1. Carry Chu
(416) 270-2326 | h3chu@ryerson.ca| 46 Connaught Ave, Toronto, ON, M2M 1G8
QUALIFICATIONS
PERSONAL SKILLS
 Being responsible by going above and beyond to make sure my client have got the best
products and service from the company
 Demonstrated being a quick learner with the ability to effectively manage time, solve
problems, and conducting analysis by achieving a perfect mark on the Flightcentre
training exam.
 Well organized and strategic planner through mapping out the detailed itinerary for
clients that travel around the world
 Highly valuable interpersonal and communication skills acquired through various
customer service and sales positions
 Very observant with attention to details as shown by preventing fraudulent transaction
at as an administrative assistant tasked with auditing our sales log
 Have shown leadership ability by coaching co-workers on new systems and sales
technique as the sales team lead at Future Shop
 Ability to work independently and work well with others in a team environment
 Expertise in filing large amount of information both hard copy and electronic.
TECHNICAL
 Proficiency in Windows operating system: 7 and 8
 Software: MS Office, UFile, TurboTax, Kronos, PeopleSoft (administration),
SMARTS, RSS, EPOS, EGRACE, Apollo, OMNIs, GDS, Sabre
 Fluent in Mandarin and English
WORKING EXPERIENCE
Fl ight Centre – Internat ional Travel Consul tant Feb,2014 | Present
 Establish and maintain records in travel reservation database and project tracking
systems.
 Creating, preparing and formatting complex reports, correspondence and statements.
 Reviewing and proof reading outgoing documents to clients, vendors, and senior
management.
 Reviewing, prioritizing, distributing and responding the store’s e-mails and internal
mailing system.
 Collects and processes confidential information.
 Performs varied administrative tasks involving the preparation, research, summary and
reconciliation of data, expedition of documents, data, and revenues.
 Receives and pays out cash, food vouchers and cheques, controls, monitors and
balances petty cash, prepares bank deposits, withdrawals, reconciliations and
processes/checks financial payments.
 Participate in projects related to the development and implementation of administrative
processes and systems.
 Arranging clients’ travel including flights, accommodation, tour, car rental, and providing
traveling tips.

2. Carry Chu
Cell: 416-270-2326 Email: h3chu@ryerson.ca
House of Moments - Event Planning Assistant Jan 2014 | Jan 2014
 Utilized Google Calendar and Microsoft Outlook for making reservations for the meeting
and events.
 Responding clients’ mails in professional manner while consistently follow up with each
project progress.
 Created clear and detailed run through report for the wedding at HOM.
 Organized and log incoming and outgoing mail for the office and enter into the
automated mail log system.
 Maintained files, documents and manuals, and archive records.
Future Shop July 2008 | Jan 2014
Sales Team Lead, Administrat ive Assistant , Customer Service
 Ranked as the top customer service associate 4 years in the row during the yearend
evaluation.
 Improved the sale rank from 146 to 18 in the whole company across Canada within 5
months.
 Extensive experience in senior management support including human resource
management, employee payroll, insurance claim and inventory control.
 Influenced and empowered the team by training, coaching, doing role-play, and
providing knowledge to the staffs.
 Throughout the years, fulfilled various roles in the company such as sale team lead,
team trainer, administrative assistant, and customer service.
 Developed detailed reports on daily basis using MS office, PeopleSoft, Kronos programs.
 Coordinates and maintains complex record/retrieval systems. Maintains supplies
inventories.
 Communicated effectively in various situations under intense pressure.
 Shared the positive energy, generated great work atmosphere.
EDUCATION
Ryerson University - Bachelor of Commerce
Hospi tal i ty and Tourism Management 2005 | 2010
CERTIFICATES
 Travel Industry Council of Ontario License
 Disney Specialist
 Club Med, Sandals, Iberostar, and Marriott Specialists
 Wedding Planning Certificate
 SMART SERVE
 The Happy Hours School of Bartending
 Work Health and Safety Awareness in 4 Steps
 Workplace Hazardous Materials Information System (WHMIS)
INTERESTS
 Yoga, martial arts, and kickboxing