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Ross David Facer
8 Roxley Manor, Willian, Letchworth Garden City, Hertfordshire SG6 2DP
07817 951 761 • 07801 136 173 • ross.facer@rspb.co.uk
Personal statement
I am a conscientious and professional Area Manager who is currently seeking a new challenge and
new position as a Venue Operations Manager. A highly organised, ambitious and efficient individual,
whose thorough and precise approach to his work and role has yielded excellent results to date and
throughout his entire career history.
Key Skills
 Experience and knowledge of using various ad hoc software and web-based applications,
including CRM reporting tools, Design Packages, and web Content Management Systems
(CMS)
 Proficiency in all areas of Microsoft Office, including Access, Excel, Word, PowerPoint and
Outlook
 Event organisation and execution
 Marketing campaign management, execution, creation and communication (Business-to-
Business and Business-to-Consumer)
 Budget management and demonstrating ROI (Return on Investment) on expenditure
 Account management and sales (Business-to-Business and Business-to-Consumer)
 Excellent communication skills, both written and verbal, at all levels
 People, team and performance management and leadership
 Fully qualified driver
 Fluency in French
Employment History
Area Manager (Central/Eastern England), RSPB Fundraising Direct, Home
based
(March 2013 - present)
Achievements and responsibilities:
 Assisting staff with personal and professional development
 Leading, motivating, managing and providing appropriate levels of direction and support to
individuals within the team depending on the situation
 Working successfully towards and achieving targets
 Working to individual, team and operational objectives
 Following set processes and implementing set policies
 Running training sessions
 Reporting
 Recruitment
 Assisting with investigations and disciplinary hearings
 Relationship building with venue contacts and suppliers
 In January 2014 I was awarded RFD Team Player of the Year award at the annual RSPB
conference

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Area Manager (London), RSPB Fundraising Direct, Home based
(March 2011 – March 2013)
Achievements and responsibilities:
 In addition to the above, in January 2013 the opportunity arose to manage, build and develop
a new Central area team (which I now currently manage), and from January 2013 – March
2013, I managed a period of change and transition for the organisation at all levels: field staff
in both the London and Central Teams; working closely with senior management in terms of
continued target delivery, recruitment and event booking; and mentoring the newly appointed
London Area Manager until the final handover took place smoothly.
Field Fundraiser (London), RSPB Fundraising Direct, London
(June 2010 – February 2011)
Achievements and responsibilities:
 Representing the RSPB at a range of events across the South East region; conveying our key
messages and campaigns to the general public and potential supporters
 Converting conversations with people into active RSPB memberships of high value and low
attrition rates (as of 22/09/2010 – 180 new members recruited, with an attrition rate of 10%)
 Mentoring and training new starters including those working in different regions
Marketing Manager, Experian Ltd, London
(November 2006 – May 2010)
Achievements and responsibilities:
 I returned to Experian Ltd to manage the division’s event programme (some 40 events per
year). Previous duties involved those outlined for July 2006 – November 2006 above, but also
incorporated
 the mentoring of a new junior member of staff
 managing, developing and delivering the marketing programme and budget of a new
acquisition (Experian FootFall)
 quantifying and reporting on ROI (Return On Investment) and delivering all aspects of
the marketing mix whilst working closely with senior management across Experian
group
Marketing Manager, Casewise Ltd, Watford
(July 2006 – November 2006)
Achievements and responsibilities:
 This exciting new opportunity allowed me to use the marketing skills and knowledge gained
during my employment with Experian Ltd – all within the context of a new business
environment
 Whilst managing a team of three, I was able to conduct my expertise in all marketing
disciplines and best practice
 Additional skills gained included advertisement copyrighting and design, PR, creative
directorship, team and people management and translation

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Marketing Communications Manager, Experian Ltd, London
(April 2005 – July 2006)
Achievements and responsibilities:
 As below, but with more emphasis on managing the division’s event programme (some 40
events per year). This also required liaising and relationship building with our international
offices and franchises, as well as our recent mergers and acquisitions: The Future
Foundation, Catalist and FootFall. Establishing strong relationships with Experian’s event
suppliers and negotiating deals
Communications Executive, Experian Ltd, London
(September 2003 – April 2005)
Achievements and responsibilities:
 After several years of working within a sales and account management function, I was offered
the exciting and refreshing opportunity to work within the Division’s new Marketing and
Communications Team. The role enabled me to apply my previously acquired transferable
skills and my knowledge of the business within a marketing framework. Working both
independently and closely as a team with internal clients, my remit included:
 All aspects of event organisation. In Autumn 2003, I organised a series of product
launches across the country to relaunch Experian’s world-leading consumer
classification, Mosaic UK, which was the 2004 SMART Awards winner for “best GIS
product”
 Email marketing, campaign management and fulfilment through “Cheetahmail” and
HTML production
 Website and Intranet maintenance, development and management
 Proof reading, editing, writing and collateral design
 Competitor analysis and review
Account Manager, Experian Ltd, London
(November 2001 – September 2003)
Achievements and responsibilities:
 This position saw the merging of existing duties with additional new responsibilities including:
 Further maintenance and managing of my own client base through monthly invoicing,
client problem solving and retention, identifying upsell opportunities, regular account
meetings, project management
 Presenting the team at the Business Awareness Day for new employees within the
Division
 Demonstrating and positioning software applications to prospective clients during the
sales pitching process and acquiring new business
 I attended the 10-week evening course run by the Media Research Group in May and June
2002 to further enhance my knowledge of the Media Industry.
 In April 2002, I was nominated in the “Best Newcomer – Account Manager” category during
the annual Divisional Sales Day

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Junior Account Manager, Experian Ltd, London
(April 2000 – November 2001)
Achievements and responsibilities:
 My principle role was to support fellow Account Managers within the Media & Digital
Commerce Team
 Key duties included producing ad-hoc project work using Experian software and data. My
data manipulation techniques and software skills further developed, and I presented the
analysis to the client when necessary
 I was Product Manager for ADEPT. Each ADEPT kit was tailored for each individual client, so
liaising both internally and externally with the client was an important aspect of the role.
 I presented Experian’s Business Strategies Division and its product portfolio to Marketing
students studying at two prestigious English universities
 Additional support duties involved client software installations and training
Education
University of Portsmouth
(September 1995 – June 1999)
BA (Hons) French Studies – 2.1
Goffs School
(September 1993 – June 1995)
A-levels:
 German – C
 French – C
 Geography – E
A/S-levels:
 General Studies - E
Goffs School
(September 1988 – September 1993)
9 GCSEs, grade A-C, including Maths and English. CFS French for Business.
Hobbies & Interests
I’m a very keen ornithologist and have been since the age of five years old. I enjoy everything
associated with our natural world. I like travelling in the UK, and overseas. I enjoy socialising with
friends and family, along with the therapy of cooking. Besides my love for the outdoors, I’m interested
in politics, and enjoy watching business related programmes and documentaries such as The
Apprentice and Dragon’s Den

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References
References are available upon request.