Tracy Hayden has over 15 years of experience in administrative, sales support, and office management roles. She has a proven track record of streamlining processes, building strong customer relationships, and providing efficient support across various industries including IT, healthcare, real estate, and bookkeeping. Her technical skills include proficiency in accounting software like MYOB, QuickBooks, and Xero, as well as CRM systems like SAP, Salesforce, and Remedy.

1. TRACY HAYDEN
Mobile: 0414 275 270 | Email: tracy.hayden@icloud.com | SA Driver’s Licence (Class C)
2A Bell Court, Mount Barker SA 5251
SENIOR ADMINISTRATOR | SALES SUPPORT COORDINATOR | OFFICE MANAGER
Bookkeeping ~ Project & Office Management ~ Sales & Marketing Support ~ Process Improvements
Well-rounded, technically-proficient Administrative Executive with diversified background in planning, coordinating, and
supporting dynamic sales and office operations. Proven success in streamlining processes, negotiating win-win contracts,
strengthening customer alliances, and handling multi-functional, demanding projects. Offering solid technical and financial
acumen, complemented by strong expertise in communicating with internal and external clients at all levels spanning various
accounts. Highly skilled at Xero, SAP, MYOB, QuickBooks, SalesForce, Remedy, and MyDesktop.
Signature Strengths
Office Management | Process & System Improvements | Accounting Oversight (AR/AP) | Negotiation & Closing |
Vendor/Supplier Coordination | Project Management | Sales Support | File & Database Management |
Invoice & Claims Processing | Cross-functional Team Collaboration | Data Entry | Customer Relationship Building |
Client Communication/Presentation | Resource Management | Requirements Gathering | Quote Preparation
CAREER HISTORY
NEC ITS — ADELAIDE, SOUTH AUSTRALIA
Information Technology Solutions Company.
Sales Support Officer (TEMP) Jun, 2015 to Oct, 2015
Reported directly to the Accounts Support Manager, delivering responsive sales and administrative support for day-to-day
operations - pricing analysis, quote sourcing & preparation, order & renewal processing, and vendor relations. Interfaced with
internal and external stakeholders (account managers, customers, and vendors) to ensure smooth sales operations.
• Processed over 200 orders monthly, displaying technical expertise in using NEC intranet, Remedy, MS Excel,
and Cisco Website to source, configure, validate, and maintain pricings & quotes.
• Partnered closely with technical personnel to provide customised quotations based on client preferences.
HIGHGATE HEALTHCARE — MARLESTON, SOUTH AUSTRALIA
Seller of aged care equipment to hospitals, aged care facilities and nursing homes.
Administration & Accounts Receivable (TEMP) Feb, 2015 to May,2015
Reported directly to the Accounts Manager, rendering day-to-day administrative support, focusing on invoice processing,
contracts management, data entry, documentation, order processing (sales), and quote preparation & maintenance.
• Exhibited remarkable communication, negotiation, and relationship building skills in contacting customers via
phone, email, and face-to-face to follow-up orders and overdue invoices.
• Managed and updated sales orders using CRM - MYOB EXO to convert quotes into sales orders.
PAGE & PEARCE REAL ESTATE — HERMIT PARK, QUEENSLAND
Award-winning real estate agent specialising in the residential property sector.
Personal Assistant Jul, 2013 to Nov 2014
Reported directly to the Sales Consultant, delivering efficient diary management to ensure required tasks and deliverables
were processed prior to any scheduled appointment(s). Maintained direct oversight to all administrative requirements,
including report preparation, document control, and contract preparations utilising MyDesktop. Organised Building & Pest
Inspections & valuations on properties, entry notices, and other.
• Contributed to generating leads by updating company’s internal and associated web pages with up-to-date
property photos and details.
• Served as ‘Trusted Sales Consultant’ by assisting potential clients during property visits, open houses, and
private viewings, displaying wealth of knowledge in real estate matters.
• Cultivated profitable relationships with customers leading to high rate of returning clients and referrals.

2. TRACY HAYDEN
Mobile: 0414 275 270 | Email: tracy.hayden@icloud.com | SA Driver’s Licence (Class C)
2A Bell Court, Mount Barker SA 5251
BRILLIANT BRUSH STROKES — HERMIT PARK, QUEENSLAND
Painting Company for small and complex jobs from apartment complexes to single dwellings.
Office Administrator Oct, 2012 to Jun, 2013
Reported directly to the Company Owner, processing all accounts receivables & payables (AR/AP) transactions and preparing
monthly statements for Accountant. Charged full accountability in managing quote, invoice, and claims processing. Obtained
in-depth knowledge of MYOB in handling accounting-related tasks.
• Increased efficiency by establishing standard processes and procedural systems for ordering, quoting, and
payment scheduling from the ground-up, enabling seamless office transactions.
BUSY BOOKKEEPING — HERMIT PARK, QUEENSLAND
Nationwide Australian Bookkeeping Services Company.
Business Owner (Franchisee) Jun, 2011 to Oct, 2012
Led and facilitated effective delivery of bookkeeping services to small and medium enterprises using MYOB, Xero, and
QuickBooks accounting software. Collaborated with clients in preparing accurate monthly statements, budgets, business plans
and invoices.
• Secured over 150+ clients via cold calling and lead generation activities, generating $20,000 in sales prior to
business closeout.
DIMENSIONS DATA — UNLEY, SA
Information Technology Solutions Company.
Resource Coordinator Apr, 2010 to Dec, 2010
Sales Associate Apr, 2006 to, Mar,2010
Managed resource requirements through coordination with third-party resource providers to meet project requirements based
on their manpower needs. Negotiated and secured right-fit resources, including tracking, evaluating, and reporting deployment
status. Initially functioned as ‘Sales Associate’ supporting end-to-end internal sales cycle -stock sourcing & maintenance,
order fulfilment, invoicing, and price negotiations utilising SAP and SalesForce systems.
• Recipient of multiple Sales and Professional Excellence Recognition awards for significant contributions and
outstanding performance.
EDUCATION, TRAINING & PROFESSIONAL DEVELOPMENT
Certificate in MYOB Accounting Software and Accounting Principles
Certificate in Sales & Marketing Principles
Certificate in Reckon Software
Busy Bookkeeping, Robina, QLD (2011)
Diploma in Sales & Marketing
TAFE SA, Adelaide, South Australia (2000)
SOFTWARE & TECHNOLOGY
Accounting: MYOB, QuickBooks, MYOB – EXO, Xero
CRM: SAP, SalesForce, Remedy, Direct (Quoting Tool), MyDesktop
Office Productivity: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), 70 WPM (Typing)
PROFESSIONAL REFEREES
Carolyn Walker – Quality and Continual Service Improvement Manager - NEC Australia – 0434918577
Krysten McGillvray – Accounts Manager – Highgate Healthcare – 0416505808
Alison Carmen – Sales Support Manager – NEC Australia – 0414808693