1. Andres Jorge Sandoval Gomez
Birthday: 21-08-1978, Caracas (Legal resident in Colombia / No working visa required)
ID: 375588 /Married
Home address: calle 152ª # 54-75 Mazuren 5 Colombia
Home / cel contact numbers: 7038180 cel: 3164465077
Mail: micandres1@yahoo.com
PROFESSIONAL PROFILE
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Certifiedexperienced professionalingeneraloperations, sales, logistics, financials, training and human resources at a regionallevel for over 14 years.
Strengths ingeneral operations, customer satisfaction management andsales through team working, experiencedin financial andmarkets analysis.
Self motivated, ambitious, analytic and structured.
Large experience inrecruiting, salesandoperations team trainings andthe development ofteam members at management levels, great ability to
generate new profitable business , B2B, B2C y verticals. Experienced in creating new levels of profitability through general operations.
JOBS SUMMARY
Regus Colombia Limitada Sector:management / sales / operations
Area Director North Andean region (Colombia y Venezuela) Date: Apr-2012 / Nov2014
Bogotá
Reporting to / Michael Turner CEO
Main duties:
Increase of profitability of the region through sales, operations and finance management.
Design, implementation and development of strategies oriented to client retention and customer satisfaction.
Lead and deliver on P&L accountabilities on northern cluster
Increase of the number of locations and development involvement in all region through sustained occupancy levels.
Recruitment, training and human resources management.
Creation of new sales channel and leads at a regional level while managing the operational and sales force.
Managing of financial, call centre and marketing departments.
Greatest achievements:
To reach, exceedandholdsalesrequiredlevelsfor periods longer than 18 months.
To reach, andhold customer satisfactionlevelsandcost reductionresults creating savings of aprox 350.000 P.per Y
To reach andkeep the positionof the secondmost profitable regionwithin Latinfor over 4 years.
To open newbusiness units withexceeded levels of occupancies according to the business planwithin the required timeframes.
Reason for withdrawal: Professional development
Regus Colombia Limitada Sector:Generaloperations
Area Operations Manager North and central america Date: Oct 2009 / Mar 2012
(Colombia, Venezuela, costa rica, Guatemala, Perú, Panamá, Ecuador, El salvador)
Bogotá
Reporting to / Ana María Castro Directora Regional NOLA
Main Duties:
To develop and implement strategies for client satisfaction and profitability levels in all region
Manage and increase the retention and loyalty levels through excellent service and training programs .
Design and implementation of cost reduction plans for the region to make sure profitability desired levels were reached.
Dealing and creating profitable negotiations with new providers
Handling all client´s renewals efforts to support sales and general operations
Supervision and control of new opening centers to make sure all standards were in place to start providing services .
Greatest achievements:
To open over 5 business centers at a regional levelsduring the requiredtimeframe.
To reach andhold retentionlevels over 75% for over two years ina row.
To reach the highest rates increase levels in regionthroughgreat service andretentionstrategies.

2. Regus Venezuela Sector:General Operations
General Manager - Caracas / Venezuela Date: Jul 2007 / Sep 2009
Reporting to / Ana maría Castro directora regional NOLA
Main duties:
To guarantee all general operations and sales targets were reached within specific timeframes .
Manage and reach customer satisfaction and occupancy levels
To overview finance and the creation of new marketing strategies .
To manage the creation of new partnerships in order for us to be able to expand i n a quick manner
To secure profitability so new business units were develop .
Greates achievements:
Took occupancylevel fromaverage 53% to a sustained100% withlarge new contracts andsales efforts.
To recover large debts incurrent existing client for results over 50% of potentialwrite offs
To export sales to critical countries suchas panamá and Perú
Tamanaco Intercontinental Sector:Hotel industry IHG
Projects and areas rehabilitations analyst. Date:Aug 2005 / Jul 2007
Reporting to / Victor Vazquez Resident manager
Main Duties:
To design the remodeling plan and guarantee the increase of profitability of new selected areas to be transformed
Development of new projects oriented to achieve new targets in cost reduction strategies
To guarantee the increase in the effectiveness of service provided in the selected areas
Development of strategies and operational support to the training department.
Development of strategies and operational support to the food and beverage department.
Greatest achievements:
Completed deliveryof finishedproposalsto increase profitability to the general management.
Recognitionawarded (goldEagle)for excellent performance andattendance throughnational crisis
Certifiedtrainer status achieved.
Reason for withdrawal: directly recommended from IHG resident manager / selected for General manager at REGUS
Tamanaco Intercontinental Sector:Hotel industryIHG
Oficial trainer / training department Date:Jan2005 / Aug 2005
Caracas / Venezuela
Reporting to / Marly Hurtado Training manager
Main duties:
To guarantee the complete implementation of the training plans for the reshape of the brand culture .
To train coworkers and assist the training manager in the process and securi ng an effective post training follow up.
To deliver training support at a management level to make sure the information was supervised directly by department´s heads.
Greatest achievements:
To successfullycomplete the process of trainingover 400 people within the requiredtimeframe.
Tamanaco Intercontinental Sector:Hotel industry
Assistant manager to front desk and reservations department Date: Jul 2003 / Jan 2005
Caracas / Venezuela
Reporting to / Juan Pablo Front desk and revenue manager
Main duties:
The overall supervisión of general operations of front desk and reservations departments.
Management of side departments like concierge and business executive lounges as well as control of general staff .
To overview and work with the housekeeping department to guarantee operations during layovers and weekends shifts
Management and implementation of revenue increase strategies at reservations department.
To control financial reports of the department.
Gresates achievements::
Recognitions to layovers control andoperations handling

3. Tamanaco Intercontinental Sector:Hotel industry
General supervisor of housekeeping department and public areas Date: Jan 2001 / Jun 2003
Reporting to / Liz Claudia Solano Executive housekeeping
Main duties:
To overview and guarantee the correct standards implementations in the hotel rooms (535 rooms)
To manage, overview and guarantee the correct procedure were in place in all publica reas of the hotel
To manage, develop and train the housekeeping and the laundry staff.
Manage and implementation of cost reduction plans as well as assisting the executive housekeeping in executive meetings .
Greatest achievements:
To be selected and promoted to front operational departments due to performance.
Completed studies
Tecnico superior universitario / Companies administration and tourism management.
TECH school university CUAM 1995 – 1999– Caracas
Clasic highschool degree
Manuel Montaner 1990 - 1995 – Caracas
Other studies and trainings
ISO 9000 2001 Departamental trainer 2002
Qualityinternal audit course 2003 Communicationskills 2003
Creativity, leadershipand staff development 2005 Introductionto the 7 habits of highlyeffective people 2005
Languages
English / 100%
Portuguese / ongoing studies (third level achieved)
Profesional References
Juan Pablo laginia / current Business support Manager, assistant to COO Latin America & Caribbean at Intercontinental hotels group /
juan.laginia@ihg.com
Ana maria Castro / Current Area director South Andean at Regus / anamaria.castro@regus.com
Danny Rosario / Current Operations Director for Latin headquarter at Regus International / danny.rosario@regus.com