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My passion has always been to create memorable experiences for guests by providing professional, polished and unparalleled service (with a sense of humor and genuine interest). I was educated by training with incredible mentors and actually working many facets in luxury hospitality and entertainment. This dynamic and diversified background provided me a unique insight to a guest’s experience. It gave me the ability to understand what it takes to make guests feel truly welcomed and prepared to explain the experience. Through the training I received, I was able to train staff and students to prepare them for excellence in service in the Concierge Field. My management background gave me in...