1. Curriculum Vitae V.Kačerovský
Vojtech (Voyta) Kacerovsky
16960 Algonquin str. 3-203
Huntington Beach, CA 92649, USA
Cell: 949-629-8235
e-mail: vkacerovsky@email.cz
I am an experienced manager with experience in public sector communicating
with customers and media. I will bring my determination to fulfill and exceed
expectations through teamwork, loyalty, responsible and creative approach to the
new challenges. I am resistant to stress. I am willing to relocate to new location if
so required.
EDUCATION
1973 - 1981 Basic Education, ZDS Komenského ul. CZ
1981 - 1985 Degree in Analytical Chemistry, SPŠCH v Pardubicích, CZ
1987 - 1990 A.A. Degree, Business Management, Cerritos College, Ca., USA
1995….. Train the Trainer Certificate, Renaissance International
Various Marriott sponsored trainings and workshops
MCE, Course on Management for Sales Managers, BE
Other…
2010 – 2012 University of Hradec Králové – Management of Travel Industry
EMPLOYMENT
1/2013 – NOW CzechTourism – Director of Foreign office in Los
Angeles, USA
I have been entrusted with opening of new office in USA, including securing of
the office location, business registration with all necessary permits, creating the
new contacts for the region of Western USA and Canada.
The duties include creating business plan, budgeting, office operation system
and also activities promoting travel to Czech Republic.
These are meeting with Travel Trade professionals, Media and public as well as
presentations for all the groups, participation in roadshows, fairs and conferences
on the territory.
12/2004 – 12/2012 Flow East Hotels
Boutique Hotel Jalta – General Manager (2010 – 2012)

2. Curriculum Vitae V.Kačerovský
Joint function of General Manager for two hotels in Prague (Jalta + Plaza Alta
hotels). Sales and operational duties, responsible to owners of the hotels
Plaza Alta Hotel 4* – General Manager (2006 - 2012)
Task of takeover of a new acquisition in the portfolio, hotel with 87 rooms in 4 star
category.
Complete re-construction of the restaurant
Refurbishment of all rooms
Design and construction of a new meeting space
All related duties to general management – planning, controlling, sales activities,
HR
Representing the hotel during public announcements and communicating with
media
Hotel Jalta 4*+ – director of operations (2004 – 2006)
Managing the Hotel operations departments (Security, Front Office,
Housekeeping, Maintenance)
Preparation and implementation of new service standards, procedures and
trainings in customer service departments
Completion of re-furbishing of rooms and meeting space
Acting as Deputy General Manager
11/2003 – 10/2004 HOTEL STEP 3*, General Manager, CZ
General Management of a 3 *** property
Hotel representation during public functions, media communication
Preparation and realization of a new business and marketing plan
Sales and Marketing activities, fair and conventions attendances
Preparation and the development of plans for a new congress center including
supervision during construction and ordering
Creation and realization of a motivational plan for the management
HR planning, training and development
10/2000 – 10/2003 National Sales Manager, Eurotel Praha spol. s r.o., CZ
Leading team of 7 regional managers with 87 brand stores network.
Communication with public, acting as a speaker on company presentations and
shows
Responsibilities included strategic planning and development of the company
brand stores, planning new sites and sales methods and activities, close
cooperation with marketing during event and promotion planning and
development, HR selection, development and planning and other related

3. Curriculum Vitae V.Kačerovský
activities
Major achievements:
Customer satisfaction well above Czech and International levels (TRI*M Index
88)
Development of a flexible and motivating compensation system reflecting
immediate needs of the company
Managed the change of stores’ focus from residential to SOHO and SME
segments
Shift from pure sale of goods to offering services, care, consultancy and VAS
product sales based on individual customer needs and expectations
1/1999 - 9/2000 Manager, Marriott International Hotels, CZ
Participation at the opening of the new Marriott Prague Hotel
Management of the Front Office, PBX, Guest Relations, Concierge, Business
center and VIP lounge crews
Establishment of an international standard of service and customer care in
accordance to Marriott International SOP
Managing staff of 50 trough CEI Conference and IMF city wide international
events
Reached guest satisfaction levels of 97% during the first year of operation of the
hotel
10/1997 - 11/1998 Manager, Westin Long Beach Hotel, Ca., USA
Daily management of the front desk, bellman, doorman, reservations, PBX and
concierge of a 460 rooms property in one of the most difficult business
environment in Southern California
Responsibilities included verification of reservation and prices, scheduling,
training and couching of the teams, control of the cash registers.
My goal was to increase the staff productivity and to establish the concierge
operations in the predominantly business hotel. Both goals were successfully
reached together with increase of the quality of services measured by customer
satisfaction surveys
4/1994 - 9/1997 Manager, Marriott International Hotels (Renaissance
Prague), CZ
Assistant Front Office Manager, responsible for Reception, PBX, Concierge,
Doorman, Bellman and Fitness Center

4. Curriculum Vitae V.Kačerovský
Assistant Food and Beverage Manager, responsible the operation of two
restaurants, main bar and room service managing more than 30 people
Restaurant Manager with responsibility hotel’ main restaurant, bar and room
service
11/1992 - 3/1994 Property Manager, Union Development Co., Cerritos, CA,
USA.
My responsibilities included care and operation of several hundred storage units.
Sales, contracting and maintaining new clients, accounting, billing, rent collecting,
evicting non-payers, upkeep and security.
Other experience since 1986
Chemical plant operator, CZ
McDonald’s of Long Beach, Ca., USA
Embassy Suites Hotel, Head waiter, Ca. USA
COMPUTER SKILLS
 Windows
 Various hotel and restaurant management programs (Fidelio, HIS, Hores,)
 SAP – basic overview
 Microsoft Excel, Word, PowerPoint
LANGUAGES
 Czech, Slovak - fluent
 English - fluent
 Russian - fair
 German - beginner
References are available upon request
Vojtěch Kačerovský
April 2015