Shumera Himani is seeking a position that utilizes her professional background and skills. She has over 10 years of experience in banking and financial services, most recently as a Relationship Banker at Bank of America where she provided exceptional customer service, cross-sold products, and ensured compliance. Prior to that, she worked as a Teller at TCF Bank. She also has experience as a Receptionist at a nursing home where she handled various administrative and customer service tasks. Shumera earned a degree in Medical Administrative Assistant and has strong computer, communication, and organizational skills.

1. Shumera Himani
923 South See-Gwen Avenue s.himani@hotmail.com
Mount Prospect, IL 60056 (847) 990-0398
Objective: An ambitious, highly motivated, detail oriented, early careerist with experience looking to pursue a position
where I will be able to utilize my professional background, analytical skills, and organizational ability.
Experience
Relationship Banker
Bank of America, Skokie, IL 2008 – Present
• Demonstrate administration skills including documentation, follow up and adherence to established guidelines
• Trained and developed Tellers and Personal Bankers into management and lateral positions while ensuring they are
following proper policy and procedure
• Provide exceptional customer support to various internal departments, colleagues and external financial customers to
provide the ultimate solution.
• Refer High Net Worth Clients to Private Banking and Wealth Management Advisors while providing existing and
prospective clients with personal financial consulting and lending services through a consultative sales approach.
• Specialized in cross selling payroll services to business clients through partner referrals and helped with negotiating
prices.
• Helped small business accomplish to grow into medium and large business and expanding production.
• Help business clients with concerns on human resources, taxes, and payrolls.
• Increase personal revenue contribution to the branch by cross-selling products to clients via lobby and outbound
calls.
• Prepare branch for audits, quarterly reviews by managing operational excellence and compliance due to extensive
knowledge of banking terminology, functions, treasury workstation applications and US banking systems.
• Prepare a weekly schedule for the financial center employees and by performing daily banking center responsibilities
while working well under pressure with attention to accuracy, detail and the ability to proof own work.
• Proven organizational and time management skills including the ability to work autonomously and with minimal
direction, to recognize and manage priorities, and work with multiple concurrent demands in a time sensitive
environment and displaying the flexibility to adapt to changing work priorities.
Teller
TCF Bank, Arlington Heights 2007 – 2008
• Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings
withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds;
answering questions in person or on telephone; referring to other bank services.
• Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan
coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of
cash and currency in personal drawer, vault and replenishing ATM.
• Cross-sell bank products by answering inquiries; informing customers of new services and product promotions;
ascertaining customers' needs; directing customers to a branch representative.
• Resolve customer issues and complaint efficiently and effectively and follow up with customer to provide feedback
and Maintain customer confidence and protect bank operations by keeping information confidential.
• Follow bank policies and procedures, and apply a high degree of accuracy to process transactions in a timely
manner.
Receptionist
Lakeshore Nursing Home, Chicago, IL 2006 – 2007
• Excelled in a role requiring the ability to handle a variety of customer service and administrative tasks and resolve
customer issues with expediency.
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed
upset/angry customers researched and rapidly solved problems.
• Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Create and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control,
office layout, and budgetary and personnel requirements; implementing changes.

2. • Develop administrative staff by providing information, educational opportunities, and experiential growth
opportunities.
• Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining
equipment inventories; evaluating new equipment and techniques.
• Provide information by answering questions and requests.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing
and expediting orders for supplies; verifying receipt of supplies.
• Complete operational requirements by scheduling and assigning administrative projects; expediting work results.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.
Education
Medical Administrative Assistant
Columbia College, Chicago, IL 2007
High School Diploma
Amundsen, Chicago, IL 2006
Core Strengths/Skills
• Strong work ethic with developed communication and decision making skills.
• Ability to learn computer software skills and programs quickly and efficiently.
• Well trained in conflict management as well as provide excellent customer service.
• Experienced in a teamwork environment with sales driven goals.
Computer Skills
Microsoft Office, Typing over 50 words per minute, Adobe Acrobat, InterAct, Merlin Teller, Host Terminal