1. MICHELLE L. UNDERLAND
13844 13th Avenue SW, Pillager MN 56473 ● (218) 839-3747 Cell ● michelleu24@yahoo.com
SUMMARY
Corporate focused Travel Agent, with over 21 years of experience, proficient at managing multiple corporate and
leisure clients, looking to join a growing organization as part of their team. Detail-oriented and customer service
focused with a background as a Lead Corporate Sales Agent and Office Manager, and possessing abilities to
adhere to budgets and time constraints while satisfying the needs of the client.
SKILLS PROFILE
● Sabre and Worldspan experience ● Corporate and leisure experience
● ClientBase experience ● International and domestic travel
● Avaya Phone System ● Detail and customer focused
● Virtual working experience ● Microsoft Office experience
● Strong interpersonal communication ● ARC and faring knowledge
EDUCATION
Central Lakes College May 1994
Medical Secretary Program Degree
Brainerd Technical College May 1988
Travel Planner Degree
RELATED EXPERIENCE
American Express Travel, Phoenix AZ
VIP Travel Agent July 2015 - Present
• Sabre reservation system
• Managed international and domestic travel for both corporate and leisure clients
• Virtual working environment
• Utilized Avaya Phone System
• Maintained a high level of service in a timely manner
Traveler's Fare, Brainerd, MN
Lead Sales Agent September 2009 – July 2015
• Sabre and Worldspan reservation system
• Arranged international and domestic travel for corporate and leisure clients
• Experience with ClientBase to create profiles, invoices and vendor payments
• Responsible for managing reservations from beginning to end
• Consulted by phone, email and in person with clients
Paulson Travel, Brainerd, MN
Office Manager/Lead Corporate Sales Agent August 2002 - September 2009
• Worldspan reservation system
• Scheduled corporate and leisure travel for international and domestic travel
• Established sales and customer retention goals
• ARC reports processing and commissions tracking
• Maintained detailed administrative and procedural processes to improve accuracy