This document is a resume for Lucy Palacios, who has over 2 years of experience as an administrative professional supporting executive marketing hosts at ARIA Resort and Casino in Las Vegas. She has 9 years of customer service experience and proven skills in Microsoft Office, teamwork, and answering multi-line phones. Her past roles include ticket office representative at ARIA and casino marketing coordinator at ARIA, where she analyzed gaming spend and determined comp benefits for guests. She also has experience as a dorm supervisor and obtained her CNA certification.

1.
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Info On :
My Linked In
Analyzing Casino Play
Teamwork
Microsoft Word
Microsoft Outlook
Teamwork
Answering Multi- Line Telephones
SKILLS
I ama multi-faceted, proficient and
reliable administrativeprofessional with
over 2 years of experience supporting
executivemarketing hosts to improve daily
business operations at a premier Las Vegas
Resort destination. I have over 9 years of
successful and awardwinning customer
service experience. With my time at ARIA
I have proved tobe an invaluable member
of thecasinomarketing team. I am
identified by leadership as being
innovative, motivated, efficient, and
consistent and have always been dedicated
tocreating a positiveandproductive work
environment.
PROFILE
702-528-5043
J.J. Gonzalez
Supervisor
MGM Grand - Ticketing
702-513-6984
Lauren Lopez
Director of Ticketing
REFERENCE
S
Assisted the Cirque Du Soleil team with charity events. Raised money for
St. Baldricks Foundation; Assisted with admissions and directed guests and
providedinformation regarding any questions they hadabout the event.
Circus Couture
Jun 2011-Jun 2012
Sierra Nevada Job Corps
Obtained C.N.A. CertificationNov 2008-Apr 2011
EDUCATION
Sierra Nevada Job Corps Center – Reno, NV
Dorm Supervisor
Nov 2008-Apr 2011
ARIA Resort and Casino – Las Vegas, NV
Ticket Office
Representative
Apr 2011-Dec 2014
ARIA Resort and Casino – Las Vegas, NV
Casino Marketing
Dec 2014-Present
EXPERIENCE
(702) 936-2613
Lucypalacios89@gmail.com
43 RattlesnakeGrass Ct
Henderson, NV 89002
Lucy Palacios
AdministrativeProfessional
Coordinator
C.N.A. Certification
VOLUNTEERING
Cashier and Billing Adjustment
Opera, Arctics, VIPR and Patron
Management Systems
Written, Verbal and Digital
Communications
Provided Forbes rated service for all ARIA casino guests by organizing
and confirming the details of their vacations. Assisted all executive
hosts with the coordination of their guests’ trips, billing, shows, events,
rooms, dining reservations, limousine transfers, promotional marketing
and tournaments. Analyzed casino gaming-spend and determined
comps for guests based off their play.
Productively assisted guests at a high volume box office in a top Las
Vegas Resort Destination. Maintained the highest conversion rate
within my team for several months in a row. Obtained Forbes 5 Star
Ratings for customer service while providing service solutions and
valuable options for the guests’ entertainment needs.
Assisted in daily operations by developing schedules; assigning and
monitoring work and supervising a teamof 10. Provided quality service
by enforcing quality andcustomer service standards.
Michael Jordan
Apr 2011 -Apr 2013
Celebrity Invitational
Assisted in ticketing and developed ticketing system; Printed and distributed
tickets and organized group packaging details for the event. Communicated
closely with MJCI representatives in the development and organizational
stages of planning theadmissions side of theevent.
MGM Grand - Ticketing