and fostered relationships with influential stakeholders to expand the customer base during
conferences and trade shows.
Key Accomplishments:
 Achieved a dramatic increase of United States tourism to the Czech Republic from 4% in 2012 to 15% in 2015.
 Created innovative products and media that targeted key audiences and promoted travel to the Czech Republic.
 Ensured that office operations remained at 100% efficiency by personally managing all leads and streamlining
internal communications with Headquarters in Prague.
BOUTIQUE HOTEL JALTA, PRAGUE, CZECH REPUBLIC 2010 – 2012
GENERAL MANAGER
 Directed all aspects of luxury downtown boutique hotel serving up to 46 000 guests annually.
 Developed and monitored over $1 million in annual budgets, including inventory, refurbishment costs, and
staffing levels.
 Trained and mentored staff in delivering high quality customer service at every stage of the customer experience.
 Represented owners and hotel at important city events, developed business in the hotel´s conference center.
 Collaborated with hotel group executive staff to define long-term strategic plans for sustainable growth and
community impact.
Key Accomplishments:
 Generated increase in revenue from business clientele even during major reconstruction.
 Entrusted to represent the hotel during public relations and media requests, demonstrating leadership capacity
and a strong vision of the hotel mission.
 Led the redesign and construction of the new lobby space, restaurant and basement facilities.
PLAZA ALTA HOTEL, PRAGUE, CZECH REPUBLIC 2006 – 2012
GENERAL MANAGER
 Directed strategic initiatives and operations for a four-star hotel serving up to 20 000 guests annually.
 Developed and monitored over $800 000 in annual budgets, including inventory, refurbishment costs, and staffing
levels.
 Trained and mentored staff in delivering high quality customer service at every stage of the customer experience.
 Assessed all aspects of business operations and executed plans to turnaround failing departments.
Key Accomplishments:

2. Vojtech (Voyta) Kacerovsky Resume, Page 2
 Generated a substantial increase in revenue from business clientele after transitioning the hotel from a leisure-
focused space to a business focus.
 Entrusted to represent the hotel during public relations and media requests, demonstrating leadership capacity
and a strong vision of the hotel mission.
 Led the redesign and construction of the restaurant space, resulting in a profitable department that had
previously been operating at a loss.
Professional Experience, Continued
HOTEL JALTA, PRAGUE, CZECH REPUBLIC 2004 – 2006
DIRECTOR OF OPERATIONS
 Managed day-to-day hotel operations, including the front office, security, housekeeping, and maintenance at a
hotel with 94 rooms.
 Identified key areas for improvement and implemented changes to generate increased profit margins.
Key Accomplishments:
 Selected to serve as the Deputy General Manager by hotel owners after initiating improvements to increase
revenue and improve staff interactions with customers.
 Implemented new service standards for customer service departments, resulting in higher customer satisfaction,
retention, and word-of-mouth referrals.
HOTEL STEP, PRAGUE, CZECH REPUBLIC 2003 – 2004
GENERAL MANAGER
 Coordinated internal operations for a high-volume hotel with 160 rooms, implementing large-scale initiatives that
advanced corporate business objectives.
 Managed 60 staff, including hiring and terminations, human resources, payroll administration, training, and
performance evaluation.
 Monitored inventory and financial reports, communicating critical information to management.
 Represented the hotel’s brand image during public functions, trade shows, and conventions
Key Accomplishments:
 Initiated a new business and marketing plan that increased vacancy rates by 10%.
 Conducted ongoing analysis of employee performance and applied areas of successes or failures to trainings.
 Led the creation of a new congress center that dramatically increased business clientele.
EUROTEL PRAHA SPOL. S. R.O, PRAGUE, CZECH REPUBLIC 2000 – 2003
NATIONAL SALES MANAGER
 Led seven regional managers in generating increased sales across 87 brand stores.
 Identified new store sites, capitalizing on geographical proximity to target audiences.
 Developed and implemented sales strategies and promotions that increased brand awareness and referrals.
Key Accomplishments:
 Achieved customer satisfaction ratings that exceeded Czech Republic and international ratings.
 Increased profit margins by initiating a shift in sales from goods to enhanced services.
 Implemented a new compensation system that was adaptive to business needs and directly improved sales.
Previous positions include Manager for Marriott International Hotels and Manager for Westin Long Beach Hotel.
Education & Training
Bachelor of Arts in Hospitality Management, University of Hradec Králové, Czech Republic
Associate of Arts in Business Management, Cerritos College, CA