This administrative professional has over 20 years of experience in business administration, marketing, customer service, and office administration. She is seeking a position in the hospitality/casino industry that values excellent customer experiences. She has a background in sales, property management, administrative support, and human resources. Her experience includes maintaining knowledge of sales promotions, screening tenant applications, assisting with HR functions, and providing administrative support to consultants.

1. Versatile administrative professional with years of
experience looking to leverage extensive background
in business administration, marketing and customer
service into a position with an organization in the
hospitality/casino industry that is equally committed
to going above and beyond to create the
“Winning Experience”
for clients & customers.
A.A.S. Office Administration
North Central Texas College 1996
HS Diploma
International School of Bangkok 1984
“I’ve learned that people will forget what you said, people will forget what you did,
but people will never forget how you made them feel.”
Maya Angelou
PROFESSIONAL EXPERIENCE
WinStar World Casino & Resort-Sales Associate
Demonstrated talent for communicating with customers from diverse backgrounds
Maintained knowledge of current sales promotions, payment & exchange policies
Quickly mastered POS system and redemption of comps & point rewards
Obtained Gaming License, Oklahoma Gaming Commission
Visionary VA-Virtual Assistant
Established a virtual office to provide administrative services to business owners
Created an online presence via business, freelance & social networking sites
Designed all marketing & advertising material including a website
Park Towers Property Management-Property Manager
Managed a 110 unit apartment complex, supervised staff & coordinated payroll
Screened applicants & determined tenant eligibility
Processed contracts, collected rent, deposits & other monies for deposit
Maintained accurate records of all community transactions
South Plains Community Action-HR Administrative Assistant
Assisted HR Director & provided day-to-day support to department staff
Developed and maintained filing systems according to HR policies
Coordinated with staff on meeting/training locations & made travel arrangements
H2
R Consulting-Administrative Assistant
Administrative support to human resource consultants
Conducted File Audits to ensure compliance with Federal, State & local regulations
Prepared presentations & handouts and set up facilities for training events
Designed brochures, flyers, business cards, media ads & exhibit materials
Tonya Bilbrey
Phone: 806-368-2445
Email: tbilbrey@live.com
Friendly, outgoing personality
Honest with superior work ethic
Flexible team player
Resourceful multi tasker
Highly organized problem solver
Detail oriented critical thinker
Outstanding communication skills
Exceeds all customer expectations
International Experience
Project Management
Event Planning
Business Communications
Microsoft Excel, Word & Outlook
Networking
Social Media Management
Scheduling & Calendar Coordination
Spreadsheets & Presentations
Data Entry & Processing
Desktop Publishing
Travel & Hospitality
Human Resources
Marketing & Advertising
Retail Sales
Office Administration
Property Managementwww.linkedin.com/in/tonyabilbrey