Susi Schwartz Kelch Resume'

1. SUSANF. SCHWARTZKELCH
6562 Ashmont Place
Liberty Township, OH 45044 susi.kelch@aol.com
513.680.1904 www.Linkedin.com/susi-kelch
» Accomplished Concierge/Customer Service Professional recognized for delivering “First Class Platinum
Service” and VP of Guest Relations for Domestic and International.
» Recipient of severalawards for Customer Service
» Increased room bookings by 20% year
» Recognized for 100% Group Return Rate!
CORE STRENGTHS
“High End” Customer Service / Health and Wellness / Strong Customer Relationship Management
Attention to detail oriented / Strategic / Screening, Processing, and distributing Communications / Planning,
Coordinating, and manage details / Corporate Business Travel Arrangements international and domestic / Culinary /
Sense of urgency / VIP Experience/understanding clients needs/ drive for results / relationship building / develop
and continually enhance relationship with key accounts to maintain and increase market share/ professional
organization /
Written / verbal Communication / Critical Thinking / Problem Solving / Deadline Driven / Event Planning Tools /
high level of quality & accuracy / Time Management/ teamwork and trust / confidential information / strong project
management skills
Microsoft Office Suites / Excel / Power Point / Map Point / Outlook / Marsha (Marriott software)
AWARDS
First Class Platinum Service Guest / Client Feedback Customer Satisfaction Recognition /
Comment Card Reward / Spirit to Serve Rose Award Winner / #1 Concierge Lounge
PROFESSIONAL EXPERIENCE
MARRIOTT CINCINNATI, NORTH - West Chester, OH 2000 - Present
Marriott International named Marriott Cincinnati-North, the #1 Marriott hotel in the country topping 340 other
Marriott branded hotels. Award based on guest satisfaction including Concierge level, market share,employee
opinion surveys and financial performance.
Concierge/Group Sales/VP Guest Relations
Responsible for providing guest services to Platinum Level guest (120/day) including tourist information,
hotel/airline arrangements and selling of corporate/group rooms both internationally and domestic.
 Created award winning Concierge Department in 295 luxury room hotel.
 Increased room bookings by 20% through outside sales calls.
 VP of Guest Relations.
 Recognized for 100% Group Return Rate.
 Managed inventory, profits and accounts receivable.
MARY KAY COSMETICS - West Chester, OH 1988 - 2014
Developed business and cultivated customers using networking abilities and sales expertise. Consistently created
new revenue from existing customers by maintaining positive relationships providing excellent service and
anticipating the customers needs to ensure repeat business. Established solid clientele and continued to build
business through referrals from satisfied customers and prospecting for consultations.
Sales Consultant
Successfulpart-time home based/home agent business with consistent increase in sales/profits
 Recipient of the “Red Jacket Team Leader” Award for recruiting and the “Queen of Court Sales” Award
for exceeding sales in territory.

2. EDUCATION
Business Administration and Management Major,
University of Cincinnati
COMMUNITY SERVICE
Cincinnati Children’s Hospital Volunteer, Health and Wellness Marathons
Coordinate special events, “Ohio Citizens Against Domestic Violence”
Reference
Courtney Bender
Sales Consultant @ Vera Bradley
Courtneyabender@gmail.com
Bridget Mahoney
Ohio Domestic Violence Network
verasitee@aol.com
513.477.2522
William McKnight
Director, Flexo Division@Ellis packaging Limited
http://ca.linkedin.com/in/william-mcknight
Dan Riesenberg
Owner DMR Food and Beverage
Batory Foods Rep
djrezy@icloud.com
213.434.1710
Peter Vitulli
Present CEO DNA Diagnostics Center
peter@pvitulli.com
617.680.7621